Administrative Support Assistant, Dexter Counseling Center
American International College is a private, coeducational institution of higher education located on a 70+ acre campus in Springfield, Massachusetts. The campus has 42 buildings on two sites approximately 1/2 mile apart with a total of approximately 660,000 gross square feet. Included in the inventory of buildings are student residences for a resident population of 900 students. Founded in 1885, the College has 3700 graduate and undergraduate students. AIC offers a variety of undergraduate and graduate programs through the Schools of Business, Arts and Sciences; Health Sciences; and Education. The mission of the College is to transform student lives through career focused learning, with a strong foundation in the liberal arts, a commitment to serving the community, and a high level of involvement in the global economy.
AIC strives to create a diverse and inclusive campus community that is representative, at all job levels, of the students we serve. We are an EEO employer and we welcome applications from individuals for positions where they are underrepresented.
Essential Duties and Responsibilities
- Serve as primary reception for Dexter Counseling Center, ensuring a reliable and welcoming environment for students while facilitating access to therapeutic services.Coordinate student appointments, provider schedules, and appointment reminders (cross-train with Health Services reception).Provide case management for Counseling Center; work closely with campus partners to meet student needs.Triage students for urgency.Appropriately document and manage confidential information (scanning/shredding documents as needed - HIPAA regulations).Participate in campus outreach events increasing the visibility of counseling services.Assist students with counseling intake process and provide guidance for completion of electronic documentation.Answer incoming calls via a multi-line phone system.
- Required Degree(s): Bachelor's Degree Preferred Degree(s): Master's degreeRequired Field of Expertise: Psychology, Social Work, or related fieldPreferred Field of Expertise: Experience working with Electronic Health Records. Experience working in a mental health setting and knowledge of HIPAA (Health Insurance Portability and Accountability Act).
- Possess good customer service skills that includes working with challenging people dealing with difficult situationsThe ability to work with a diverse population of students and colleaguesAbility to maintain strict confidentiality regarding all student and employee health mattersAbility to manage multiple calendars.
The Administrative Support Assistant is a full time, non-exempt level, benefit eligible position. This is a 10-month position (August through May) scheduled for 35 hours per week. Business hours are Monday through Friday, 8:30 am to 4:30 pm, with a one hour unpaid lunch. The schedule for this position will be flexible to the needs of the department.
Qualified applicants should save and submit a brief cover letter, current resume, and contact information for three professional references (one of which must be a current or prior supervisor) as one document. Upload the saved document into the online application.
AIC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.