Venue Operations and Student Team Manager, Frist Campus Center
As a member of the Campus Venue Services (CVS) department of University Services, the Venue Operations and Student Team Manager is responsible for the supervision and training of the Frist Campus Center Welcome Desk and Building Supervisor student worker teams who provide guest services, technical assistance, room setups, signage, and access in the Frist Campus Center. The Manager implements a hiring process that ensures the hiring of a diverse pool of student workers through creative sourcing and advertising for candidates. The Manager develops, maintains, and leads regular communication initiatives for student workers, providing timely and helpful information to keep them up to date with the needs of the Center and constituencies. The Manager has a flexible work schedule in order to provide adequate student training and supervision. The Manager also provides student team central services for the entire Campus Venue Services department, including development and coordination of training programs and materials, processing time collection, and assistance with the sourcing, hiring, and onboarding of new student team members. The Manager mentors and promotes student managers who are actively engaged in the management of their student worker teams. As necessary, the Manager provides individual feedback to student workers to enable them to maintain the level of service excellence expected by the users of the venues. In collaboration with the Frist Venue Manager, the Venue Operations and Student Team Manager provides a broad range of facility management and event support services, ensuring that the presenters’ needs are met and the attendees’ event and experience are excellent. With an emphasis on exceptional customer service and collaboration, the Manager fosters excellent relationships with the departments based in the Center and the student, faculty, staff, Alumni, and community users of the space. The Manager provides day-of-event supervision of the Frist Venue Associate and Venue Assistant team to support events and gatherings that occur during nights and weekends. Working collaboratively with the Venues team, University Scheduling, Campus Dining, Building Services, Facilities, Office of the Dean of Undergraduate Students (ODUS), Graduate School, Public Safety, Site Protection, and Instructional Support Services, the Manager helps ensure safe, efficient operation of the campus center. The Manager supports the emergency management protocol for the building in concert with the individual departmental Continuity of Operations Plans (COOPs), including management of the University shelter and making sure that the student workers are trained in emergency protocols. Working with the Emergency Preparedness Specialist from Environmental Health and Safety, the Manager collaborates in the development of a safe venue environment, creating and implementing evacuation and emergency preparedness plans. The Manager, and team, partners with Public Safety and Campus Dining to maintain a safe environment during evening hours. In addition, the Manager participates in the support of several Campus Venue Services cross-unit initiatives, including the support of Opening Exercises, Reunions, and Commencement. The position is considered essential personnel. Typical shifts include nights and weekends, with at least one late night shift (closing the center at 3am) a week. Normally, the position maintains a set schedule during the academic year with modest fluctuation to provide coverage during special events. The principal duties and responsibilities of the Manager include the ability to manage a team of students, be flexible and adaptive to changing needs of the venues and clients, work autonomously and with initiative, have great communication skills, and be adept at problem solving. The Manager must interact effectively with individuals at all levels within and outside the University, and develop a supportive team that is cooperative, collaborative, responsive, and proactive. A full job description will be furnished prior to interview.
Venue Operations and Student Team Manager, Frist Campus Center
Job ID: 2019-9878
# of Openings: 1
Category: Campus and Auxiliary Services
Campus Venue Services, a division of University Services, provides a broad range of event, performance, and venue support services for the Princeton University community. The Venue Services unit provides facility and event management for mixed-use spaces, including the Frist Campus Center, Julis Romo Rabinowitz and Louis A. Simpson International Building (JRR/LAS), the Lewis Arts complex (LAc), East Pyne, 701 Carnegie, and Overlook; supporting tenants, event presenters, users, and guests.
Management of Frist Campus Center student team, including hiring, training, supervision, and payroll.
- Provide thorough training program for Frist Welcome Desk and student Building Supervisors.
- Monitor student time collection.
- Develop student managers to provide team leadership among student work crew.
- Provide central services for Campus Venue Services student teams, including assistance with hiring, training, and payroll.
- Assist CVS venue partners who also utilize student workers with advertising and initial screening of student applicants.
- Coordinate joint training for CVS student workers from all CVS venues.
- Provide or schedule building support coverage by CVS staff or student workers.
- Assist Frist Venue Manager with nighttime operations of Frist Campus Center.
- Provide leadership for Frist support in the absence of the Frist Venue Manager.
- Represent Campus Venue Services as a resource for tenants and users of the building.
- Major event support, Opening Exercises, Reunions, Commencement.
- Other duties as assigned.
- Bachelor’s Degree or equivalent work experience. Minimum three years of experience in multi-use venues, such as student/campus centers, event management, or comparable experience. Demonstrated experience in providing excellent customer service. Demonstrated experience in student or staff management. Ability to work collaboratively in a diverse environment. Willingness and ability to work with a flexible schedule, including early mornings, late nights, weekends, holidays, and long hours. Demonstrated ability to think strategically and be a problem solver. Ability to be flexible and adaptive to the changing needs of a venue that serves a diverse campus community. Great written and verbal communication skills. Ability to show independent leadership. Ability to use audio/video technical equipment and demonstrate use of the equipment for event presenters and space users. Proficient computer skills. Essential Personnel: https://www.princeton.edu/hr/policies/conditions/5.0/5.0.4/Valid Driver’s License.
- Experience and working knowledge of academic settings. Familiarity with audio/video equipment.