Business/Tech Supp Analyst 2 - Client Services - F/T - Days at Careers

Job description

Business/Tech Supp Analyst 2 - Client Services - F/T - Days at Careers

Job Description & Salary Range

UC Title: Business/Tech Supp Analyst 2

Position Number: 10004446

Reports to: Business/Tech Support Supv 2

Working Title: Business/Tech Supp Analyst 2

Cost Center: Client Services (8546)

Bargaining Unit: None

FLSA: Nonexempt

Job Code: 7558

Date Created: 04/08/2018

Shift: Day Shift

Hours: 40.00

Position Summary:

Incumbent provides support for the organization's desktop computing environment, including installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Incumbent also troubleshoots problem areas (in person, remotely with support tools, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required. Incumbent is responsible for delivering the highest level of customer service and support to customers and provides occasional on-call\after hours support for all Medical Center locations, including offsite locations

Salary Range:

Rate Minimum $21.02 Midpoint $32.52 Maximum $44.01

Required Qualifications:

Ability to establish and maintain effective working relationships across the HealthSystem

Ability to maintain a work pace appropriate to the workload

Ability to problem solve independently on Desktop configurations

Demonstrated technical ability to install, configure and maintain DOS, Windows, and Macintosh operating systems environment, including MS Office suite

Excellent written and verbal communication skills in English

Extensive knowledge TCP/IP protocols

Extensive understanding of Microsoft Outlook and PDA support

Hands-on hardware troubleshooting experience.

If necessary, liaise with third-party support and PC equipment vendors.

Knowledge of Active Directory and Group Policies

Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system

Must demonstrate customer service skills appropriate to the job

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Requires directly related experience as a desktop support technician and demonstrated skills at an advanced level

Understanding of DNS, DHCP, WINS, TCP/IP

Willing to be on-call support for IT issues

Willingness and ability to work occasional weekends and evenings

Preferred Qualifications:

Ability to document resolutions clearly within a ticket system and knowledgebase

Knowledge of University and medical center organizations, policies, procedures and forms

Net+, A+, MCP, MCSE

Physical, Mental & Environmental Demands:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

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Job No:
Posted: 5/13/2019
Application Due: 7/12/2019
Work Type: