INFORMATION TECHNOLOGY SUPPORT SPECIALIST II

Job description



INFORMATION TECHNOLOGY SUPPORT SPECIALIST II

San Jose/Evergreen Community College District

Closing Date: 4/28/2019

Campus Location: Evergreen Valley College

Position Description:
POSITION SUMMARY

The Information Technology Support Specialist II reports to the Campus Technology Support Services (CTSS) Supervisor at Evergreen Valley College. The work schedule is 12 months per year; 40 hours per week; Monday - Friday, 8:00 a.m. - 5:00 p.m.

This position is represented by CSEA (California School Employees Association), Chapter 363.

POSITION PURPOSE

Under the direction of an assigned supervisor, the Information Technology Support Specialist II leads and performs advanced, skilled and technical duties related to district-owned computers, software, printers, network connectivity troubleshooting, servers, network applications, cloud resources and audio-visual equipment using best practices. Responsibilities also include the installation, maintenance and repair of computer endpoints, peripheral equipment, audio-visual and video equipment; and supporting the accessibility requirements of Section 508. This position provides limited system administration and data integration/backup for college/district resources, provides technical support to users on or off campus, and may serve as a support liaison between the College and the District ITSS team.

DUTIES AND RESPONSIBILITIES

1. Service as a technical expert for installation, servicing, troubleshooting and repair of a variety of district-owned equipment such as desktop and laptop computers, mobile computing devices, peripherals, and other related equipment.

2. Serve as a technical expert for the installation, servicing, troubleshooting, and repair of networking hardware and software in supporting academic programs.

3. Install, maintain, and support a variety of software for employee workstations and computer labs across campus including large-scale deployments and management of software and licenses.

4. Provide limited system administration and data integration/backup support for college/district resources, including building and maintaining secure servers (physical/virtual) according to established standards.

5. Support cloud computing efforts to enhance access to student learning outcomes (i.e., Cloud storage, Webmail, Learning Management Systems, Web-based software).

6. Troubleshoot and support printing, copying, and scanning related issues for multi-function printers, scanners, and copiers for assigned sites.

7. Install, service and perform complex troubleshooting and repair on a variety of district-owned advanced digital audio/visual equipment such as digital projectors, cameras, video player, and various digital and analog audio devices.

8. Install, connect and configure network devices (wireless and wired), workstations cables, switches, and other network equipment; provide technical support and analyze connectivity issues.

9. Align, adjust and calibrate equipment according to specifications; calibrate testing instruments.

10. Assist in the design of computer and AV system and recommend improvements and enhancements; modify existing equipment to improve performance and reliability.

11. Provide assistance, information and technical expertise to faculty and staff regarding the safe and proper operation and maintenance of assigned equipment; refer to the Acceptable Use Policy and Section 508 requirements to providing technical support for events and meetings including video conferencing.

12. Provide support for escalated Help Desk requests; work with Help Desk team to provide support to students, faculty and staff.

13. Communicate with vendors and manufacturers regarding parts, pricing, purchases and product information; order parts, supplies and equipment in support of assigned functions; research and recommend products and tools needed to support operations and facilitate repairs.

14. Provide input into the budget preparation process; research the cost, technical specifications and comparability of district-owned computing and AV equipment, peripherals and systems.

15. Prepare and maintain a variety of records related to equipment maintenance and repair, inventory control, service manuals and wiring diagrams, software and licensing agreements.

16. Transport, set up and test a variety of audio, video and telecommunication and computer equipment including televisions, cameras, monitors, recording devices, microphones, audio and video switches; balance and adjust video equipment; troubleshoot problems on-site.

17. Perform other related duties related to the position as assigned.

KNOWLEDGE, SKILLS AND ABILITIES


Knowledge of:

1. Network trouble shooting best practices and understanding of the seven layers of the OSI model.

2. Industry standard network cabling (i.e. Cat5, Cat6, T568A/B)

3. Network troubleshooting best practices and understanding of the seven layers of the OSI model.

4. Industry standard network cabling (i.e. Cat5, Cat6, T568A/B)

5. Computer operating systems, Systems Management Software, Office Productivity Software, Instructional application software.

6. Computer repair and troubleshooting best practices.

7. Section 508 requirements for accessibility standards for employees, students and public information.

8. Cloud computing applications.

9. Mobile computing and WIFI/Wireless application and usage.

10. Multi-function printing systems and related applications.

11. Audio-visual equipment and components related to classroom instructional use and events and conference rooms.

12. Applicable safety rules and regulations.

13. Principles of providing work direction and guidance to others.

Skills and Ability to:

1. Configure and troubleshoot network devices with knowledge of TCPIP and network topology.

2. Inspect, troubleshoot and repair computing equipment as well as audio-visual equipment.

3. Install, maintain and configure complex software environments.

4. Communicate effectively with staff, faculty, and students at all levels of authority and knowledge and diverse backgrounds and abilities.

5. Research, collect and report data.

6. Documenting all activities and with accurate detail.

7. Operate and use various manual and power tools in a safe and correct manner.

8. Analyze situations accurately and adopt an effective course of action.

9. Train, guide Information Technology Support Specialists.

10. Stay current in field by continually expanding knowledge of software programs and networking systems on a variety of operating systems.

11. Effectively communicate and interact with persons of diverse backgrounds and abilities.

12. Establish and maintain cooperative and effective working relationships with others.

Required Qualifications:
EDUCATION AND EXPERIENCE

1. Associate’s degree from a two-year or technical school.

2. Three years of experience in computing (hardware and software), networking, and digital/analog audio-visual equipment repair.

Desired Qualifications:
1. Bilingual abilities, desirable.



District’s Diversity Requirements
  • Demonstrated sensitivity, knowledge and understanding of the diverse academic, socioeconomic, gender identity, sexual orientation, cultural, disability, and ethnic background of groups historically underrepresented, and groups who may have experienced discrimination.
  • Success integrating diversity as appropriate into the major duties outlined in the job description and in the duties listed in the District’s hiring policy; or demonstrated equivalent transferable skills to do so.

    Salary Range:
    $78,569 - $95,880 Annual Salary (Range 122: Classified Salary Schedule Fiscal Year 2017-2018). Starting placement is generally at Step 1.

    Benefits:
    Excellent fringe benefit package includes a pension, medical, dental, vision, EAP (employee assistance plan) and life insurance for employee and eligible dependents, and income protection. Voluntary plans include supplemental life insurance, Flexible Spending Accounts, 403b and 457 Deferred Compensation Accounts. Classified employees also receive vacation, 12 sick leave days and 18 paid holidays.

    To be considered for this position please visit our web site and apply on line at the following link: https://sjeccd.peopleadmin.com/

    About San Jose/Evergreen Community College District
    The District is represented by dedicated and talented employees who are passionate about providing our student population with the best educational experience possible. The District recognizes that cultural diversity in the academic environment promotes academic excellence; fosters cultural, racial and human understanding; provides positive roles models for all students, and creates an inclusive and supportive educational and work environment for its employees, students, and the community it serves.

    As of fall 2017, with enrollment of approximately 18,500 per semester, and an extremely diverse student population (Hispanic/Latino 44%, Black/African-American 4%, Asian/Pacific Islander 32%, American Indian/Native American 0.5%, White/Caucasian 11%) attaining educational goals reflecting 45% - AA Degree and Transfer to a 4-Year College/ University, the District’s emphasis on student success makes it a recognized educational leader in the State.

    The District encourages a diverse pool of applicants to serve as colleagues to an existing diverse group of managers, supervisors and confidential staff consisting of 29 % Hispanic/Latino, 13% Asian/Pacific Islander, 7% Black/African American, 23% White/Caucasian, and as well as encouraging applications from all qualified, outstanding applicants.





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    Posted: 4/22/2019
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