Job description

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Duke Entity
Job Code
Job Description
Scope of Responsibilities

The House Manager is the liaison between the technical staff, the producers of the event, the box office and the audience. The House Manager is responsible for the front of house experience regarding crowd management and audience access to spaces. Because the House Manager deals directly with the audience members, the House Manager is the primary representative of the theaters and the University Box Office on the night of an event. The House Manager is first and foremost responsible for the safety of all patrons.

Duties %

Enforce the rules of safety such as the proper unlocking of the doors, keeping all doors and aisles unobstructed, and training the ushers on safety rules of the auditorium. 30%

Ensure the comfort and safety of the audience by overseeing the smooth operation of front of house. The House Manager needs to check the cleanliness of the auditorium, lobbies, and restrooms, opening doors to theater on time, and handle patron problems. You must be alert to any potential maintenance or housekeeping problems- e.g., loose doors, non-functioning bathrooms, broken seats, gum on seats, etc. Report any of these problems to technical staff immediately. 25%

Coordinate with the technical crew, representative of the sponsoring organization and box office to ensure the smooth running of the entire event. 20%
Enforcing reasonable rules of behavior from the audience members. 10%

Be available to respond to emergency situations such as fire or sudden illness of an audience member. 10%

Perform other duties as assigned. 5% 

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of this position. 

General Qualifications
 Work requires previous experience in a front of house theatre or event staff position;
 Work requires basic mathematical knowledge and ability to interpret diagrams generally acquired through a high school education;
 Ability to lift items up to 50 pounds.

Job-Specific Skills and Competencies
 All House Managers are required to wear business casual attire, black in color;
 Schedules are done on a monthly basis;
 Work schedule consists of primarily evening and weekend hours;
 Applicant must have flexibility to adhere to that type of scheduling.
Requisition Number
Position Title
Job Family Level
Full Time / Part Time
Regular / Temporary
Department Name
Theaters/Box Office
Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employercommitted to providing employment opportunity without regard to anindividual's age, color, disability, gender, gender expression, genderidentity, genetic information, national origin, race, religion, sex,sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation,creativity, and belonging. Our collective success depends on the robustexchange of ideas—an exchange that is best when the rich diversity ofour perspectives, backgrounds, and experiences flourishes. To achievethis exchange, it is essential that all members of the community feelsecure and welcome, that the contributions of all individuals arerespected, and that all voices are heard. All members of our communityhave a responsibility to uphold these values.
Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System mayinclude essential job functions that require specific physical and/ormental abilities. Additional information and provision for requests forreasonable accommodation will be provided by each hiring department.


Work requires knowledge of basic grammar and mathematical principlesnormally acquired through a high school education.


Work requires one year of clerical/office support experience to becomefamiliar with accepted office organization, accounting andcommunications practices.OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE




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Job No:
Posted: 5/20/2019
Application Due: 7/19/2019
Work Type: