#99431 Fetal Care Program Manager

Location
La Jolla, CA
Posted
May 12, 2019
Institution Type
Four-Year Institution

This position will remain open until filled.

Special Selection Applicants: Apply by 05/24/2019. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under general direction from the Clinic Manager and Clinic Medical Directors for Fetal Care Ultrasound, the Fetal Care Program Manager oversees daily operations of a large, multi-site specialty clinic and assists in the strategic growth of the program. Provides direct supervision to technologists in fetal care ultrasound and supervision of support staff along with the Clinic Manager.

The incumbent plans, develops, and manages programmatic operations, to include patient access, human resource management, process improvement, facilities management, regulatory compliance, policy and procedures development and enforcement, productivity, equipment management, and IT integration.

Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives. The program manager functions as an advisor to unit and administration and acts as subject matter expert for area. This position leads by example and is a key stakeholder in maintaining the patient and employee engagement of the unit.

Key Responsibilities include: Supervises licensed technologists providing diagnostic and patient care services. Monitors staff utilization and productivity, reviews test results to ensure appropriate application of equipment and imaging systems. Oversees operations of fetal care services, ensuring adherence to productivity and quality standards, as well as internal policy and external regulations. Adjusts protocols as needed to achieve high quality results. Participates in quality improvement initiatives related to workflow, patient satisfaction and employee engagement.

Recommends and initiates improvements to departmental procedures and policies to provide patients with the highest quality services. Trains technologists on new techniques, systems, operations and regulations. Mentors staff in meeting professional goals and developing growth areas. Consults with leaders on developing strategies for performance improvement. Assists management in coordinating staff development, training, and competency assessment. Assists in the opening of new sites and supervision of these locations. Will be responsible for managing new location projects, identifying vendors, setting up systems, recruiting staff, and other needed items.

Once new sites are opened, the incumbent is responsible for ongoing supervision and clinical oversight. Communicates regularly across services to assure quality services, collaborates with multidisciplinary teams related to improvements in patient care or operations. Participates in recruiting and conducts new employee orientation. Evaluates performance and competency and defines development goals. Recommends changes in staffing and budget to ensure the efficient operations. Serves as a role model for assigned staff. Performance of clinical and scanning duties as needed. Other duties as assigned.

MINIMUM QUALIFICATIONS
  • Graduate of a school of Diagnostic Medical Sonographer.

  • Bachelor's Degree in business, healthcare administration or related area; and/or equivalent experience/training.

  • Registered Diagnostic Medical Sonographer (RDMS) in OB/GYN with active status.

  • BART or BLS at time of hire with commitment to get BART within six (6) months of hire date.

  • Demonstrated prior supervisory experience in an imaging setting.

  • A minimum of five (5+) or more years of relevant experience.

  • Proven experience with subject matter knowledge of a radiology modality, with ability to apply principles to an acute care setting to ensure operations meet regulatory standards.

  • Ability to organize assigned staff and unit operations in an efficient and effective manner. Skills to coordinate schedules of the patient, doctor, technologists, and nurse to serve the patient in a timely manner.

  • Ability to develop and maintain cooperative working relationships with physicians, researchers, radiology technologist, and other clinical staff. Interpersonal skills to work with variety of patient populations and show sensitivity.

  • Knowledge of ultrasound equipment and IT interfaces in order to operate and monitor all relevant technology. Skills to diagnose and troubleshoot equipment issues and software malfunctions to contact appropriate service personnel.

  • Exhibits excellent verbal and written communication skills to explain technical radiology concepts, actively listen, persuade, advise, and counsel.

  • Strong ability to solve problems and suggest solutions within defined procedures and policies through critical thinking process.

  • Demonstrated knowledge of medical center, HR and UC policies and processes.

PREFERRED QUALIFICATIONS
  • Supervisory experience in a fetal care ultrasound setting.
  • Knowledge and ability to monitor compliance with relevant internal policies and external regulations.
SPECIAL CONDITIONS
  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

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