Technology Support Specialist
Technology Support Specialist
As a living, learning and working community, Susquehanna University affirms its commitment to being an engaged, culturally inclusive campus. As we seek to embody the rich diversity of the human community, we commit ourselves to the full participation of persons who represent the breadth of human difference. The university encourages candidates from historically underrepresented groups to apply. Susquehanna University is an Equal Opportunity Employer.
Susquehanna University is a national liberal arts college committed to excellence in educating students for productive, creative and reflective lives of achievement, leadership and service in a diverse, dynamic and interdependent world. Its more than 2,200 undergraduates come from 35 states and 22 countries, and all students study away through Susquehanna's unique Global Opportunities program. Susquehanna University's 325 acre campus, noted for its beauty, is located in Selinsgrove, Pennsylvania, 50 miles north of Harrisburg in the scenic Susquehanna River Valley, about a three hour drive from Philadelphia, Washington, D.C., and New York City. For more information, please visit https://www.susqu.edu.
The Technology Support Specialist reports to the Manager of Client Support Systems, within the Office of Information Technology. With a shared responsibility for the technical, daily support of all client end technology; the training and supervision of student techs; and the development and maintenance of corresponding technical documentation, the Technology Support Specialist will help to ensure a positive user experience with IT devices and services. Collaboration with other members of the Office of Information Technology is a critical component to campus community service delivery.
Knowledge, Skills and Abilities
Strong technical aptitude for client end technology with the desire to learn emerging technologies; Strong customer service skills, ability to communicate effectively, both orally and in writing; Ability to work effectively with a wide range of constituencies in a diverse community; Knowledge of technical writing and documentation; Ability to train and mentor student staff; Exhibits a strong IT security posture and strict adherence to privacy and confidentiality
Associates degree required
One year of experience in a technology-related, direct customer service role required
Position requires the ability to stand or sit for extended periods of time. Position requires the ability to move about the campus. Position requires the ability to talk and to hear instruction. Position requires occasional manual dexterity and the ability to use fingers, hands, and arms to feel, handle, and reach. Position requires occasional stooping, crouching, and bending. Position requires the ability to occasionally lift up to 50 pounds. Working conditions are both indoor and outdoor.
Bachelor's degree in Information Technology computing systems emphasis preferred.
Experience in a higher education, liberal arts campus setting preferred.
For full application instructions and position description, visit: https://jobs.susqu.edu
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