Coordinator, Evidence & Inquiry
Coordinator, Evidence & Inquiry
Department: Evidence & Inquiry
Location: District Administration
Reports To: Executive Director, Evidence & Inquiry
Recruitment Type: External/Internal
Requisition ID: req1108
Employment Type: Full-Time Support Staff
Vacancy Number: CUSTOM.VACANCY.NUMBER
Union Position: Non-Union
Work Schedule: Standard College Hours: M-F, 8:30am-5pm
Number of Openings: 1
SUMMARY Coordinates the day to day operations of the department. Collects necessary information to track the success of basic outcomes processes and procedures to support the on-going analysis and improvement of departmental efforts. Works with management to implement the communications priorities of the department and College. Leverages a sound understanding of the departmental focus to collaboratively work with colleagues to achieve goals of the department, division and college. Contributes to the continued effectiveness of the team and department by developing and sustaining productive customer and employee relationships. Provides administrative assistance to supervisor as needed. ESSENTIAL FUNCTIONS May manage leadership schedules and calendars; schedules internal and external meetings and activities with business, community and government institutions; as directed, prepare and assemble agenda, packets and other pre-meeting materialsPositively responds to departmental requests in a timely manner with strong emphasis on outstanding customer serviceProvides administrative support to supervisorProvides assistance to the team’s efforts to complete departmental assignments Actively participates in the successful delivery of the direct client service processMaintains on-going communication with departmental leadership to report important information, occurrences and issues within the departmentMay maintain the department team’s calendars and schedulesAttends staff and project team meetings and provides follow-up on meeting outcomes including tracking resulting activities and projectsPrepares and maintains confidential correspondence and documents and assists in processing documents related to employees, purchase orders, employment, benefits and performance review activitiesAnswers phones and screens incoming calls and mail; responds independently to inquiries, drafts responses for leadership review or refers as appropriateDevelops strong working relationships with key departments and employees across the College and in the communityEstablishes and maintains general office files and recordsAssists with the preparation of reports, presentations and publications, including research, writing and copy-editingAssists with other College-wide projects, initiatives and committeesMay select, train, supervise and evaluate part-time student assistants, interns and part-time assistantsMay aid in the planning, maintaining, and monitoring of a business area’s budgetPerforms other duties as assigned
Qualifications:REQUIRED QUALIFICATIONSEDUCATION AND EXPERIENCE/TRAININGAssociate degree and a minimum of three (3) years; OR a Bachelor’s degree and a minimum of two (2) years of:Demonstrated progressively responsible experience in professional office environmentDemonstrated experience making sound decisions that affect a work unit or teamDemonstrated experience in a role requiring diverse problem solving methods in a variety of situationsSignificant related experience may substitute for education KNOWLEDGE, SKILLS and ABILITIESPossess strong organizational and time-management skillsPossess excellent written, verbal and interpersonal communication skillsPossess excellent proofreading and editing skills Ability to foster a team environment and work collaborativelyAbility to research and analyze issues and develop solutionsAbility to manage multiple projects simultaneously in a deadline-driven environmentAbility to work accurately with great attention to detailExcellent customer service skills and proven ability to develop and sustain productive customer relationshipsAbility to effectively respond to requests from multiple levels of the College in various departments Possess working knowledge of administrative support concepts, practices and procedures with the ability to use in varied situations Demonstrated basic project management skillsDemonstrated proficiency with Microsoft Outlook, Word, Excel and PowerPointAbility to confidentially and discreetly handle subject matters requiring privacy and sensitivityAbility to develop and maintain relationships with key contacts to enhance work flow and quality Possess sensitivity to appropriately respond to the needs of a diverse population COMPETENCIES CRITICAL COMPETENCIESService FocusCommunicationsQuality of Work VERY IMPORTANT COMPETENCIESCollaborationAdaptability IMPORTANT COMPETENCIESTime UtilizationContinuous Improvement PREFERRED QUALIFICATIONSEDUCATION AND EXPERIENCE/TRAININGBachelor’s degree Demonstrated experience with Banner System and other College-specific softwareDemonstrated experience making sound decisions that affect a work unit or teamDemonstrated experience in a role requiring diverse problem solving methods in a variety of situations PHYSICAL DEMANDS/WORKING CONDITIONS(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)The work is performed in a normal, professional office environment; The work area is adequately lighted, heated and ventilated;Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite EQUAL OPPORTUNITY STATEMENTCuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.