Member Services and Recreation Program Facilitator
DepartmentReporting to the Manager of Wellness, Fitness and Recreation, the incumbent is responsible for developing and overseeing co-curricular programs that support student learning and development within the context of recreation and wellness programming. An innovative educator with demonstrated strengths in experiential and holistic learning models, the incumbent facilitates student-led learning communities including training and leadership initiatives, as well as event and activity design, implementation and measurement. The incumbent is responsible for creating and coordinating events and programs in keeping with Hart House strategic goals; developing and maintaining strategic partnerships and collaborations with students, student groups, academic divisions (faculty), student life professionals, alumni, the community, and funding agencies; contributes to portfolio hiring and managing student group workers (e.g., intern, work study), and contributing to strategic planning for Hart House programming overall.
The incumbent represents Hart House in an inclusive manner at all times, helping to lead the development of membership and programming initiatives, with an eye to engaging underserved groups. The incumbent facilitates effective partnerships with other Hart House staff teams, as well as with on- and off-campus partners to deliver annual recreation and wellness programming that includes outreach initiatives, special events, and facilitates engagement in ongoing Hart House Fitness Centre activities. The incumbent also engages partners and student leaders in relation to events and activities associated with the university wide physical activity healthy campus initiatives.
The incumbent is also responsible for facilitating orientation, training, mentoring and supervising of casual staff, student teams and volunteers who support member services and wellness programming. The incumbent assists with membership and program promotion, development and improvement by providing input to the Manager of Wellness, Fitness and Recreation and working with the all staff responsible for supporting co-curricular education programs at Hart House.
Additional responsibilities include use of relevant membership software in support of membership services and recreation programming, responding to member inquiries and issues, including
documentation, communication and implementation of membership and recreation policies at Hart House such as producing injury reports, reporting on membership sales and retention, program participation rates, etc., and other administrative tasks as requested.
Through excellent service, flexibility and innovative programming, Hart House provides an environment where all members—students, staff, faculty and community—have the opportunity to explore and grow as individuals and as part of the broad and diverse community connected to the University of Toronto. The incumbent plays an important role in contributing to the overall Hart House mandate and objectives as part of the membership and recreation teams.
Bachelor’s degree in the area of health, physical education, recreation or physical activity promotion or equivalent combination of experience and education.
Minimum four (4) years of related experience in fitness, health or recreation promotion, program planning, implementation and evaluation, and group facilitation. Demonstrated understanding of experiential learning models, student development theory, learning and research models, program assessment frameworks and social science research methods, preferably within a campus organization, in the health promotion field, or the non-profit sector. Proven partnership and network development experience. Experience leading collaborative teams. Education and experience with social media strategies, student leadership development and equity and inclusion focused work are assets.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe Acrobat; excellent communication and interpersonal skills, proven exemplary customer service skills, good decision-making and conflict resolution skills; self-starter, strong organizational and time management skills. CLASS, Fusion or other membership database software an asset.
Excellent oral and written communication, leadership, organizational and interpersonal skills. Ability to exercise initiative, creativity, and attention to detail. Ability to exercise patience, tact, judgement and discretion. Demonstrated ability to relate to students in a nurturing and motivating way.
Ability to represent the best interests of Hart House, understanding of diversity and equity in programming and staff management; ability to work both independently and collaboratively within a team environment in a busy, deadline oriented workplace. Ability to work in a highly diverse University community and to organize, motivate and work constructively and cooperatively with a variety of campus and community groups. Ability to maintain up to date knowledge of changing events, programs and procedures; knowledge and understanding of project and event management work flows, and qualitative and quantitative evaluation methods. Ability to interact professionally and effectively with students, staff, faculty, and community members; ability to handle challenging situations with tact, diplomacy and discretion; ability to collaborate and work effectively in a team environment and enthusiasm for fostering student leadership through mentoring and supporting casual staff and placement students; must have the ability to work with a flexible schedule that can include weekdays, evenings and weekends.
A current CPR-C certificate (Canadian Red Cross, Lifesaving Society or St. John Ambulance) and a current Standard First Aid certificate (Canadian Red Cross, Lifesaving Society or St. John Ambulance).
Department: Hart House
Campus: St. George (downtown Toronto)
Job Field: Student Life
Job Posting: May 13, 2019
Job Closing: May 23, 2019, 10:59:00 PM