Program Assistant-Library

Job description

Position Summary

Big Bend Community College invites applications for a Program Assistant position in the college's Library.  Under general supervision, this position performs secretarial and clerical duties in support of the areas managed by the Director of Library Resources and eLearning or assigned by the Dean of Transitional Studies.  Following college developed processes and procedures, the position manages purchasing and travel related processes, contracts of various types, tracks budgets, and assists with vendor relations. This includes tracking related processes and keeping organized documentation utilizing the software and online systems implemented by the college, the library, and Transitional Studies.

This is a "front line" position in the William C. Bonaudi Library where assisting patrons by providing library services frequently interrupts other work so a customer first attitude and excellent people skills are required. This position also routinely works with potentially sensitive user and staff related data so strict confidentiality must be maintained.
This position reports to the Director of Library Resources and eLearning and may be assigned work by the Dean of Transitional Studies.

BBCC is a small rural community college located in the sunny, central part of Washington State, and is accredited by the Northwest Commission on Colleges and Universities.  Big Bend Community College serves approximately 4,000 students, with an annualized FTE of approximately 2,000, in a 4,600-square-mile service district including 15 communities in Grant and Adams counties and the Odessa School District in Lincoln County with on-site, online instruction, and interactive classrooms. 
Big Bend Community College strives for excellence in teaching and learning.  We are a student-centered and innovative college that is committed to fostering a community that supports and recognizes the value of diversity; 42% of our student-body is Hispanic.  Recognized as a Leader College by Achieving the Dream, Big Bend is a designated Hispanic Serving Institution (HSI).  Our student body consists of 75% first-generation college students and 71% of our students receive some form of financial assistance.
Our college seeks candidates who have a deep commitment to and understanding of the rewards and challenges of working with students. We particularly welcome those who will be active participants in our small but thriving college community.
Big Bend Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, sex, sexual orientation, gender identity/expression, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, use of a trained guide dog or service animal by a person with a disability, marital status, pregnancy status or families with children, a mother breastfeeding her child, AIDS/HIV or hepatitis C, genetic information, and/or status as a veteran or any other legally protected classification. 
Big Bend provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the American with Disabilities Act and Section 504 of the Federal Rehabilitation Act of 1973. Please direct all inquiries regarding compliance with access, equal opportunity, and/or grievances to the Vice President of Human Resources & Labor/Equal Opportunity Officer/Title IX Coordinator/Section 504 Coordinator, BBCC 7662 Chanute Street NE, Moses Lake, WA  98837; 509-793-2010 or via email at [email protected].
This closes at 12:00 pm on May 28, 2019

Essential Job Duties

Primary essential duties and responsibilities include but will not be limited to the following:

  • Cover the library's service desks as scheduled or as needed. This includes possible evening and weekend hours and assisting with opening and/or closing the library.
  • Provide basic circulation and reference services, create and update ID cards, and assist users with login, printing, and application issues.
  • Serve as the primary contact person for purchasing, billing, tracking, refunds and returns, related to agreement/memberships and acquired or subscription services and resources.
  • Perform work related to staff, vendor, and other contracts including creating requests and tracking them.
  • Assist with developing and managing budgets.
  • Assist with travel related planning, booking, and preparation and management of related documentation.
  • Order and ensure adequate access to office and library oriented equipment and supplies.  This includes working with vendors to repair and maintain printers, copiers, and ID equipment and other related resources and equipment.
  • Assist with the production of reports and completion of surveys.
  • Serve as the primary person working with the college's Business Office – reporting financial transactions, funds related to PaperCut, library fines and fees, ID related fees, etc.
  • Manage scheduling and rental of library rooms and equipment, including signage, requesting technical support and assisting with catering needs.
  • Collect data and necessary documentation and maintain a filing system that is accurate, up-to-date, and provides easily retrievable information in an appropriate format.
  • Serve as the primary person managing the library's phone system; answering and routing calls, and updating messages on the system.
  • Serve as a back-up to the Administrative Assistant 2 for Basic Education for Adults (BEdA) and assist with ensuring the data in the administrative systems in that area (WABERS and CASAS) is accurate and updated and to assist others in their use of those systems.  


  • Maintain professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
  • Ensure no injuries to self or others by following safe work practices and policies.  This includes, but is not limited to:  security and safety, understanding of safety data sheets (SDS), equipment, fire, disaster, safe lifting and body mechanics.
  • Ensure compliance with college policies and procedures and state and federal regulations. 
  • Conduct self in a professional manner and ensures the interaction with team members and other support groups is conducted in a courteous and efficient manner conducive to the college's values.
  • Perform related duties and responsibilities as may be required. 


  • Experience providing services to and working with the public.
  • Proficiency with Microsoft Office Suite, especially Word, Excel, and Outlook.
  • Experience organizing tasks and responsibilities with multiple priorities and deadlines.
  • The ability to effectively communicate with students, staff, visitors, and community partners both verbally and in writing. Experience with proofreading is preferred.
  • Demonstrated competency in the ability to provide service in a multicultural environment.


  • Create and manage a student-friendly environment.
  • Learn and adapt in the midst of new or shifting priorities with a "can-do" solutions-oriented approach to learning and problem solving.
  • Provide services to diverse populations including academic, socioeconomic, age, cultural, disability, and ethnic backgrounds; keeping an open mind to opportunities for all. 
  • Work independently and reliably.  Regular and consistent attendance is expected and required. 
  • Prioritize multiple competing priorities and deadlines as well as frequent interruptions.
  • Work with minimal supervision outside of a formalized, central office setting.
  • Assess researchers' needs.
  • Understand, interpret, and communicate rules, policies, and procedures. 
  • Work effectively in a team environment.

 This is a 40 hour per week position.  The primary work schedule is M-Th 7:30am-4:30pm and 7:30am-2:00pm on Fridays.  The work schedule may include an evening shift of 12:30-9:00pm Mon.-Thursday and/or occasional Saturdays (noon-6pm) to meet the needs of the department.

The nature of library work requires staff to go from sitting to standing and walking frequently during the shift. Standard duties require long periods of sitting or standing at a computer and answering the phone. Basic Reference service, averaging an hour daily, requires sitting at a computer, working with students at public computers, and helping retrieve items from the collections, which may require bending and reaching overhead. Service desk work is also a daily part of this position standing while ID cards or checking out items including laptops, normally lasting no more than an hour. Physical activities may also occasionally include shelving library materials which requires pulling items from a cart and placing them on shelves that may be from floor level to overhead. Shelving activities usually last no more than an hour.


Minimum & Desirable Qualifications

At the time of application, all candidates must posses the following:

  • High school graduate/equivalent and two years of full-time clerical experience OR an equivalent combination of education and relevant work experience.  
  • Experience using Microsoft Office products - Outlook, Word, Excel in a professional setting.
  • Experience performing clerical work in a professional and/or educational setting.
  • Experience working with individuals from diverse academic, socioeconomic, age, cultural, disability, and ethnic backgrounds.


  • Associates degree from a regionally accredited institution.
  • Experience working in a library.
  • Experience using Google productivity applications.
  • Bilingual English/Spanish or Russian/Ukrainian proficiency.


Application Instructions

To qualify for consideration, applicants must meet required qualifications and submit a complete application packet by May 28, 2019 at 12:00 pm.  A complete application packet includes the following:

  1. BBCC Online application.
  2. Cover letter, addressing why you are interested in this position and how your qualifications make you the ideal candidate.*
  3. Comprehensive resume or CV.*
  4. Response(s) to the questions found in the Supplemental Questions Tab above.*  
  5. Unofficial transcripts documenting undergraduate and graduate course work and degrees.  Official transcripts required upon employment.*

NOTE:  All of the above items are required to ensure your consideration for this position.  The items marked with an asterisk are required to be included/uploaded with your online application prior to submission.  The college reserves the right to remove documents, submitted but not requested, by BBCC as part of the application process.  These documents include, but are not limited to statements of teaching philosophy, diversity statement, letters of recommendation, student evaluations, performance evaluations, etc. 
BBCC reserves the right to not fill this position, reject all applicants, reopen the position, or make a direct appointment.  Applications received during this recruitment may be used to fill future vacancies at the College's discretion.
Persons hired will need to provide documentation verifying identity and employment authorization to work in the United States. 
Official transcripts will need to be provided to the college within the first thirty (30) days of employment.
In compliance with state and federal regulations, BBCC is committed to a safe and drug-free campus.  Employees are expected to comply with BBCC's policy prohibiting illegal drug use or activity, including notifications of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety.  The complete policy and procedure are available to view on the policies page of the BBCC website.  Printed copies of the policy and procedure are available by contacting the Human Resources Office at 509-793-2008.
BBCC strives to be a safe and secure campus for our students, employees, and community.  Detailed information regarding campus security, crime statistics for the most recent-three year period, and other information is available on the Campus Safety and Security page of the BBCC website.  If you have questions or would like a printed copy of the materials please contact Campus Safety and Security at 509-793-2286.
This posting does not reflect the entire job description and may be changed and/or modified, at any time, without notice. 

If you have difficulty logging into your account, attaching documents, submitting your application, etc., please contact NEOGOV Customer Service at 1-855-524-5627.


Agency Big Bend Community College Address 7662 Chanute Street, NE

Moses Lake, Washington, 98837 Phone 509-793-2008
509-793-2009 Website




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Job No:
Posted: 5/7/2019
Application Due: 5/28/2019
Work Type: