Instructional Computing Assistant
About Orange Coast College (OCC)
Orange Coast College's 164-acre campus is located in Costa Mesa just minutes from Southern California's beautiful beaches. Founded in 1947, with classes beginning in 1948, OCC has grown into one of the nation's largest -- and finest -- community colleges, enrolling more than 25,000 students each semester. OCC's has an unwavering commitment to equitable outcomes; inclusive practices; and rich racial, ethnic, and socioeconomic diversity. Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative student, employee, and community populations. Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative student, employee, and community populations. We currently enroll 21,498 students, the majority of whom are from racially minoritized populations: 35% of OCC's students are Latinx, 2% are African- American, 23% are Asian, less than 1% Native American, 31% are White, and 6% are multiracial. OCC engages in a variety of professional development opportunities and partnerships so that we can serve disproportionately impacted groups. Student-centered activities that support OCC's mission include campus-wide student success projects funded by the Office of Student Equity; partnerships with local Hispanic Serving four year institutions; active programs that work to improve the academic achievement of racially minoritized students, such as PUENTE and UMOJA; Extended Opportunity Programs and Services (EOPS) and Disabled Student Program and Services (DSPS).
Provides support to instructional computing in a walk-in laboratory environment including common hardware, operating system, network, and application software troubleshooting and support. Assists students in the proper use of computing facilities.
Distinguishing Career Features
The Instructional Computing Assistant represents the first-level in a career path for technical and instruction support. The Instructional Computing Assistant provides support to common computer applications, workstations, and dedicated network operations used in higher education, and to record student clock time. Advancement along this career path is possible to Instructional Associate and Instructional Lab Coordinator based on qualifications and the ability to taken partial leadership and/or subject matter depth. Advancement potential may also exist to other Information Technology positions such as in User Support at the College or District level, again, based on need. These positions would support networked and standalone workstations and a full range of desktop productivity and instructional software and require expanded capability in basic network operations, account setup, applying existing computer security and access rules, and conducting training.
Essential Duties and Responsibilities
Specific duties may vary among departments and jobs. Incumbents typically perform a substantial portion or all of the following kinds of duties:
- Provides assistance to students and other users in one-on-one and small group environments. Assists with setup and use of microcomputers by students with various physical and learning disabilities. Interprets software and hardware documentation.
- Answers student questions regarding individual lessons and class assignments. Monitors acceptable student behavior in the laboratory.
- Installs, configures, and troubleshoots microcomputer workstations, and peripheral equipment, integrating into existing network environments and ensuring continuous operation of equipment, and software.
- Inspects laboratory computers for necessary repairs and maintenance, making repairs or arrangements for servicing on warranty and more complex issues.
- Monitors one or more local-area networks for dedicated groups (e.g., a student lab), adding workstations as necessary to meet computer laboratory needs.
- Prepares and explains handouts and materials for procedures, policies, and schedules in the lab including those for internet usage.
- Establishes and maintains student user accounts and profiles based on established user account policies. Facilitates access controls to systems, files, and folders by implementing privileges and permissions according to District standards.
- Participates with installation and maintenance of various applications software. May maintain and update software licenses.
- Analyzes network problems and makes corrective measures, referring complex occurrences to higher level technical support. Corrects connectivity failures.
- Installs and configures workstations to laboratory networks. Connects laboratory workstations to servers and assists others to connect with campus-wide networks.
- Configures software to communicate with peripherals such as printers, modems, scanners, and screens.
- Maintains records of student attendance in labs. Initiates order requests for computer and instructional supplies as authorized.
- Performs other duties as assigned that support the overall objective of the position.
Knowledge and Skills:
The position requires working technical knowledge of personal computer workstations, including the relationship and usage of various input and output components, business and education support software, and terminology. Must understand the protocols and procedures for setting up new equipment, troubleshooting and performing routine maintenance. Requires a basic understanding of personal computer based local area networks, network operations, and connectivity between workstations. Requires a basic understanding of the following protocols such as TCP/IP, IGRP, Serial, and Ethernet. Requires sufficient human relation skills to conduct one-on-one instruction support and technical assistance and give demonstrations on the use and application of common desktop applications used for administrative and education purposes. Requires sufficient writing skill to document technical procedures. Requires sufficient math skills to compute sums, averages, products, and quotients.
Requires the ability to set up, install, configure, and maintain microcomputer workstations and peripheral equipment. Requires the ability to perform basic diagnosis and troubleshooting of microcomputer hardware and software, including operating systems and instructional software packages/applications. Requires the ability to work independently and collaboratively. Requires the ability to provide ongoing user support, interpret technical manuals, train end users. Requires the ability to develop and maintain positive working relationships with, and deliver one-on-one instruction/tutoring to students and staff members. Requires the ability to organize and maintain accurate records. Requires the ability to organize and conduct demonstrations and training. Requires the ability to relate to diverse abilities and backgrounds of students.
Education and Experience:
The position requires an Associates degree in computer science or related technical field and 1 year of experience (which may be concurrent) personal computer technical support or instruction support.
Licenses and Certificates:
May require a valid driver license.
Requires the ability to accomplish work of a sedentary to moderately active nature. Requires ambulatory ability to move to various office and classroom-type locations and to bend, stoop, crawl and reach to install cables and equipment. Requires sufficient hand eye coordination and dexterity to make small component connections. Requires sufficient visual acuity to read technical documents and instructions and align small components. Requires sufficient auditory ability to carry on routine conversations. Requires the ability to lift, push, and pull objects of medium weight (less than 50 lbs.) on an occasional basis. Requires the ability to work in confined areas with noise variations, dust, and limited ventilation.
Work is performed indoors where some nominal safety considerations exist from occasional physical labor and handling of medium weight, yet, awkward materials.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910 ) The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive.Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
The deadline to apply is 11:59 p.m., May 30, 2019. Application materials must be electronically submitted online at http://www.cccd.edu/employment. Incomplete applications and application materials submitted by mail will not be considered. Additional Information Applications must be received no later than the posted closing date. There are NO EXCEPTIONS. Electronic applications may be completed by visiting http://www.cccd.edu/employment. Once you have completed an electronic application, you may apply to open positions within the Coast Community College District by submitting the application and all other required materials. Required materials differ for each open position and must be complete when submitted for a specific posting. Instructions for completing applications and applying to posted positions are available online or by calling Applicant Processing at (714) 438-4714.
All application materials become the property of the Coast Community College District and will NOT be copied or returned. Information for TDD users is available by calling (714) 438-4755.
To be considered for employment you must submit a complete application packet. A complete application packet includes:
- A complete online Classified/Management Employment Application.
- Answers to Supplemental Questions. (clear and detailed responses required as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, or put "see resume" or "N/A", or leave blank).
All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Please note: Possession of the minimum qualifications does not ensure an interview.
Any documents that you are unable to attach can be emailed to [email protected]. Emails must clearly indicate the job you are applying to and your name.
If you require accommodations in the Application or Examination Process, please notify Human Resources by calling (714) 438-4716 OR (714) 438-4713.
The Coast Community College District is a multi-college district that includes Coastline Community College, Golden West College, and Orange Coast College. The three colleges offer programs in a transfer, general education, occupational/technical education, community services, and student support services. Coastline, Golden West and Orange Coast Colleges enroll more than 60,000 students each year in more than 300 degree and certificate programs.Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to needs of a changing and increasingly diverse population.
Coast Community College District is an Equal Opportunity Employer
The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.