Instructional Associate - Student Success Center

Job description


About Orange Coast College (OCC)
Orange Coast College's 164-acre campus is located in Costa Mesa just minutes from Southern California's beautiful beaches. Founded in 1947, with classes beginning in 1948, OCC has grown into one of the nation's largest -- and finest -- community colleges, enrolling more than 25,000 students each semester. OCC's has an unwavering commitment to equitable outcomes; inclusive practices; and rich racial, ethnic, and socioeconomic diversity. Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative student, employee, and community populations. Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative student, employee, and community populations. We currently enroll 21,498 students, the majority of whom are from racially minoritized populations: 35% of OCC's students are Latinx, 2% are African- American, 23% are Asian, less than 1% Native American, 31% are White, and 6% are multiracial. OCC engages in a variety of professional development opportunities and partnerships so that we can serve disproportionately impacted groups. Student-centered activities that support OCC's mission include campus-wide student success projects funded by the Office of Student Equity; partnerships with local Hispanic Serving four year institutions; active programs that work to improve the academic achievement of racially minoritized students, such as PUENTE and UMOJA; Extended Opportunity Programs and Services (EOPS) and Disabled Student Program and Services (DSPS).

Provides tutorial and technical assistance to students either in a classroom or similar laboratory setting, who are involved in non-credit or pre-college course work, or who work under the guidance of student success and retention assistance.

Distinguishing Career Features
The Instructional Associate represents the second in a two-level career ladder devoted to walk-in instructional support for students engaged in basic education, student success programs, or have specialized learning support. The Instruction Assistant is the first level and provides one-on-one and small group assistance with students where the emphasis is on completing homework assignments, and on pre-college or non-credit courses. Assistants' may those new to instruction support and usually work along side an Instructional Associate. To advance to Associate, incumbents must have 2 years experience at level I and be able to independently implement learning exercises, tests, and simulations that support instruction, usually in a group setting.

Essential Duties and Responsibilities
Specific duties may vary among departments and jobs. Incumbents typically perform a substantial portion or all of the following kinds of duties:
  • Tutors and instruct individual students and small groups of peer-level students in a laboratory or classroom-type setting to develop and increase basic English skills. Reinforces and reintroduces information and materials presented in class and introduces alternative or expanded information not presented in class to enhance student understanding.
  • Assesses students' current knowledge, understanding, and experience to determine what presentation will inspire comprehension of the subject matter. May use techniques such as, but not limited to analogies and examples of concepts related to current materials and/or life situations.
  • Instructs students in laboratory procedures and in the purpose and use of laboratory materials, including programmed instruction, reading machines, calculators, and laboratory libraries. Instructs students in the use of computers, including computer basics and access of educational software packages/applications.
  • Reviews tests with students, determine which concepts were misunderstood, and assigns additional work to help enhance understanding of course content. May advise students on techniques for alleviating test anxiety.
  • Assesses and/or grades homework and adjust assignments for students to enhance learning. Maintains records of student progress and problems. Determines when referral is appropriate and the best resources.
  • Recognizes possible learning disabilities and refers to the appropriate resource for assessment.
  • Organizes and facilitates peer-group study and discussion sessions, taking into consideration student skill levels, learning styles, and academic and socioeconomic backgrounds. Prepares demonstrations to supplement classroom content.
  • Provides ongoing support for students with special learning needs, applying alternative learning strategies suggest by faculty or others as appropriate.
  • As assigned, orient and assist students in the purpose and use of various English and ESL laboratory materials, including programmed instruction, audio/visual laboratory consoles, and computer-aided instruction.
  • Tutor students in laboratory procedures, providing technical assistance to students, and assisting assigned faculty members, as necessary.
  • Assists students to improve and increase language skills by tutor students on an individual and small group basis in a laboratory or classroom setting to facilitate learning and understanding of concepts of the English language.
  • Tutors and instruct students in learning and test-taking strategies (e.g., flash cards, study guides, test-taking techniques, coping with stress, and otherwise alleviating test anxiety).
  • Performs regular and recurring clerical functions. Ensures that students sign in to the laboratory. Prepares orientation, and testing schedules. Organizes for easy access and use, and may rewrite learning materials. Maintains files of answer keys, answer sheets, laboratory instructions, modules, charts, and signs.
  • Serves as a liaison between the student and instructors and tutors. Keeps instructors appraised of student progress. May assign a student tutor whose skills match the needs of the client student.
  • Reads and maintains up-to-date familiarity with materials used in multiple subjects.
  • May proctor tests in the absence of the instructor.
  • Performs other duties as assigned that support the overall objective of the position.
Qualifications and Physical Demands

The position requires in-depth knowledge of a range of high school and lower division courses including but not limited to math, English, and writing. Requires a working knowledge of the range of materials that can be used to enhance or supplement learning. Requires knowledge and awareness of learning disabilities/problems with respect to the study of pre-college and college curricula. Requires working knowledge of tutorial and instructional techniques. Requires a working knowledge of computer-aided instructional techniques and general purpose and software applications that enhance learning. Requires knowledge of at skill at test and problem writing. Requires knowledge of and skill in using proper English grammar, vocabulary, syntax, spelling and punctuation. Requires sufficient human relation skills to convey technical concepts to others and to facilitate a small group learning process. Requires a basic knowledge of standard and common office clerical practices.

Requires the ability to carry out all the responsibilities of the job including general instruction support, providing general education tutoring and instruction for adult students of diverse backgrounds, abilities, and skill levels. Requires the ability to make informal presentations to small peer groups, for example, study groups. Requires the ability to relate positively to students in a teaching/learning environment, develop and maintain effective working relationships, and recognize learning disabilities and make the appropriate referrals for assistance. Requires the ability to independently solve problems with student homework and test results in pre-college courses. Requires the ability to listen actively and effectively, identify and solve problems; facilitate learning for students, and build student confidence in general learning ability. Requires the ability to communicate effectively both orally and in writing, speak in a clear and concise manner, and follow oral and/or written instructions. Requires the ability to supervise students, administer tests, and perform general clerical tasks. Requires the ability to operate computer hardware and utilize software applications that are dedicated to the subject matter.

Education and Experience:
Requires the equivalent of an Associate's degree or the equivalent with expertise plus 12 upper division credit hours and four years of Instructional Support experience. Familiarity and fluency with a foreign language may be required. Or, any combination of education and experience which would provide the required qualifications for this position.

Licenses and Certificates: May require a valid driver license.

Physical Abilities:
Requires sufficient ambulatory to move to work stations. Requires sufficient arm, hand, finger dexterity in order to use a personal computer keyboard and other office equipment. Requires normal hearing and speaking skills to communicate with staff and students in one-on-one and small group settings. Requires visual acuity to read numbers and words and to observe students perform tests and assignments.

Working Conditions:
Work is performed indoors where minimal safety considerations exist. Conditions of Employment

This is a regular, full-time, 10-months per year classified position @ 75% (30 hours per week). The normal hours of work will be arranged between 9:00 am to 6:00 pm, Monday through Friday, depending on the needs of the department throughout the semesters. A 3% shift differential will be added to the posted salary for fluctuating shift. The effective date of employment will be arranged with the supervisor.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910 ) The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive.Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

The deadline to apply is 11:59 p.m., May 30, 2019. Application materials must be electronically submitted online at Incomplete applications and application materials submitted by mail will not be considered. Additional Information

Applications must be received no later than the posted closing date. There are NO EXCEPTIONS. Electronic applications may be completed by visiting Once you have completed an electronic application, you may apply to open positions within the Coast Community College District by submitting the application and all other required materials. Required materials differ for each open position and must be complete when submitted for a specific posting. Instructions for completing applications and applying to posted positions are available online or by calling Applicant Processing at (714) 438-4714.

All application materials become the property of the Coast Community College District and will NOT be copied or returned. Information for TDD users is available by calling (714) 438-4755.

Application Requirements:
To be considered for employment you must submit a complete application packet. A complete application packet includes:
  • A complete online Classified/Management Employment Application.
  • A current resume. (Attached as a separate document.)
  • A cover letter highlighting your qualifications for the desired position. (Attached as a separate document.)
  • Answers to Supplemental Questions. (clear and detailed responses required as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, or put "see resume" or "N/A", or leave blank).

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. If you do not know an answer, please indicate so, but do not leave any space blank.

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Please note: Possession of the minimum qualifications does not ensure an interview.

Any documents that you are unable to attach can be emailed to [email protected]. Emails must clearly indicate the job you are applying to and your name.

Disability Accommodations:
If you require accommodations in the Application or Examination Process, please notify Human Resources by calling (714) 438-4716 OR (714) 438-4713.

The Coast Community College District is a multi-college district that includes Coastline Community College, Golden West College, and Orange Coast College. The three colleges offer programs in a transfer, general education, occupational/technical education, community services, and student support services. Coastline, Golden West and Orange Coast Colleges enroll more than 60,000 students each year in more than 300 degree and certificate programs.Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to needs of a changing and increasingly diverse population.

Coast Community College District is an Equal Opportunity Employer

The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 5/20/2019
Application Due: 6/14/2019
Work Type: