Student Care Coordinator

Job description

Reports to: Dean of Students                  

Position Summary/Purpose: The Coordinator will address the emotional well-being needs of students and be responsible for managing efforts to care for students experiencing crisis. The position will provide leadership and direction for the Early Alert Reporting System (EARS) and Wellness Board. As an advocate and resource for students in crisis, this position will assist with outreach and education to the campus community (students, staff, and faculty) regarding identification and intervention for students of concern

Essential Responsibilities:

  • Contributes to the health and wellness of students by
    • Leading and serving as chair of the University Wellness Board
    • Develop and/or improve University policies for mental health crises intervention
    • Train campus partners on University policies mental health crises intervention
    • In partnership with Counseling Support Services, conduct mental health and safety assessments for students experiencing a mental health crisis
    • Coordinate care with outside providers and families, as necessary, for students experiencing crisis and/or mental health symptoms
    • Ensures compliance to Dean of Students and/or Wellness Board commitment to care letters
    • Maintain and enhance a comprehensive referral list of support services, counselors and mental health agencies in conjunction with Counseling Support Services and Health Services
    • Respond to after hour calls for mental health crisis intervention when On Call Resident Director needs support
  • Provide leadership and support for the Early Alert Reporting System (EARS)
    • Conduct daily assessing of student need, assigning of cases, implement intervention and appropriate follow up
    • Improve and further the use of EARS through campus training and software capability
    • Develop, implement and provide data analytics of the Early Alert Reporting System (EARS)
  • Collaborates with campus partners, such as Director of Recreation and Wellness, Student Activities, Residence Life and Housing, Title IX Coordinator to offer programs and workshops that advance a holistic approach to wellbeing
  • Meets with students to offer support on wellbeing issues such as conflict resolution, crisis intervention and college transition anxiety
  • Supports the mission and goals of the University by assuming other responsibilities as assigned by the vice president for student development and/or dean of students.

Essential Qualifications: 

  • Committed to and an articulate supporter of the university’s mission, identity, and Christian faith commitment
  • Desire to and proven ability to meet, relate to and work with a diverse student population
  • Bachelor’s degree required, Master’s preferred
  • Minimum of three years of direct student support experience in counseling, guidance and/or advising
  • Knowledge of emotional and mental health issues affecting post-secondary students, including experience with suicidal ideation and psychosis
  • General knowledge of the laws impacting post-secondary students and mental health crisis
  • Developmental understanding of post-secondary students and a desire to facilitate and encourage this development in a supportive and service-oriented environment
  • The ability to effectively communicate with students, administrators, faculty and staff members, and outside constituencies. 


Effective date:         2019

NOTE:  Nothing in this job description restricts the supervisor’s right to assign or reassign duties and responsibilities to this job at any time.







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Job No:
Posted: 5/14/2019
Application Due: 7/13/2019
Work Type: