Executive Director of International Education

Job description

Executive Director of International Education

Job no: 499532
Work type: Staff Full Time
Categories: Other Staff Positions

OFFICIAL JOB TITLE: Executive Director of International

DIVISION: Academic Affairs Education

DEPARTMENT: Office of the Vice Provost





REPORTS TO: Reports to the Vice Provost of Academic Affairs

SUPERVISES: Assoc. Director of ISSC, Asst.. Director of International Programs , clerical staff, interns and student workers.


SUMMARY PURPOSE OF POSITION: The Executive Director position supports the internationalization and enrollment goals of the University by implementing programs and services that supports the international community on campus (international students- in direct admit, non-degree or exchange programs, scholars, honorific appointment positons, and study abroad students) who participate in international education experiences. The incumbent supervises the International Student and Scholar Center (ISSC) and the International Programs Office (IPO). Serves as Principal Designated School Official (PDSO), and Responsible Officer (RO) in charge of the US Dept. of Homeland Security SEVIS (Student and Exchange Visitor Information System), a tracking and monitoring database. Functions at a high level of independence and initiative, serving as a liaison with state, U.S. and foreign government agencies and professional colleagues in the field of international education. Represents the University at scheduled or unscheduled visits by US Immigration and Customs Enforcement (US ICE), US Department of State or any other government official inquiring about the University’s international community. The incumbent initiates changes to University guidelines, process and procedures as it pertains to the international community in order to maintain compliance with US Department of Homeland Security, Department of State and other government agencies. The incumbent oversees programs pertaining to international education, including the University’s Study Abroad provider programs Faculty- Led programs and other international research and/or study exchange programs.

Follows the University’s best practices to build and/or support student academic success and retention, and assist in meeting strategic objectives for persistence and timely graduation of all the student population.

  1. Serves as the Principal Designated School Official (PDSO) for the F-1 SEVIS records and supervises other DSOs for non-immigrant visa and general immigration issues under the jurisdiction of the US Dept. of Home Security.
  2. Serves as the Responsible Officer (RO) for the J-1 SEVIS records and supervising other Alternative Responsible Officers (ARO) for non-immigrant visa and general immigration issues under the jurisdiction of the US Dept. of State and US Dept. of Homeland Security
  3. Responsible for the oversight of the records and mandated time sensitive reports to SEVIS for F-1 students and for J-1 status individuals.
  4. Develops guidelines, process and procedures for the ISSC, the IPO, and the University as it pertains to federal and state government regulations.
  5. Supervises and directs development of the ISSC and the IPO, including mission and vision statements, and process and procedures.
  6. Responsible for the oversight of the student records in Peoplesoft as it pertains to SEVIS compliance issues, study abroad students or other members of the international community.
  7. Supports Deans and Faculty in areas of curriculum, research development and planning support for new and continuing programs with an international component for example faculty led programs. Collaborates with University administrative offices across campus to customize arrangements per needs of each unique partnership.
  8. Collaborates with appropriate University official on all aspects of risk management related to the activities of the ISSC and the IPO.
  9. Attends regional and national professional development meetings as needed in order to stay current with policies and procedures of U.S. and foreign government agencies.
  10. Collaborates with Colleges, University departments, off-campus and overseas organizations on issues, procedures, and regulations relating to the University’s international community.
  • Supervises all aspects of the implementation of orientations, fairs, pre-arrival, pre-departure and re-entry information sessions, employment workshops, and other events related to the needs of the international community, including but not limited to the budget, and program development.
  • Creates a welcoming environment for the international community; focuses on comprehensive concerns such as adjustment and retention of international, study abroad students and exchange visitors, education of faculty and staff. Advocate for the international community to assure productive UMassD experience. Promotes cultural, educational, international and recreational activities and collaborates with campus organizations that provide them.
  • Collaborates with Human Resources, Export Control, Colleges, faculty, staff and other pertinent University offices as it relates to members of the international community. Provide guidance, process and procedures to promote regulatory compliance for the University.
  • Collaborates with Graduate and Undergraduate Admissions offices to support the recruitment of international students and exchange visitors.
  • Supervises the advising of international students, study abroad students, exchange visitors, and faculty on visa application process, immigration, employment and provides referral information as needed.
  • Advises and serves as a referral resource for the international community for crisis intervention, student conduct, personal counseling, health matters, and provides advice as well as on a wide variety of matters.
  • Supervises the development and maintenance of the web pages for the ISSC and the IPO. Oversees the production of publications and other communications for the ISSC and IPO including flyers, handouts, and mailings.
  • Liaison to Student Affairs and in particular regarding incidents including emergencies, that involve members of international community in or outside the US.
  • Other duties as assigned.

    EDUCATION: Master’s Degree related field.

    EXPERIENCE: Significant (over seven years) experience in international student services, with experience using SEVIS and as a PDSO or DSO and RO/ARO. Education Abroad experience

    OTHER: Some evening and weekend work, and travel will be required.


    • Knowledge of U.S. Department of Homeland Security, regulations and policies as it applies to International Students and Scholars
    • Excellent oral, written, and presentational, organizational and interpersonal skills.
    • Significant ability to: provide supervision, take initiative and function independently, make sound judgments, be accountable and work effectively with the University’s international community.
    • Strong inter-cultural communication skills and knowledge of the social and psychological process of adjusting to another culture; an understanding of international cultures, world geography and current events.


    • Experience working in an International Student and Scholar services and Study Abroad. Experenced in international education and cross cultural programming
    • Computer literate. Familiarity with Peoplesoft, and case tracking software such as Sunapsis and Terra Dotta

    Applicants must be authorized for employment in the U.S. on a full time basis. Employment-based visa sponsorship not available.

    To apply please submit a letter of interest, current resume and the contact information for three professional references.

    The deadline for INTERNALS to apply is May 17, 2019.

    The review of applications will begin May 20, 2019 and continue until the position is filled.

    Advertised: 05 May 2019 Eastern Daylight Time
    Applications close:




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    Job No:
    Posted: 5/6/2019
    Application Due: 8/16/2019
    Work Type: