Job description

Posting Details

Posting Details

Reference Number 83-31968 Posted Job Title ASSOCIATE DIRECTOR, OPERATIONS School Name Provost's Center Org Admissions Posted to the Web 05/11/2019 Posted Job/Salary Grade C Employment Type Exempt Hours N/A Position Type Full Time Position Schedule Monday-Friday Months 12 Position Length Ongoing Position End Date University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

The Office of the Provost provides direction on all facets of the University’s academic mission, including education, faculty, research, online learning, global initiatives, admissions, athletics, student life, and arts and culture. The Provost’s Center aggregates programs and offices designed to support University operations, including: the Office of the Provost, the Office of the Vice Provost for Research and its reporting departments (Penn Center for Innovation, Environmental Health and Radiation Safety, University Laboratory Animal Resources, and Regulatory Affairs), the Office of the Chaplain, the Graduate Student Center and Family Resource Center, the Division of Recreation and Intercollegiate Athletics, College Houses and Academic Services, New Student Orientation, the Office of Student Conduct, the Center for Undergraduate Research and Fellowships, the Office of Undergraduate Admissions, the University of Pennsylvania Press, and all of the University’s arts organizations (Penn Museum, Institute of Contemporary Art, Annenberg Center for the Performing Arts, Arthur Ross Gallery, and University Art Collection). It also includes interdisciplinary academic centers and institutes that are more appropriately housed centrally than in an individual school, including the Laboratory for Research on the Structure of Matter, the Center for Cognitive Neuroscience, the Center for Neuroscience and Society, the Penn Institute for Urban Research, the Center for Teaching and Learning, Kelly Writers House, and Weiss Tech House.


Reporting to the Director of Operations, the Associate Director, Operations will oversee the day to day development and maintenance of the Office of Undergraduate Admissions’ information management systems.

Primary Responsibilities:

Manage data integrations between Technolutions Slate (CRM) and various external data integration sources including the Common Application, Coalition Application, QuestBridge, College Board, ACT. Manage data integrations between Technolutions Slate (CRM) and internal data integration sources including Student Financial Services, University Registrar, University Data Warehouse, and Information Systems & Computing.

Oversee data accuracy and integrity within the Slate system through use of audit and reporting tools.

Develop and maintain documentation regarding the use of Technolutions Slate for users within the Office of Undergraduate Admissions and cross-campus partners. Provide training and technical support to Slate users.

Produce and maintain reports and dashboards for office leadership and cross-campus partners.

Assist with annual admissions cycle preparation including review of application process updates and changes, data and document retention.

Manage multiple staff members, with an emphasis on increasing Slate facility among direct reports.

Assist with ongoing projects within the office for optimization of marketing, recruitment, evaluation, and yield initiatives using Slate and other management systems.

Identify opportunities for deployment of Slate for improved efficiency and new functionality across the work of the office.


A Bachelor’s Degree required with two to four years of experience managing a database or customer relationship management (CRM) system, preferably Technolutions Slate or equivalent combination of education and experience.
Knowledge of SQL, HTML, XML required. Experience with data visualization tools (ex. Tableau, Power BI) preferred.
Experience successfully managing multiple simultaneous projects. Experience managing people strongly preferred.
Strong oral and written communication skills a must and the ability to work with highly sensitive and confidential data.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. Quick Link Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • [email protected]
    • Contacted by a Penn Recruiter
    • Referred by a Penn Employee
    • Referred by a friend or family member
    • Higher Education Recruitment Consortium (HERC)
    • Inside Higher Ed
    • Other Internet Advertisement
    • Linkedin
    • Twitter
    • Other Social Media Site
    • Professional Affiliation/Trade Website
    • Diversity Association/Publication Website
    • Heard about it at a conference or career fair
    • Apple One
    • Recruitment and/or staffing agency
  2. * What is your highest level of education completed?
    • Less than high school education
    • High School Diploma or GED
    • Vocational or Technical School
    • Associate's Degree or Two Year College
    • Bachelor's Degree
    • Master's Degree
    • PHD/MD/JD or equivalent doctoral degree
  3. * How many years of experience do you have related to this position?
    • 0 to 1 Year
    • 1 to 2 Years
    • 2 to 3 Years
    • 3 to 5 Years
    • 5 to 7 Years
    • 7 to 10 Years
    • Over 10 Years
Applicant Documents Required Documents
  1. Cover Letter
  2. Resume
Optional Documents




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    Job No:
    Posted: 5/15/2019
    Application Due: 6/29/2019
    Work Type: