Clinical Case Manager

Job description

Job location: Winston Salem, NC

Employment Type: Full-time
Posted data: 2019-05-06
Req: R0001610
Please note:
  • Additional documentation must be added at the bottom of the third screen under the "My Experience."
  • Internal candidates must apply via the internal career portal. Do not proceed with your application from this website.
  • DO NOT complete the application without the required attachments as you will be unable to edit your application.

Job Description Summary

The Clinical Case Manager will provide mental health case management, care coordination, and follow-up for University Counseling Center (UCC) clients. The Clinical Case Manager will also develop collaborative relationships with UCC campus partners and local area community providers, provide consultation for staff, and provide crisis and brief therapeutic interventions. The successful candidate will join a team of diverse individuals who are committed to enhancing and maintaining a thriving and diverse organization, and be a part of a larger division of Campus Life focused on inclusion and community wellbeing.

Job Description

Essential Functions:

  • Provides case management and follow-up for students experiencing mental health-related crises, including helping individuals connect with on and off campus support resources, communicating appropriately with all parties involved, and engaging in timely documentation.
  • Coordinates daytime follow-up with all after-hours on-call contacts (e.g., students, providers, and campus partners).
  • Coordinates inpatient psychiatric hospitalization and related discharge planning, as well as process for student mental health leave and return from the university.
  • Coordinates triage service for students seeking crisis care on a walk-in basis.
  • Collaborates with on-campus partners (e.g., Dean of Students, Learning Assistance Center & Disability Services, Student Health Service, etc.) and case managers in other offices to provide seamless care to students.
  • Serves on relevant multidisciplinary committees focused on student care as needed (e.g., CARE Team, Threat Assessment Team, After-Hours Crisis Committee).
  • Provides clinical supervision, consultation, and oversight to UCC graduate trainees in psychology and counseling.
  • Participates in prevention education and skills training (suicide prevention, bystander intervention, etc.).
  • Provides professional consultation to all members of the University community.
  • My carry limited clinical caseload.
  • Provides after-hours on-call crisis counseling on a rotating basis.
  • Keeps timely, accurate, and ethical records consistent with UCC policy.
  • Required Education, Knowledge, Skills, Abilities:

  • Master’s degree in mental health profession (e.g., counseling, clinical/counseling psychology, clinical social work, marriage and family therapy).
  • Licensed or license-eligible to independently practice as mental health professional in the state of North Carolina within one year of hire.
  • Ability to utilize a systems-oriented approach in support of student mental health needs.
  • Knowledge, skill, and ability to work with students from a diversity of backgrounds and traditionally underrepresented populations, and dedication to partnering with relevant campus advocates (Office of Diversity and Inclusion, Intercultural Center, LGBTQ Center, Women’s Center, Magnolia Scholars, etc.) to improve mental health service provision.
  • Knowledge of and ability to use crisis intervention skills.
  • Ability to consult and collaborate both within and outside the University.
  • Excellent oral and written communication skills and excellent interpersonal skills.
  • Ability to use independent judgment and to manage confidential information.
  • Adherence to APA/ACA/NASW/other mental health profession code of ethics.
  • Preferred Education, Knowledge, Skills, Abilities:

  • Three to five years of relevant work experience.
  • Knowledge of and experience providing a broad range of psychotherapy and counseling methods within a time-limited scope of service.
  • Experience with case management and/or mental health provision in university counseling center.
  • Experience providing clinical supervision and consultation to mental health providers and trainees.


  • This position reports to the Associate Director for Clinical Services.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Additional Job Description

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.




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Job No:
Posted: 5/8/2019
Application Due: 7/7/2019
Work Type: