Job Title: Business Systems Analyst 2
Location: Augusta University
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 16035
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var RichTextValue = PTRTEFillcache('https://erecruit.augusta.edu/psp/hrp461_newwin/SS/HRSS/c/HRS_HRAM.HRS_CE.GBL','PT_RTE_IMG_DB_LOC','record://PTRTDB','HRS_JO_PDSC_VW_DESCRLONG$0','1');var TextAreaObject = document.getElementById('HRS_JO_PDSC_VW_DESCRLONG$0');if (typeof(TextAreaObject) != 'undefined' && TextAreaObject != null) TextAreaObject.innerHTML = RichTextValue;Minimum RequirementsBachelor's degree from an accredited college in a related IT field of study and six years of experience in a relevant field of work with at least four years of experience in using a system in a relevant functional area running enterprise-wide business, research, and/or academic applications and providing technical expertise.ORTwo years of higher education in a technical area from an accredited college or university with eight years of experience in a relevant field of work with at least four years of experience in using a system in a relevant functional area and providing technical expertise. Departmental Requirements - Knowledge, Abilities & Skills Excellent interpersonal, written and verbal communication skillsExperience assisting users with troubleshooting information system applicationsTechnical understanding of relational databases and knowledge in how to read/write SQL SelectsKnowledge of analysis, design techniques, documentation needs and techniques and data mapping techniquesAbility to maintain confidentiality, interpret and respond to user problems and conduct and evaluate systems testingExperience either directly performing the business operations through the use of an automated information system or in a technology support role for these business operations var RichTextValue = PTRTEFillcache('https://erecruit.augusta.edu/psp/hrp461_newwin/SS/HRSS/c/HRS_HRAM.HRS_CE.GBL','PT_RTE_IMG_DB_LOC','record://PTRTDB','HRS_JO_PDSC_VW_DESCRLONG$1','1');var TextAreaObject = document.getElementById('HRS_JO_PDSC_VW_DESCRLONG$1');if (typeof(TextAreaObject) != 'undefined' && TextAreaObject != null) TextAreaObject.innerHTML = RichTextValue;PreferredSQL or SQL Plus and Crystal Reports experience. Experience in supporting/implementing an enterprise software application such as: Banner, API Healthcare from inception to implementation to production is preferred and Facilities type software (Archibus, Parking systems, etc.). var RichTextValue = PTRTEFillcache('https://erecruit.augusta.edu/psp/hrp461_newwin/SS/HRSS/c/HRS_HRAM.HRS_CE.GBL','PT_RTE_IMG_DB_LOC','record://PTRTDB','HRS_JO_PDSC_VW_DESCRLONG$2','1');var TextAreaObject = document.getElementById('HRS_JO_PDSC_VW_DESCRLONG$2');if (typeof(TextAreaObject) != 'undefined' && TextAreaObject != null) TextAreaObject.innerHTML = RichTextValue;ResponsibilitiesServes at various levels in support of software related initiatives from inception to implementation and support. Through in-depth knowledge of the business, this position will document business processes, leads fit/gap analysis, develop needs analysis, documents functional & technical specifications, perform system & user acceptance testing, and effectively communicate analysis to customer and project team. Incumbent will coordinate with customers to plan, design, develop, and launch efficient internal business, financial, and operating systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. Generates and compiles reports based on the findings, complete with probable causes and possible solutions to systems issues. Incumbent will apply proven professional communication, analytical, and problem-solving skills when writing and communicating with leadership, customers, staff members and vendors. The duties include, but are not limited to:

Production Support: Provide end user application support through monitoring support tickets; Provide problem determination and resolution on functional and technical issues; Consult with programmers, database administrators and systems administrators as required to resolve issues; Participate in user group and vendor meetings; Act as one of the primary liaisons with the University System Office support of their delivered systems; Support customer for all State, Federal and Data Warehousing regulations; Provide technical expertise to troubleshoot and resolve data issues; Support end user adhoc report requests by providing design, development and testing of reports using various query tools and Crystal Reports; Serve as the primary liaison between ITS and the business units for all Enterprise SystemsChange Management: Utilize the ITS Change Management System to record and manage user requests for enhancements, system modifications and production support; Participate in routine change review meetings locally, with vendors and the University System Office; Utilize designated tracking systems to monitor system changes compared to business processes with a goal of identifying where improvements can be made; Record all expended effort in the change management system or in the appropriate project tracking system; Provide Design Deficiency Reports (DDR) for tracking system deficiencies for vendors who do not have a formal support systemSystem Modifications, Enhancements & Upgrades: Participate in the definition and design of application modifications; Create and maintain test plans in a way that, over time, complete system test plans are developed in a reusable format; Assist in monitoring release notification from application vendors and the University System Office; Provide content/information and analysis for pre-release and release notifications; Participate in testing and certifying software releases and upgrades by developing test plans for new features locally developed and special use cases; Conduct system testing through the combination of locally developed and supplied test plans; Act as the primary user department liaison as they certify releasesBusiness Process Review: Participate in and facilitate Business Process Review sessions with a goal of better utilization of systems and streamlining daily operations; Monitor systems in relation to customers business processes and provide tested suggestions for business process improvements or changes in system utilization to improve operationsProjects: Assist in compiling and developing functional specifications and defining use requirements, if not provided by a vendor; Participate as team lead when assigned; Follow project guidelines when participating in project assigned tasks; Monitor and maintain all project schedule tasks as assigned and participate in development of project plans by attending Work Breakdown Structure meetings; Ensure projects are delivered in accordance with project timelines and task target datesTeam Participation: Assist junior level analysts with issues to ensure they gain required knowledge of applications, standards, operations and capabilities; Make suggestions for improvements to team policies, processes and procedures in relation to system utilization and customer service; Provide application specific training to ensure cross-training and complete understanding of each assigned application by other Business System Analysts as required
• Perform all other related duties/tasks as assigned

var RichTextValue = PTRTEFillcache('https://erecruit.augusta.edu/psp/hrp461_newwin/SS/HRSS/c/HRS_HRAM.HRS_CE.GBL','PT_RTE_IMG_DB_LOC','record://PTRTDB','HRS_JO_PDSC_VW_DESCRLONG$3','1');var TextAreaObject = document.getElementById('HRS_JO_PDSC_VW_DESCRLONG$3');if (typeof(TextAreaObject) != 'undefined' && TextAreaObject != null) TextAreaObject.innerHTML = RichTextValue;Shift/SalaryShift: Days/M-F Pay Grade: 21 Salary: $60,058/Annual - $65,000/Annual Salary to be commensurate with qualifications of selected candidate within the established range (generally minimum-midpoint) of the position Recruitment Period: 4/12/19 - Until Filled var RichTextValue = PTRTEFillcache('https://erecruit.augusta.edu/psp/hrp461_newwin/SS/HRSS/c/HRS_HRAM.HRS_CE.GBL','PT_RTE_IMG_DB_LOC','record://PTRTDB','HRS_JO_PDSC_VW_DESCRLONG$4','1');var TextAreaObject = document.getElementById('HRS_JO_PDSC_VW_DESCRLONG$4');if (typeof(TextAreaObject) != 'undefined' && TextAreaObject != null) TextAreaObject.innerHTML = RichTextValue;Equal Employment OpportunityAugusta University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. Also, Augusta University is a federal contractor and desires priority referrals of protected veterans. It is the policy of the University to recruit, hire, train, promote and educate persons without regard to age, disability, gender, national origin, race, religion, sexual orientation or veteran status. var RichTextValue = PTRTEFillcache('https://erecruit.augusta.edu/psp/hrp461_newwin/SS/HRSS/c/HRS_HRAM.HRS_CE.GBL','PT_RTE_IMG_DB_LOC','record://PTRTDB','HRS_JO_PDSC_VW_DESCRLONG$5','1');var TextAreaObject = document.getElementById('HRS_JO_PDSC_VW_DESCRLONG$5');if (typeof(TextAreaObject) != 'undefined' && TextAreaObject != null) TextAreaObject.innerHTML = RichTextValue;Background CheckAll candidates are required to successfully pass a Background Check review prior to starting with Augusta University.var RichTextValue = PTRTEFillcache('https://erecruit.augusta.edu/psp/hrp461_newwin/SS/HRSS/c/HRS_HRAM.HRS_CE.GBL','PT_RTE_IMG_DB_LOC','record://PTRTDB','HRS_JO_PDSC_VW_DESCRLONG$6','1');var TextAreaObject = document.getElementById('HRS_JO_PDSC_VW_DESCRLONG$6');if (typeof(TextAreaObject) != 'undefined' && TextAreaObject != null) TextAreaObject.innerHTML = RichTextValue;Other InformationThis position is also responsible for promoting a customer friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner everyday with patients and families for success." Augusta University is a tobacco free environment and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited. var RichTextValue = PTRTEFillcache('https://erecruit.augusta.edu/psp/hrp461_newwin/SS/HRSS/c/HRS_HRAM.HRS_CE.GBL','PT_RTE_IMG_DB_LOC','record://PTRTDB','HRS_JO_PDSC_VW_DESCRLONG$7','1');var TextAreaObject = document.getElementById('HRS_JO_PDSC_VW_DESCRLONG$7');if (typeof(TextAreaObject) != 'undefined' && TextAreaObject != null) TextAreaObject.innerHTML = RichTextValue;