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(AFSCME) Communication Dispatcher II

Employer
Holyoke Community College
Location
Holyoke, MA

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Administrative Jobs
Institutional & Business Affairs, Communications & Marketing
Employment Type
Full Time
Institution Type
Community College

Job Details

Category:: Other
Department:: Campus Police Dept. / Admin. & Finance
Locations:: Holyoke, MA
Posted:: Apr 22, 2019
Closes:: May 6, 2019 - 11:59 PM EDT
Type:: Full-time
Ref. No.:: 19061

About Holyoke Community College:


Holyoke Community College: the opportunities you want; the future you're looking for.

For over 65 years, Holyoke Community College has been a gateway to quality education and career advancement. Seeking to realize their dreams and aspirations, more than 100,000 students have come through the open doors of the College. HCC offers over 100 different academic options.

The Commonwealth's oldest community college, Holyoke Community College serves more than 10,000 students annually in credit and noncredit programs and courses. The college has the highest transfer rate of any community college statewide, holding articulation agreements with more than 27 colleges and universities. Recognized for its Honors Program, distance learning curriculum, learning communities, and service to students, HCC also offers business development opportunities through the Kittredge Center for Business and Workforce Development.



Job Description:


GENERAL SUMMARY: Incumbents of this position will be supervising and training 1-5 dispatchers as well as transmitting messages using a radio communications system; monitor various radio frequencies; operate radio transmitting and receiving equipment; maintain records and logs of messages; search files to obtain information; coordinate radio communications; and perform related work as required.


DUTIES:


  1. Supervises 1-5 dispatchers
  2. Dispatches police officers to locations requiring police services.
  3. Transmits and monitors messages from radio communications equipment in accordance with established procedures from the department.
  4. Answers telephone calls and provides routine information concerning department services according to established procedures.
  5. Maintains police records as incident reports, arrest reports, and accident reports, also updates and maintains the daily police log and Clery Act informational log.
  6. Operates emergency communication systems including RAVE and ALERTUS, relays messages and instructions to mobile or landline telephones, to computer emails, may operate public address systems where available.
  7. Checks operating condition of office equipment and reports malfunctions to the proper authority.
  8. Files material such as correspondence, reports, applications, etc. in accordance with a prescribed classification system.
  9. Prepares standardized forms such as receipts, etc. according to detailed procedures.
  10. Receives and distributes incoming mail, memoranda, packages, etc. to appropriate individuals within the assigned unit.
  11. Locates and withdraws information from records by using electronic data display terminals, searching hard copy files, etc. in order to respond to inquiries or requests by department members, and others with authorization who have a need to know.
  12. Operates standard office machines and equipment requiring brief orientation for use such as photocopiers, scanners, fax machines, and other copying machines, file retrieval equipment, central console telephone systems, viewers or processors, calculators, public address systems, paging devices, 2-way radios, binders, hand collators, perforators, folders, shredders, or similar equipment.
  13. Reviews forms, lists, documents, correspondence and/or applications for accuracy and completeness.
  14. Makes copies of department forms and ensures that adequate stock is maintained.
  15. Ensures that commonly used office supplies are ordered and maintained at adequate levels.
  16. Assists the Chief of Police with projects, proposals, and official responses by preparing documentation, various clerical duties and assignments.
  17. Observes, through a closed circuit television system of HCC property for signs of disturbances, criminal activity, and hazards.
  18. Monitors the fire alarm system for activation and trouble notices and takes appropriate action.
  19. Operates DCJIS equipment to receive and transmit messages, and performs requests for criminal justice information.
  20. Perform typing functions in which speed is not essential, such as typing forms, routine correspondence, envelopes, labels, index cards, etc.


Requirements:


REQUIRED QUALIFICATIONS: Two to three years office and/or dispatching experience; Knowledge of the laws, rules, regulations, policies, procedures, guidelines, etc. governing assigned unit activities; Knowledge of the proper telephone procedures for making and receiving agency calls; Skill in operating DCJIS equipment; Skill in operating emergency notification systems, access control systems, CCTV equipment and public address systems; Knowledge of the methods of operating radio communication equipment; Knowledge of clerical office practices and procedures including office record keeping, office correspondence, and the types of office equipment and supplies and business letter preparation; Excellent computer skills; Experience in Microsoft Suite; Proficiency in oral, written communication; Excellent interpersonal skills; Demonstrated ability to maintain confidentiality and exercise sound judgment; Ability to work effectively with a diverse faculty, staff and student body.


PREFERRED QUALIFICATIONS: Associates degree; APCO certification and experience training and ongoing recertification under this program.


EQUIVALENCY STATEMENT: Applicants who do not meet the minimum requirements are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.


COMPENSATION: Bi-Weekly salary: $1,532; Grade 13. (Candidates might qualify for placement above entry level salary if they are currently employed in the state system and transfer without a break in service, subject to verification by the Dean of Human Resources), plus a comprehensive State benefits package.


HOURS: 40 hours per week


FUNDING SOURCE: State


SHIFT AVAILABLE: To be determined; may be required to work varied shifts, weekends, holidays or nights and may be subject to a standby (on call) work status.



Additional Information:


Holyoke Community College is committed to excellence and opportunity through diversity in education and employment. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, sexual orientation, age, disability, genetic information, maternity leave, and national origin, in its education programs or employment.


- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
- Pre-Employment Background check, including Criminal History will be conducted for all positions.



Application Instructions:


Applicants interested in applying MUST submit the following documents via online:


  • Resume/CV
  • Letter of Interest (Cover Letter). When preparing your cover letter, please refer to the minimum and preferred qualifications as pertaining to this position and, if applicable, include an equivalency statement.
  • List of references with names, addresses, & telephone numbers of three professional references

DEADLINE: Screening will begin with applications received by May 6, 2019. Additional applications may be considered.


Returning applicants - Login to your Holyoke Employment Account to check completed application.


Organization

Working at Holyoke Community College

Since its founding in 1946, Holyoke Community College has focused on inspiring futures through education and training, access, and engagement. The goal is simple-exceptional preparation for personal and professional success through education for all learners.

HCC's highly-qualified, committed faculty and staff engage learners through innovative, relevant instruction and comprehensive student support services, ensuring that our students are well prepared for their next step in life-whether to transfer to a four-year institution, to advance in a career, to build skills, or simply to enhance their quality of life.

HCC faculty and staff support students in discovering their academic abilities and career aptitudes for the future they choose. We think they'll find that HCC provides the best start for attaining their goals, for one of the best dollar values in education today.

Enrollment

Located in Western Massachusetts' scenic Pioneer Valley, HCC draws students from more than 70 cities and towns throughout the region and from beyond. As a gateway to quality, accessible education and career advancement, more than 100,000 students have come through the doors seeking to realize their dreams and aspirations. HCC boasts the largest enrollment and awards the highest number of associate degrees and certificates among Western Massachusetts community colleges. At the college's 65th commencement in May 2012,a total of 1,000 students received approximately 1,026 associate degrees and certificates. Graduates ranged in age from 18-80, and came from 70 Massachusetts towns, as well as Connecticut, New Hampshire, Vermont, and from as far away as Florida, Michigan, Missouri and South Carolina. Our international grads included citizens of Israel, Malawi, Peru and South Korea.

Programs

HCC offers more than 100 associate degree and certificate options, as well as adult basic education/GED programs, education and training for business and industry, and noncredit community service personal and professional enrichment courses. To accommodate students' busy lives, HCC offers day, twilight, evening, weekend, and online classes. Academic programs, in a variety of disciplines, are designed for immediate career entry or for transfer to four-year institutions. Plus, for those seeking additional intellectual challenge in their coursework, HCC is known for its exceptional learning communities (team-taught interdisciplinary courses organized around a common theme) and its Commonwealth Honors program, among other programs and services.

Transfer

HCC has the highest transfer rate of any community college statewide, holding articulation agreements with more than 27 colleges and universities. Many students attend HCC with the intention of transferring to a four-year college or university. And many do so after graduating-often with generous and even full scholarships-to public and private four-year colleges and universities across the country. Locally, HCC is the largest feeder institution for Westfield State College and UMASS Amherst.

Immediate career entry

HCC offers short-term certificates and training for students whose goal is immediate career entry. HCC's Career Center provides additional assistance in helping students obtain employment in the region's many workplaces.

A vibrant community resource

Throughout the year, HCC is home to numerous recreational and cultural activities and events that are open to the community. View an art exhibit at the Taber Art Gallery, catch a live performance at the Leslie Phillips Theater, enjoy the college's annual Jazz Festival, or come watch one of HCC's competitive varsity athletic games. HCC has the largest disc golf course in Western Massachusetts, and it's free and open to the public.

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