Instructional Support Coordinator

Job description

Starting Salary: $4,443.64 (per month) plus benefits; Salary Grade: C1-46
Full Salary Range: $4,443.64 - $5,953.37 (per month)
NOTE: The salary advertised with this position is based on the 2017-2018 salary schedule. Effective July 1,2018 through June 30, 2019, the position will receive an additional temporary 5% increase. On July 1, 2019 salaries will revert to the 2017-2018 salary schedule unless another agreement is reached.

The Foothill-De Anza Community College District is currently accepting applications for the classified position above.

Foothill – De Anza Community College District Mission Statement:
The mission of the Foothill–De Anza Community College District is student success. We are driven by an equity agenda and guided by core values of excellence, inclusion, and sustainability. Every member of our district contributes to a dynamic learning environment that fosters student engagement, equal opportunity, and innovation in meeting the various educational and career goals of our diverse students. We are committed to providing an accessible, quality undergraduate education dedicated to developing a broadly educated and socially responsible community that supports an equitable and just future for California.

De Anza College Mission Statement:
De Anza College provides an academically rich, multicultural learning environment that challenges students of every background to develop their intellect, character and abilities; to realize their goals; and to be socially responsible leaders in their communities, the nation and the world.

De Anza College fulfills its mission by engaging students in creative work that demonstrates the knowledge, skills and attitudes contained within the college’s Institutional Core Competencies:

  • Communication and expression
  • Information literacy
  • Physical/mental wellness and personal responsibility
  • Civic capacity for global, cultural, social and environmental awareness
  • Critical thinking

The Student Success Center (SSC) Mission Statement:
The Student Success Center supports classroom instruction by helping students at all levels become better learners and gain the confidence and skills to achieve their greatest possible academic success.

The Instructional Support Coordinator is instrumental in providing academic support services to students and achieving the SSC Mission. This position resides in the General Subjects Tutoring Center, one of the five SSC areas within the Equity & Engagement Division, and receives a high volume of contact with students and campus partners. The General Subjects Tutoring Center predominately supports students enrolled in accounting courses as well as those enrolled in business, social science and humanities. The ISC is responsible for the General Subjects Tutoring Center operations including recruiting, hiring, scheduling, training and overseeing student employees and community volunteers, and also assists with some of the Writing & Reading Center operations. In addition, the ISC also provides academic support to students enrolled in English, reading and ESL.

Under the direction of the assigned supervisor, recruit, interview, and hire student tutors; oversee, evaluate, and assist in training student tutors. Participate in the coordination of instructional support programs for a designated discipline (English, Reading, and ESL; Math, Science, and Technology; and Humanities and Liberal Arts, Social Sciences, Business or related field); facilitate faculty and staff in providing specialized tutoring assistance to a related discipline’s development level students; and train and provide work direction to assigned student employees.

The following duties will be carried out in collaboration with the dean, discipline faculty, and all Student Success Center staff Depending upon assignment, duties may include, but are not limited to, the following:

  1. Recruit, interview, and hire student tutors; schedule and assign work; establish priorities and adjust assignments to assure timely completion.
  2. Oversee, evaluate, and assist in training student tutors (including the maintenance of tutor attendance and performance records) to ensure that effective tutoring, professionalism, and adherence to district policies occurs.
  3. Oversee submission and approval of tutor time reports.
  4. Assist in the evaluation of Instructional Support Technicians in the Student Success Center.
  5. Respond to Instructional Support Technicians and tutors regarding policies and procedures of the Student Success Center Organization; collaborate with Student Success Center staff to develop policies and procedures that ensure consistency and integration among Student Success Center programs.
  6. Plan and coordinate team building activities and meetings for Instructional Support Technicians and tutors; organize procedures, materials and equipment.
  7. Participate in the coordination of instructional support programs in a designated discipline.
  8. Provide instructional support to students in developmental level courses in a designated discipline.
  9. Use and promote the use of theory-based developmental learning strategies such as meta-cognition when assisting students and tutors.
  10. Provide individual, group, class-assigned and/or online tutoring/lab instruction as well as workshops to enhance student skills and knowledge in the areas of a designated discipline.
  11. Implement and facilitate a designated discipline’s student exercises, practices and assignments.
  12. Assist students in developing effective study skills, time management skills, critical thinking skills, note taking skills, etc.
  13. Assist students in self-assessment of skills and performance levels; help students develop learning goals and advance through various stages to meet those goals.
  14. Prioritize higher and lower order learning tasks during tutoring sessions.
  15. Assist in the recruiting, interviewing, and hiring of tutors.
  16. Utilizing appropriate scheduling software, assist in the scheduling of tutors including the identifying and assigning of students and tutors to appropriate tutoring formats and settings.
  17. Assist in the supervision, evaluation, and training of tutors (including the maintenance of tutor attendance and performance records) to ensure that effective tutoring, professionalism, and adherence to district policies occurs.
  18. Prepare and maintain records, reports and files related to assigned activities.
  19. Instruct students and tutors in the use of software systems used to deliver a designated discipline’s developmental level instruction; maintain currency in instructional technology.
  20. Participate in various professional development activities (including meetings, events, training, conferences, literature review) to maintain currency in a designated discipline as well as developmental education theory and practices.
  21. Participate in all required meetings (including division, department, planning) and take an active role in planning for the Student Success Center.
  22. Identify possible student learning challenges and refer students to appropriate campus disability resources for more expert advice.
  23. Provide coverage for Student Success Center facilities as needed.
  24. Perform related duties as assigned.


Knowledge of:

  1. Pre-college and college level courses in the assigned and/or related discipline.
  2. Developmental level teaching techniques and strategies.
  3. Awareness of techniques used to address varied learning styles.
  4. Record keeping techniques.
  5. Knowledge of instructional technology, including course management systems, instructional software, and online management tools.

Ability to:

  1. Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
  2. Understanding of learning differences, learning skills, potential challenges and problem areas facing community college students.
  3. Clearly explain fundamental concepts in the related discipline.
  4. Ability to collaborate effectively with faculty and staff in providing instructional support to developmental level students.
  5. Utilize appropriate technology to support learning in the related discipline.
  6. Communicate effectively both orally and in writing.
  7. Utilize effective interpersonal skills.
  8. Establish and maintain cooperative and effective working relationships with others.
  9. Utilize patience and respect for students’ knowledge and skill levels as well as styles.



  1. Busy laboratory or classroom environment.
  2. Constant interruptions.
  3. Noise.

Physical Abilities:

  1. Hearing and speaking to exchange information in person and on the telephone.
  2. Dexterity of hands and fingers to operate computer keyboard.
  3. Seeing to read various materials.
  4. Standing for extended periods of time.
  5. Reaching overhead, above the shoulders and horizontally.
  6. Bending at the waist, kneeling or crouching.
  7. Lifting, carrying, pushing or pulling heavy objects up to 30 lbs.


  1. Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
  2. Any combination equivalent to a Bachelor’s degree AND two (2) years of related work experience in a classroom, tutoring and/or lab setting working with students in the assigned discipline and web development, with emphasis on instructional design experience.


  1. A District on-line application on *In the application, you will provide information, which demonstrates your understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff. Additionally, you will be asked to explain how your life experiences, studies or work have influenced your commitment to diversity, equity and inclusion.
  2. A cover letter addressing your qualifications for the position.
  3. A current resume of all work experience, formal education and training.

If any required application materials are omitted, the committee will not review your application. Items not required (including reference letters) will not be accepted. For full-consideration, all application packets must be received by 11:59 pm on the closing date.

Please allow yourself ample time to complete your application and resolve any technical difficulties that may arise with your submission. We do not guarantee a response to application questions within 48 hours of the closing date. You may also visit our “Applicant Information” to assist with technical difficulties at:

Position: Full-Time, Permanent, 11-months per year
Starting date: As soon as possible upon completion of the search process.

Excellent benefits package which includes medical coverage for employee and eligible dependents, dental, vision care, employee assistance program, long term disability, retirement benefits and basic life insurance. For information on our benefits package that includes medical for employees and dependents, visit our web site:

Persons with disabilities who require reasonable accommodation to complete the employment process must notify Employment Services no later than the closing date of the announcement. The successful applicant will be required to provide proof of authorization to work in the U.S. All interviewing costs incurred by applicant are the responsibility of the applicant.

For more information about our application process contact:
Employment Services
Foothill-De Anza Community College District
12345 El Monte Road
Los Altos Hills, California 94022
Email: employmen[email protected]




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Job No:
Posted: 5/20/2019
Application Due: 6/12/2019
Work Type: