Temporary Call Center Representative
- Employer
- City Colleges of Chicago
- Location
- District Office
View more
- Employment Type
- Full Time
- Institution Type
- Community College
Job Details
ESSENTIAL DUTIES:
- Responsible for answering incoming calls to the call center and assisting callers with questions related to any of the seven City Colleges.
- Responds to requests for information in person, via telephone, live chat and by email.
- Responsible for providing any assistance to students that may need to navigate through the City Colleges administrative requirements.
- Coach students on educational planning by advising them on curriculum choices, credit policy, transferability of credits and financial assistance processes.
- Maintains ongoing relationships with campus staff and administration to remain current with all marketing and academic components and special events. Coordinates problem resolution with appropriate departments.
- Refers Financial Aid and Information Technology troubleshooting questions to appropriate departments.
- Conducts call campaigns to assist with recruitment, retention and completion efforts.
- Guide prospects to complete application process, academic program selection and additional enrollment processes. Prepare prospect and students for college visits.
- Navigates PeopleSoft portal and Grades First to provide students with pertinent information.
Qualifications
- Associates Degree or equivalent education and three years of experience in customer service. Bachelor degree preferred.
- Working knowledge of City Colleges of Chicago’s marketing function and operations is preferred.
- Must be able to work a flexible schedule, including some weekends.
- Proficient in basic computer skills Microsoft Excel, Word and Powerpoint.
- Excellent verbal and written communication, organizational, and administrative skills required.
- Bilingual preferred.
- Ability to sit for long periods of time.
- Must be able to work well with internal and external constituents and possess the ability to handle all situations with tact and diplomacy.
- Must be able to complete tasks in a timely manner.
Job: Administration/Management
Primary Location: District Office
Job Posting: May 9, 2019, 10:39:41 AM
Organization
The City Colleges of Chicago is a network of seven Colleges. Through our seven colleges, we deliver exceptional learning opportunities and educational services for diverse student populations in 
Chicago. We enhance knowledge, understanding, skills, collaboration, community service and life-long learning by providing a broad range of quality, affordable courses, programs, and services to prepare students for success in a technologically advanced and increasingly interdependent global society. We work to eliminate barriers to employment and to address and overcome inequality of access and graduation in higher education.
For information about City Colleges of Chicago's Reinvention initiative, click here.
Our Vision is to transform the City Colleges of Chicago into a world-class institution. We do that by ensuring student success. It is the centerpiece of our Reinvention effort. What we mean by student success is making sure our students are prepared to move into higher education and that they have the skills for jobs in the 21st Century. We believe there is no other institution better positioned to become an economic engine for the City of Chicago.
We have a proud history of providing life-changing opportunities and education to residents of Chicago’s most underserved communities. However, far too many students are not meeting their goals today. And that’s why we’ve launched this ambitious plan to reinvent the City Colleges.
Our work and our vision will not be complete until we make sure every one of our students leaves with the tools they need to achieve their goals. Success is going to look different for each student. In the end, we envision an institution which will do four things very well:
- Increase the number of students earning college credentials of economic value
- Increase the rate of transfer to Bachelor’s degree programs following CCC graduation
- Drastically improve outcomes for students needing remediation
- Increase number and share of ABE/GED/ESL students who advance to and succeed in college-level courses
Accomplishing these goals will benefit not only our students, but also our faculty and staff, four-year colleges, Chicago area employers, the Chicago Public Schools and communities...and help transform us into a world-class institution.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert