CRM/ERP Support Administrator

Job description

The Position

The Office of Technology at Lewis University invites applications for a CRM/ERP Support Administrator, to serve as a systems, data and process subject matter expert for our Ellucian Banner ERP system and Admission Slate systems.

This position is responsible to maintain knowledge of the functionality of the Banner ERP system assist in training end users, work with team and vendors to resolve Banner issues and assist in support and configuration of workflow functionality.  This position will also create, maintain and support import and exports for integrations from Banner Student ERP, SAT, ACT, Common App, OTCAS as requested by Admission, build and maintain queries and reports in support of Admission and Slate functionality, create, maintain and monitor Slate rules and workflows and facilitate, create, implement and document new Slate project requests from Admission team. 

Lewis University

Located 25 miles southwest of Chicago, Lewis University is an innovative and forward-thinking Catholic university offering market-relevant undergraduate and graduate programs to 6,500 students. Sponsored by the De La Salle Christian Brothers, Lewis University has been nationally recognized for preparing intellectually engaged, ethically grounded, globally connected and socially responsible graduates. In addition to our main campus in Romeoville, Illinois, we have a growing number of fully on-line programs and locations in Oak Brook, Tinley Park and Albuquerque, NM.

Salary is negotiable and commensurate with skills and experience. Your total compensation goes beyond the number on your paycheck. Lewis University provides tuition benefits, health plans and retirement benefits that add to your bottom line. For additional information on Lewis as an institution, please see our website at

Minimum Qualifications

Advanced knowledge of relational databases, CRM, and SIS is required. Strong analytical skills and experience with problem solving and data error resolution. Experience working with highly confidential information. Excellent interpersonal and communication skills; collaborate with teammates to coordinator core job functions. Ability to work independently, efficiently and accurately; perform duties with considerable degree of autonomy. Attention to detail, organized, thorough and consistent with follow through. Ability to balance multiple tasks and projects and to work effectively with a team of professionals. Proficiency with Microsoft products, including Outlook, Word, Access and Excel is desired.

Bachelor’s degree required. Minimum of 3 years of administrative application support experience, including experience in relational databases. Experience designing and implementing workflow to automate business processes.

Preferred Qualifications

Support of Banner Ellucian and/or Slate CRM is highly desirable.  Advanced skills with relational databases using SQL and/or web programming desired.

Application Process

For full consideration, interested applicants can view a full description of this position and apply online at

Inspired by the University’s Mission values of Wisdom, Knowledge, Justice, Fidelity and Association, the Lewis Community declares that we are a Sanctified Zone where people are committed to working to end racism, bias and prejudice by valuing diversity in a safe and nurturing environment. Lewis University, sponsored by the De La Salle Christian Brothers, serves a diverse community and is committed to promoting diversity and inclusion on our campus as an equal opportunity employer.

We invite applications from individuals that embody a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status and other protected status as required by applicable law. We are fully dedicated to providing opportunities for development of the whole person. To demonstrate this commitment, Lewis University wishes to build a culturally diverse workforce which strongly encourages applications from women, minorities, individuals with disabilities and veterans.




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Job No:
Posted: 5/9/2019
Application Due: 7/8/2019
Work Type:
Salary: Competitive