Business and Quality Assurance Analyst

Job description

Posting Details

Position Information

Position Number 998660 Functional Title Business and Quality Assurance Analyst Position Type Staff Position Eclass EP - EHRA 12 mo leave earning University Information

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is a higher-research activity university as classified by the Carnegie Foundation. Founded in 1891 and one of the original three UNC system institutions, UNCG is one of the most diverse universities in the state with nearly 20,000 students and over 2,700 faculty and staff members representing more than 90 nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 100 areas of study, as well as 74 master’s and 32 doctoral programs, UNCG is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter and Instagram.

Primary Purpose of the Organizational Unit Position Summary

The Business and Quality Assurance Analyst will lead day-to-day development of requirements (business, functional, non-functional and technical) gathering, process (business, operations and technical) modeling, Report Design, User Story Development, Test Plan Development, Test Execution, and technical liaison using standardized methodologies. Our goal is to meet the needs of our clients; thus, our expectations are to work with clients and ITS to analyze, design, implement and support active initiatives.

The Business and Quality Assurance Analyst works with functional staff, fellow ITS analyst/programmers, and other stakeholders to design, test, and implement ERP solutions in Ellucian Banner and associated application environments. In this process the incumbent works with clients across business units to understand business requirements, implement applications, and ensure quality solutions are delivered to meet those needs which align with UNCG’s strategic goals. Works within a variety of software development lifecycles and project management approaches to achieve goals.

Minimum Qualifications

•Master’s Degree and 2 to 4 years of experience; or Bachelor’s Degree and 3 to 5 years of experience; or equivalent education/experience.
•Degree should be in computer science, information technology, business administration, or related disciplines.
•Work experience should be in a business analyst and/or quality assurance analyst-equivalent role.
•Familiarity in Microsoft Office applications, especially Word, Excel, Visio, PowerPoint and/or with Google Docs and Box applications.
•Ability to interact with people from all disciplines with all levels of experience.
•Experience at working both independently and collaboratively.

Additional Required Certifications, Licensures, and Certificates Preferred Qualifications

•Experience analyzing and effectively documenting complex business and technical requirements for ERP preferred.
•ECBA, CCBA, or CBAP like certification strongly desired.
•Experience creating test plans and test cases for complex software projects. ERP Preferred.
•Experience with automated testing tools preferred.
•Experience with SQL (Oracle) preferred.
•Experience supporting Ellucian Banner ERP system preferred.
•Experience working with Git version control system preferred.

Special Instructions to Applicants

Applicants have the option to provide the names, email addresses, and phone numbers of at least three (3) contacts to provide Letters of Recommendation, in the References section of the electronic application. These contacts will be solicited by the SpartanTalent system via email, and asked to provide a confidential Letter of Recommendation on behalf of the applicant. This will occur after the candidate is recommended for interview.

Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:

  • Name
  • Company Name
  • Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range Salary commensurate with experience Org #-Department Information Technology Services - 23101 Job Open Date 05/06/2019 For Best Consideration Date 05/13/2019 Job Close Date Open Until Filled Yes FTE 1.000 Type of Appointment Permanent If time-limited, please specify end date for appointment. Number of Months per Year 12 FLSA Exempt Key Responsibilities

Key Responsibilities

Percentage Of Time 40 Key Responsibility

Requirement gathering and documentation

Essential Tasks

•Works with cross functional team to understand business requirements and documents technical specifications for Banner ERP and other applications.
•Collect and document clear, concise requirements & business rules.
•Facilitate cross functional requirements gathering sessions.
•Translate business rules, requirements & process flows into Business Requirements Documentation (e.g. User Stories).
•Diagram current/future state Business/Operations & Technical Processes.
•Create or assist others in writing user documentation, instructions, and procedures.

Key Responsibilities

Percentage Of Time 40 Key Responsibility

Documents formal test plan and executes to ensure quality solutions

Essential Tasks

•Documents formal test plan and executes to ensure quality solutions are delivered to specification.
•Documents, Tests, and debugs Banner/other ERP solutions in support of business needs and works with the ERP Release Manager and other ITS staff to maintain production Banner environment.
•Create and publish test artifacts, to include planning, execution, issues, and conclusion.
•Define and execute manual and automated tests and document test results.
•Document test issues and resolve in collaboration with project team.
•Report test status to project stakeholders.

Key Responsibilities

Percentage Of Time 20 Key Responsibility

ERP application troubleshooting support

Essential Tasks

•Provides Banner and other ERP application troubleshooting support to functional units as needed.
•Perform research into project-related issues
•Support projects post-deployment
•Effectively communicate to team members and stakeholders in a timely and clear fashion
•Liaise with project stakeholders on an ongoing basis
•Develop progress reports, proposals, requirements documentation, and presentations
•Proactively identify potential changes in project scope, issues and risks and devise contingency plans
•Demonstrate flexibility and open-mindedness

ADA Checklist

ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical Effort Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Hearing - c, Talking - C, Sitting - c Work Environment Inside - C Applicant Documents Required Documents
  1. Resume/CV
  2. Cover Letter
  3. List of References
Optional Documents
  1. Reference Letter 1
  2. Reference Letter 2
  3. Reference Letter 3
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please indicate how you learned of the vacant position for which you are applying:
    • SpartanTalent Website
    • Piedmont Triad Area Newspaper
    • The Chronicle of Higher Education
    • Inside Higher Ed
    • Other professional journal / website
    • UNC School System Job Board
    • Personal Networking
    • Facebook
    • Twitter
    • Other
  2. If you selected "Other", please provide the name of the resource here.

    (Open Ended Question)

  3. * Are you eligible to work in the United States without sponsorship?
    • Yes
    • No




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Job No:
Posted: 5/9/2019
Application Due: 6/5/2019
Work Type: