Business Service Advisor, 10,000 Small Businesses Program

Job description

Business Service Advisor, 10,000 Small Businesses Program

Department: 10,000 Small Businesses Program

Location: Corporate College East

Reports To: Ex. Director

Recruitment Type: External/Internal

Requisition ID: req1249

Employment Type: Administration and Professionals

Union Position: Non-Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm

Number of Openings: 1

Job Description:

SUMMARY

Responsible for providing effective services to scholars in support of 10,000 Small Businesses Program. Provides direct technical assistance to participants to develop business growth plans and implement change strategies.

ESSENTIAL FUNCTIONS

  • Provides direct assistance to 10,000 Small Businesses participants by assisting participating businesses in developing specific plans for growth.
  • Manages a case load of business customers providing consultation and advice geared towards promoting business growth
  • Assesses, documents, and synthesizes information about participating businesses to inform the provision of appropriate services and classroom education

    Leads five-day consulting engagements with participating businesses

    Assists participating businesses in the planning and implementation of specific components of growth plans

    Ensures services are tailored to individual business needs and tightly coordinated with program curriculum

    Records and leverages information regarding businesses and interactions to monitor progress and provide quality services

    Manages relationships with participating businesses to proactively address business needs

    Conceptualizes, develops, and executes value-add networking opportunities for present and former participating businesses

    Assists in connecting businesses to the appropriate mentoring services

    Performs other duties as assigned


Qualifications:

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

Bachelor’s degree in Business, Public Administration, Government Affairs, or related field

Significant related experience may substitute for education

Minimum of five years of demonstrated experience in business consulting engagements

Demonstrated experience effectively making decisions that have major implications on the management and operations within a department

Demonstrated experience in a role requiring diverse problem solving methods in a variety of situation.

KNOWLEDGE, SKILLS and ABILITIES

Possess comprehensive knowledge of business problem-solving theories, concepts and practices with the ability to use in complex, difficult and/or unprecedented situations as it pertains to the departmental focus

Possess knowledge regarding strong business principles’ practices and familiarity/experience with small businesses

Ability to interact with a diverse set of businesses and people

Must be a passionate and knowledgeable advocate for the program and its participants

Possess entrepreneurial spirit and ability to find innovative ways to serve program participants

Intermediate project management skills

Ability to effectively complete business analyses

Ability to work in a fast-paced environment and multi-task

Possess excellent written, verbal and interpersonal communication skills

Ability to work accurately with great attention to detail

Ability to effectively complete work assignments independently

Demonstrated experience effectively making decisions that have major implications on the management and operations within a department

Intermediate-level proficiency with Microsoft Outlook, Word, Excel, and PowerPoint

Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

Ability to collaborate, persuade and gain cooperation and acceptance of ideas on significant projects

Ability to develop and maintain relationships with key contacts to enhance work flow and quality

Possess sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES

CRITICAL COMPETENCIES

Service FocusCommunication

Quality of Work

VERY IMPORTANT COMPETENCIES

Adaptability

Collaboration

IMPORTANT COMPETENCIES

Time UtilizationContinuous Improvement

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

The work is performed in a normal, professional office environment;

The work area is adequately lighted, heated and ventilated;

Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;

Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

EQUAL OPPORTUNITY STATEMENT

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Special Note: This is a grant funded position

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

 

 

 

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Job No:
Posted: 5/20/2019
Application Due: 7/15/2019
Work Type:
Salary: