Student Finance Representative

Job description

Posting Details

Position Information

Position TitleStudent Finance RepresentativeWho we are:

National Louis is a 130+ year old university that has been grounded in the values of innovation, access, and excellence from its inception. As an institution we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student focused community that is committed to continuous improvement and asks how do we become more “student ready” so that we may better serve our students. We believe that through education we are able to empower change and build healthy communities. Our community works hard in the service of students and supports one another like a family.

What we offer:

At National Louis University we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Benefits.

CampusWheelingIf other, please specifyPosition StatusFull TimeIf part time, hours per weekWhat you will do:

The Student Finance Representative is responsible for reviewing student files, evaluating financial aid applications, awarding and advising students on their eligibility for Title IV funding. Positions assigned to this classification will have a high technical knowledge of financial aid programs and procedures to independently assist students and peers over the phone and via electronic correspondence. The position requires analytical skills and the ability to work independently and with a sense of urgency. In addition, the position requires that all job responsibilities are completed accurately and compliantly in accordance with Title IV regulations.


Comply with all Federal, State, and institutional policies and procedures. Ability to understand and interpret Title IV regulations. Ensure NLU’s continued compliance as established by accrediting agencies, state entities and current established company targets. Review all student financial aid files for completeness, accuracy and ensure verification requirements are met. Post related award data into student information system to ensure timely and accurate disbursements. Calculate award eligibility using a borrower based academic year (BBAY) and certify federal and private student loans. Maintain knowledge of Federal Student Aid and internal University awarding, disbursing, and refund regulations. Perform verification of student financial aid eligibility as needed Maintain and coordinates awarding and student aging reports and actively outreach student to resolve issue. Maintain the University’s administrative requirements for student financial aid and separation of duties. Maintain compliance requirements for state and federal student financial aid. Ability to effectively communicate knowledge gained in training to students and team members. Accurately advise students on BBAY loan eligibility. Review, analyze, and provide solutions to escalated student issues and communicate proposed solutions back to the appropriate party. Identify areas of opportunities to management and work on developing potential solutions. Run and analyze report data and make data driven decisions. Act as point of contact in the absence of supervisor. Mentor and develop new team members. Assist peers in resolving complex student situations.
Ensure ethical and accurate documentation and record keeping which meets all company and regulatory agency standards. Provide exceptional customer service to both internal and external customers. Participate as an active team member of the Student Finance Office and ensure active communication and cohesive working relationships with all other departments. Other duties as assigned.

Your Competencies:

At least 1 year of experience in a financial aid department of an accredited college or university with direct responsibility for advising on or awarding Title IV activities or programs preferred. Associate’s degree or comparable work experience required. Bachelor’s degree with coursework in math, business, finance, auditing or accounting preferred

Posting Detail Information

Posting NumberSTA601Number of Vacancies1Open Until FilledSpecial Instructions SummarySupplemental Questions

Required fields are indicated with an asterisk (*).

    Documents Needed to ApplyRequired Documents
    1. Resume
    Optional Documents
    1. Cover Letter
    2. Internal Posting Form (Internal Applicants Only)




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    Job No:
    Posted: 5/14/2019
    Application Due: 8/20/2019
    Work Type: