Associate Director, Community Engagement

Washington D.C.
May 09, 2019
Institution Type
Other Organizations

The Associate Director reports to the Assistant Vice President of ACE Leadership. This position coordinates the division's efforts to establish, support and engage a learning community of higher education leaders.

ACE has a decade’s long tradition of providing leadership development programs and services to higher education professionals around the world. In direct response to the calls from our members, ACE reimagined our leadership programs and developed a fundamentally new approach to serving higher education professionals. A key part of this new approach is ACE Engage, a peer-to-peer online learning platform for higher education executives.

To help us build this exciting new service for our members and the higher education community, we are looking for a strong leader to join our team with a high value for collaboration and creativity and experience fostering professional communities of various types (e.g. virtual, cohort, networks, etc).


Essential Job Duties or Tasks:
•Contribute to the design and manage the implementation of a comprehensive strategy that attracts participants, enables engagement and facilitates learning on ACE Engage.
•Design a user experience model for ACE Engage that ensures that the Learning and Engagement Division provides a comprehensive blended learning solution for higher education leaders aligns with ACE’s core principles for community engagement, learning, and application of learning in practice.
•Identify and prepare hosts and influencers to promote enrollment and interaction among platform participants.
•Promote engagement and learning within established ACE communities including the Women’s Network and Council of Fellows.
•In collaboration with the AVP, Leadership, define the critical ACE Engage community engagement metrics and develop analytics to track engagement, inform content development, and prioritize product enhancements.
•Partner with the Assistant Vice President of ACE Leadership to create a customer success program strategy for teams and individuals. Design, implement and maintain the program for ACE Engage subscribers.
•Work collaboratively with Learning and Engagement colleagues and staff throughout ACE to build, promote, and expand high value learning experiences.


Education/Experience/Specialized Knowledge and Competency Requirements:
•Master’s degree in Education, Marketing, Communication or related field.
•A minimum of 8 years of relevant experience.


•5 years’ experience in higher education.
•Experience in mobilizing and sustaining engagement within virtual learning communities or communities of practice
•Experience developing metrics and analytics to inform decision-making.
•Advanced technical skills in MS Office, Learning Management systems, and web-based delivery tools, i.e. Zoom or WebEx.
•Customer focused and collaborative; strategic thinker.
•Committed to community based learning as an essential component of professional development.
•Able to establish networks and encourage engagement and exchange.
•Able to manage multiple projects and design materials within limited time constraints.
•Able to develop and maintain ongoing positive relationships with diverse stakeholders.


•Demonstrates strong work management skills with the ability to evaluate options, develop plans to complete work timely, and monitor progress to ensure results are achieved
•Effectively prioritizes work and shifts priorities as required to ensure that organizational needs are met
•Exhibits sound judgment and decision making
•Meets deadlines and commitments and anticipates areas and issues needing attention and acts on them
•Is adaptable and open to different ways of doing things; continually develops effective approaches to accomplish their responsibilities
•Clearly and concisely expresses ideas, thoughts, and concepts through oral and written communication, using correct and appropriate grammar, organization and structure
•Is accountable for their work and actions and is committed to doing the best job possible
•Supports and acts in accordance with final group decisions (even when such decisions may not entirely reflect one's own position)
•Keeps manager and key people informed and up-to-date
•Fosters and builds trust and cooperation – both internal and external to the organization – with colleagues, stakeholders, members, and customers
•Demonstrates the range and depth of specialized knowledge and skills related to their areas of responsibility and demonstrates the desire and ability to increase their knowledge in order to be more effective
•Demonstrated proficiency in Microsoft Office 365 applications, ACE engage, CRM and other technologies used within Ace to organize, process and share information.
•Thoughtfully works with staff to develop clear and concise performance and development objectives so that each employee understands his/her performance expectations
•Communicates the strategic direction of the department in a manner that allows others to understand how they contribute
•Provides timely, constructive feedback and assists staff in identifying actions that will allow them to be more effective and effectively plans the work of the function/program to achieve both short and long-term goals
•Continuously looks for more efficient and effective methods of accomplishing the function/program's work

The American Council on Education is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, disability, matriculation, genetic information, credit information or protected veteran status.

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