Part-Time Help Desk Assistant, Virtual College

Job description

Job Title: Part-Time Help Desk Assistant, Virtual College
Location: Wolfson Campus
Regular/Temporary: Temporary
Full/Part Time: Part-Time
Job ID: 998648
Job Details

Job Family

STAFF - Support Staff

Grade

CT

Salary

$11.90 - $20.58

Department

Virtual College

Reports To

Virtual College Technical Analyst

Closing Date

Open Until Filled

FLSA Status

Non-Exempt

First Review Date

May 20, 2019


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The help Desk Assistant is responsible for a broad range of duties associated with supporting students in the Virtual College.


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•Answers the Help-Desk phone providing general information and helping students resolve issues related to Virtual College courses
•Maintains knowledge base with questions and answers related to processes of the Virtual College
•Informs Virtual College staff of issues including suggestions for improvements
•Coordinates coverage of the Help-Desk
•Monitors Help-Desk work orders, providing support and resolution
•Works with departments such as New Student Center, Registration, Admissions and Financial Aid, related to supporting students in Virtual College courses
•Performs other duties as assigned


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•Associate's degree from a regionally accredited institution and four (4) years of experience
•All degrees must be from a regionally accredited institution
•Knowledge and understanding of College organization, goals and objectives, and policies and procedures
•Possess excellent oral and written communication skills
•Proficiency in Microsoft Office applications
•Ability to work independently with minimal supervision
•Ability to work a flexible schedule including evening and weekend assignments
•Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff


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Job No:
Posted: 5/15/2019
Application Due: 7/14/2019
Work Type:
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