Collections Specialist, Student Finance

Job description


Requisition Number

Job Title
Collections Specialist, Student Finance

Student Finance - 350271

Quick Link


Department Overview
Student Finance & Cashiering Services at the University of North Texas Health Science Center is responsible for all aspects of the student's account. This includes the billing and collection of tuition, fees and third-party payments. We also administer payment plans, process refunds, and issue short-term loans to eligible students. The department works closely with other enrollment areas on all campus locations, including admissions offices, registrar's offices and financial aid offices.

Position Details
The Student Finance Department at the University of North Texas Health Science Center is seeking to hire a Collections Specialist to join our team. This position is responsible for the performing routine accounting work associated with the collection of receivables (Student A/R). The pre-collection (90 days) and post-collection (>90 days) process of student accounts involves maintaining, preparing, posting and balancing daily and monthly receivable reports from subledger, loan servicer and collection agencies.
Responsibilities of the position include but are not limited to:

* Responsible for the collection of receivables (Student A/R). This is comprised of pre-collection (90 days) and post-collection (>90 days) processing of student accounts.
* Verifies daily and monthly receivable reports, loan servicer and collection agencies.
* Confer in-person, telephone and/or email inquiries with students, internal and external customers, collection agencies, financial institutions and government agencies as needed to research and/or resolve discrepancies.
* Initiates process with collection agencies and state warrants to collect past due accounts.
* Monitor, review and analyze all key metrics of university portfolio (recovery, default rate, etc) to interpret student accounts and other account information utilizing spreadsheets and database software.
* Prepares and distributes financial reports utilizing various financial systems, spreadsheets and databases.
* Responsible for processing a complete credit balance evaluation of accounts and prepares required documentation for processing of refunds to student, and/or third party agencies. Reconcile check for errors, follow up to resolve issues and research as required.
* Provides quality customer service and assures compliance with federal, state and university regulations, policies and procedures related to student accounts.
* Performs mathematical computations and processes any necessary adjustments

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the Department.

Required Qualifications
The successful candidate will possess the following required qualifications:

* Bachelor's degree; or equivalent combination of education and experience.

Preferred Qualifications
The preferred candidate will possess the following additional qualifications:

* Bachelor's Degree plus 2 years' experience in Higher Education in Student Services.
* Two (2) years of PeopleSoft experience.
* General knowledge of issues in Higher Education and with policies, practices and procedures.
* Strong skill in analyzing and solving complex data processing and business application problems.
* Strong critical thinking and problem solving skills.
* Ability to communicate clearly, succinctly and effectively both orally and in writing.
* Proficiency with Microsoft Office products.

Special Instructions to Applicants
Applicants must submit a resume and a cover letter with their online application.

Pay Rate
Salary commensurate with experience

Pay Basis

Job Type

Work Schedule
Monday - Friday

Application Types Accepted
Main Form

Occupational Exposure to HIV/HBV?

Occupational Exposure to Hazardous Chemicals?

Occupational Exposure to Tuberculosis?

Security Sensitive?

Require a valid Texas Driver's License?

Require a certification?


Official Job Title
Accounting Analyst II

Job Open Date

Job Close Date
Open Until Filled

Job Category
Office Personnel





Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 5/16/2019
Application Due: 6/22/2019
Work Type: