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Business/Tech Supp Analyst 2 - Client Services - F/T - Days at Careers

Job Details



Business/Tech Supp Analyst 2 - Client Services - F/T - Days at Careers

Job Description & Salary Range

UC Title: Business/Tech Supp Analyst 2

Position Number: 10007858

Reports to: Systems Administration Supv 2

Working Title: Business/Tech Supp Analyst 2

Cost Center: Client Services (8546)

Bargaining Unit: None

FLSA: Nonexempt

Job Code: 7359

Date Created: 04/25/2019

Shift: Day Shift

Hours: 40.00

Position Summary:

Incumbent is responsible for access provisioning, including provisioning, de-provisioning, and modifying access. Troubleshoots, tracks, prioritizes, and escalates access related issues. Participates in departmental and/or organizational projects as necessary or assigned.

Salary Range:

Rate Minimum $23.02 Midpoint $30.02 Maximum $37.02

Required Qualifications:

Ability to create detail oriented documentation

Ability to establish and maintain effective working relationships across the HealthSystem

Ability to maintain a work pace appropriate to the workload

Ability to work flexible hours, including evenings, nights , weekends and holidays

Able to adapt to changing environment and manage multiple priorities

Able to write logical and comprehensive procedures and forms for end users

Associates degree, or equivalent combination of education and experience

Excellent written and verbal communication skills in English

Experience with remote support tools

Knowledge of ITSM ticketing system

Knowledge of Information Security standards

Minimum 1 year of IT Support experience (Access Provisioning, Service Desk)

Must demonstrate customer service skills appropriate to the job

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Strong communication and interpersonal skills via phone and email

Strong knowledge of Active Directory, LDAP, and Group Policy

Strong knowledge of Microsoft Exchange & Outlook

Preferred Qualifications:

Certifications or College Courses in the Information Technology area

Experience with ITSM ticket tracking system

Experience working in request fulfillment

IT Audit background

Knowledge of ITIL best practices

Knowledge of University and medical center organizations, policies, procedures and forms

Physical, Mental & Environmental Demands:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.



To apply, visit http://careers.ucirvinehealth.org/jobs/3998352-business-slash-tech-supp-analyst-2-client-services-f-slash-t-days





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Organization

Founded in 1965, UC Irvine combines the strengths of a major research university with the bounty of an incomparable Southern California location. Over five remarkable decades, UCI has become internationally recognized for efforts that are improving lives through research and discovery, fostering excellence in scholarship and teaching, and engaging and enriching the community.UC student center

With more than 33,000 students, 1,200 faculty members and 10,000 staff, UCI is among the fastest-growing campuses in the University of California system. Increasingly a first-choice campus for students, UCI ranks among the top U.S. universities in the number of undergraduate applications and continues to admit freshmen with highly competitive academic profiles. Orange County’s second-largest employer, UCI generates an annual economic impact on the county of $5 billion.

UCI is a center for quality education that honors classic instruction while incorporating the best new scholarship. U.S. News & World Report consistently ranks UCI among the nation’s best universities. Achievements in the sciences, social sciences, social ecology, arts, humanities, medicine and business also have garnered numerous national rankings for UCI’s schools, departments and programs. Three UCI researchers have won Nobel Prizes – most recently Irwin Rose, in chemistry, in 2004.

Interdisciplinary research, a UCI hallmark, is evident in the California Institute for Telecommunications and Information Technology, or Calit2, Newkirk Center for Science and Society, Center for the Study of Democracy, Institute of Transportation Studies, Institute for Genomics and Bioinformatics, and innovative instructional programs in biomedical engineering, international studies, global cultures, arts and technology, and other collaborations.

The university is dedicated to excellence through diversity and to the goal of reflecting equity and inclusion in our faculty, staff and student populations. Faculty and staff diversity affinity groups foster cross-departmental social interaction, professional networking, cultural competencies, recruiting and mentoring.

Committed to the Community

UCI reaches beyond the classroom and laboratory to help solve societal issues and support human development. In the health sciences, UCI is noted for its research on cancer, the neurosciences and the genetic underpinnings of disease. UCI Medical Center, Orange County’s only university hospital and Level I trauma center, has been ranked among the nation’s best hospitals by U.S. News & World Report for 16 consecutive years.

UC Irvine parkA major intellectual and cultural center, UCI engages the community through public activities and events. Speakers on campus, for example, have included Nobel Peace Prize winners His Holiness the XIV Dalai Lama, former Soviet leader Mikhail Gorbachev and Iranian human rights activist Shirin Ebadi, all of whom also received the UCI Citizen Peacebuilding Award for their efforts toward world peace.

The university is also addressing the needs of the community and growing world population in an environmentally sustainable way. From the development of new and reliable processes for electricity and alternative fuels to critical water and waste management solutions, UCI consistently tops the list in Sierra magazine’s “Coolest Schools” report, its annual sustainability ranking of U.S. colleges and universities.  

A hub for innovation and entrepreneurship, the university collaborates with the community on many strategic partnerships such as UCI Applied Innovation , a center which brings campus-based discoveries together with Orange County’s vibrant business sector to support job creation and economic growth. Development also continues on the 185-acre University Research Park adjacent to campus, where R&D companies enjoy collaborative opportunities in medical research, biotechnology, engineering, computer science and business.

UCI is benefiting the community and the world in countless ways through its scholarly, scientific, creative and economic contributions. On its way to becoming a flagship UC campus and one of the nation’s very best universities, UCI has embarked on a strategic plan that will ensure the campus continues to inspire excellence as it fulfills its research, teaching and public service missions in the decades ahead.

Company info
Website
Telephone
949-824-5011
Location
University of California, Irvine
Irvine
CA
92697
US

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