JOB GOAL:

To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:
This position is responsible for direct oversight and management of Counseling Services to include personnel management, operations evaluation, policy formation, logistics, and strategic planning. The Manager also serves as the primary liaison from Counseling Services to the college and surrounding community. As a licensed mental health professional, the Manager provides direct counseling and education services to students, and consultation to students, faculty, and staff. The Manager ensures staff and programs work collaboratively and effectively with other areas of the college.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

• Provide supervision, clinical consultation and leadership for counselors and counseling services.
• Develop, evaluate, and ensure compliance with counseling services policies and standards of practice.
• Provide personal and mental health counseling to students.
• Collaborate as a member of the threat assessment team to evaluate, assess, and respond to campus threats; and collaborate with administrators to assess and support distressed students.
• Serve as a liaison to campus and community stakeholders.
• Make appropriate referrals to campus and community resources.
• Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

• Provide outstanding customer services and serve as a positive representative of the department and the student services division with the goal of improving student learning and success.
• Demonstrate a knowledge of counseling theory and intervention strategies; interviewing and communications techniques; community college philosophy; Kirkwood programs, policies and procedures; community agencies, resources and referral procedures; issues in mental health, substance abuse and conflict resolution.
• Possess a solid working knowledge of college student development, including the needs of diverse learners, and student services in general.
• Communicate effectively through written and oral and electronic means; possess functional knowledge of the Colleague student database, Titanium calendar, Word, Excel, Power Point, and other commonly used computer programs.
• Manage a diverse variety of work duties efficiently, effectively and independently in an environment with regular interruption.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

MINIMUM QUALIFICATIONS:

• Master's degree in mental health counseling or related field plus five years counseling experience.
• At least two years experience supervising counselors in a clinical setting.
• Excellent written and verbal communication skills and strong interpersonal skills.
• A demonstrated ability to work as a member of a diverse team.
• A demonstrated ability to work with clients with diverse needs and backgrounds.

LICENSES, CERTIFICATIONS, OR REGISTRATIONS REQUIRED:

• Must be licensed or eligible for licensure in the state of Iowa as a mental health counselor or clinical social worker.
• Must be eligible to serve as a clinical supervisor for counselors in the state of Iowa.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• Experience writing counseling center policies and procedures is preferred.
• Experience in a higher education setting is preferred.

EEO AA/STATEMENT:

Kirkwood Community College declares and affirms that it values and respects diversity and inclusion in all College-sponsored events, all employment practices, and all educational programs and activities. The College will not tolerate unlawful discrimination or harassment of persons on the basis of race, creed, color, sex, sexual orientation, gender identity, marital status, national origin, age, religion, or disability.

Anyone who has questions or complaints should contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, or by phone to (319) 398-5572, or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison Street, Suite 1475, Chicago, IL 60661-7204, Telephone: (312) 730-1560, Fax: (312) 730-1576, Email: OCR.Chicago@ed.gov.