Description

The Training and Application Specialist will be responsible for the training program for the practice management and related systems, insurance and third party billing; including but not limited to curriculum, manuals, schedules, and evaluations. The incumbent is also responsible for serving as a liaison between the user community, Operations Management and the TUP I.T. Department, maintaining accurate data dictionaries, assist in researching application issues, participates in new application installs, perform quality assurance reviews and serves as a help desk representative. Position must develop ongoing rapport and communicate with internal and external contacts to provide highly complex technical information and service; assess and anticipate recurring customer needs, understand, influence and achieve internal project/work goals.

The essential functions of the training and application specialist position are:

    

Conduct effective and efficient training classes using creativity and innovation

Maintain the data dictionaries used by Centricity Business.

Develop and publish bi-monthly newsletter.

Maintain the curricula for training sessions geared to the specific objectives of the Temple Health and adherence to TUP/TPI/TU/TUHS policies and procedures

Maintain documentation to be used in training sessions and/or distribute to all billing and management areas

Collaborate with Management, Department Administrators, Billing Managers and Practice Managers to identify special training needs

Maintain training schedule and distribute training confirmations

Maintain mechanisms to assess the level of success of the training programs for individuals and for meeting the objectives of Temple University Physicians

Provides auditing of new users to ensure system utilization is accurate and consistent with TUP policies and procedures

Assist with system upgrades, revisions, customizations / installation of new applications/modules/functions/activities

Assist with data entry related to the setup of new software program, and revisions to existing programs

Assist in investigating and resolving Help Desk issues as they are identified and determine course of action for resolution

Assist with maintaining master schedules and appointment types

Maintain an open communication line with Vendor’s, Management, TUHS, TU and staff members at all levels

Performs other duties as assigned 

Required Education & Experience:

Bachelor's degree in related field and at least one year of directly related experience. An equivalent combination of education and experience may be considered. 

  

Required Skills & Abilities:

*Demonstrated interpersonal communication skills, including presentation skills

*Proven ability to provide effective technology support to end users

*Ability to manager I/T within classroom and medical billing environments

 Preferred:

* At least two years’ experience in a medical billing environment.

This position requires a background check

Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and. employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

To obtain additional information about Temple University please visit our website at www.temple.edu. 

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety and can be found at: http://www.temple.edu/safety/asfr/

You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.

Primary Location: Pennsylvania-Philadelphia-Temple Administrative Services Building (TASB)-2450 W. Hunting Park Ave
Job: Staff
Schedule: Full-time
Shift: Day Job
Employee Status: Regular