Technology Support Staff I/Student Support Services

Staff Full-timeWinchester, VAPosted 2 months agoShenandoah UniversityShenandoah UniversityShenandoah University

We are seeking a qualified individual to fill a full-time benefited position in our Institutional Computing Department. This position works with our Help Desk staff to process work orders and answer help desk questions. The individual must possess experience with computer hardware and software troubleshooting which includes a working knowledge of Microsoft applications and Apple hardware and software. Must possess ability to work effectively with a broad range of users with varied levels of familiarity with computers and communicate effectively with faculty, staff and students.

Responsibilities include: Providing technical software and hardware support for SU supported technology. Managing work order requests and classroom technology. Researching technical solutions for university supported hardware and software. Staying current with technology changes. Develop and oversee the student IT workforce.

Qualifications: College degree preferred. Must have at least 2 years of experience win IT support related roles. Working knowledge of macOS, iOS and Windows operating systems and their various application packages. Familiarity with Google Apps for Education, Microsoft Office 365, and Jamf Pro is a plus. Selected candidate must be able to meet the physical requirements essential for the job functions to include ability to lift up to 25 pounds and physical dexterity to perform equipment installation and repairs.

Complete applications will include a cover letter, resume, and contact information for three professional references. You must submit all the requested documents in order to receive full consideration. Note:A pre-employment drug screen and criminal background check will be required as a condition of employment. This position requires driving for the University as part of the job, a satisfactory driving record will be required as well.

Click HERE to apply for this position. At the resulting page, click on the “Technology Support Staff I/Student Support Services” job title written in blue under the heading “Latest Job Listings” on the left side of that screen; then click one of the “Resume/CV” button choices in the “Apply” box at the bottom of the posting to input your information. If this is the first time you will have applied to a Shenandoah University position using this automated process, please choose the “New” option. Please be prepared to upload the previously mentioned documents as you go through the process.

Shenandoah University prohibits discrimination against and harassment of any employee or any applicant for employment because of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, pregnancy, childbirth or related medical conditions, marital status, veteran status or any other characteristic protected under applicable federal or state law.

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