Service Desk Specialist, School of Business
- Employer
- Wake Forest University
- Location
- Winston Salem, NC
View more
- Administrative Jobs
- Institutional & Business Affairs, Business & Financial Management
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Job location: Winston Salem, NC
Employment Type: Full-time
Posted data: 2019-04-24
Req: R0001586
Please note:
- Additional documentation must be added at the bottom of the third screen under the "My Experience."
- Internal candidates must apply via the internal career portal. Do not proceed with your application from this website.
- DO NOT complete the application without the required attachments as you will be unable to edit your application.
Department: School of Business
Reports to: Sr. Associate Director, Integrative Student Services Center of Excellence
Summary: As an exemplary welcoming face for the School of Business, provides outstanding service and information by receiving visitors at the Student Engagement Suite service desk and autonomously resolving or appropriately directing any request in a timely, reliable, and empathetic manner. This role also plays a pivotal role in maintaining order within the Student Engagement Suite while also providing support for the ISS Center of Excellence.Job Description
Essential Functions:
- Serves as first point of contact for all visitors to the Student Engagement Suite. Actively welcomes and engages all visitors (current students, faculty, staff, prospective students, and any others) to identify and address their needs. Includes in-person, phone, email, and other forms of contact.
- Actively works in partnership with hiring managers to ensure that new suite members have a proper orientation to working in the student engagement suite.
- Coordinates day to day operations of the suite, including mail distribution, managing shared spaces & supplies, and coordinating SES-level room management/reservation systems.
- Assists with maintaining cleanliness and order in the suite and breakroom, as well as creating opportunities for community and morale building.
- Helps students and other guests to appropriately complete forms and applications, as well as utilize computerized information systems, consulting the appropriate documentation or resource persons to obtain and provide accurate information.
- Distributes documents, packages, and other items on behalf of staff members in the suite, as well as Enrollment Management welcome materials and interview day items during prospective student visits.
- Demonstrates knowledge of, and proactively connects School of Business students with on-campus resources and offices as needed.
- Provides general administrative support to the Integrative Student Services Center of Excellence.
- Identifies opportunities for new efficiencies, and collaborates with staff colleagues to support an excellent student experience in School of Business degree programs.
- Supports the ISS center of excellence with basic logistical needs and errands for various student programming events.
- Assists in fostering a collegial work environment within the Student Engagement Suite by maintain a monthly newsletter and creating social opportunities for staff to connect.
- Performs other duties as assigned.
Minimum Qualifications: High School education or equivalent. A minimum of three to five years administrative, office, or related experience. Associate Degree preferred.
Knowledge, Skills, Abilities:
- Proficient in computer software skills e.g. word processing & spreadsheets. Able to learn and utilize appropriate software packages. Easily negotiates Internet and online resources.
- High level of professionalism. Knowledge of general office practices and procedures.
- Strong interpersonal and communication skills (oral and written), including ability to effectively work in diverse and inclusive communities.
- Ability to recognize and address detailed needs of units and own responsibility.
- Ability to analyze and interpret data, engaging in formal and informal problem-solving.
- Understands and follows policies and procedures.
Organization
Wake Forest University, formed in 1834, has experienced decades of growth and innovation. WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs. The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty. It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount.
Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust.
The University is comprised of: the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus. Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1. Wake Forest employs approximately 2,772 full and part-time faculty and staff.
Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC). Since its founding, the university has adopted the motto “pro humanitate,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive initiative.
Winston-Salem, NC
Wake Forest is located in Winston-Salem, NC, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina. Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene.
Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family. Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town (www.visitwinstonsalem.com).
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