Project Coordinator - DISCOVERe (Information Technology Consultant - Career)

Employer
California State University, Fresno
Location
Fresno

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Administrative Jobs
Student Affairs, Career Services
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job Title: Project Coordinator - DISCOVERe (Information Technology Consultant - Career)
Job ID: 13715
Full/ Part Time: Full-Time
Job Code: 0420
Department: DiscoverE


To view full job description including minimum qualifications and to apply online: http://jobs.csufresno.edu/

Salary:
Anticipated Hiring Salary Range: $4,372 - $4,600 per month
Note: This is a full-time, probationary, exempt position.

Organizational Description:
Technology Services provides administrative information services, core services, and desktop support to the Fresno State community.Our department consists of a well trained team of individuals dedicated to providing effective technology and quality services and support that are integrated into the daily activities of the entire campus

Overview:
Working independently under the general supervision of the Director of DISCOVERe in Technology Services, the DISCOVERe Project Coordinator is a member of a work group supporting the DISCOVERe Mobile Technology Program for California State University, Fresno. This position will serve as the project coordinator for the DISCOVERe Mobile Technology Program that launched in Fall of 2014. DISCOVERe is an innovative mobile technology program that incorporates technology into the classroom experience to enhance the academic environment and to build skills such as digital literacy and group collaboration. Responsibilities include but not limited to monitoring ongoing divisional communication, meetings and events. The incumbent will interface and effectively communicate with a diverse group of people; provide advisory service; and serve as custodian of all resource information/files for unit activities; and maintaining an open and effective work environment and rapport as a key information resource. This position may be assigned a variety of other tasks including requirement's analysis, documentation and quality assurance testing.

Position Summary:
Major Duties of the job include:

  • Provide general consultation, respond to service requests and incidents and provide first contact resolution as it pertains to DISCOVERe
  • Facilitate the escalation of service requests, incidents and problems reported as part of DISCOVERe program.
  • Project coordination: assist in implementation of various aspects of the DISCOVERe project; coordinate and provide assistance to a broad-based group of campus constituents; ensure timelines are followed and serve as a project resource
  • Provide faculty support and project coordination including participation in DISCOVERe subcommittees
  • Collaborate and work closely with the faculty cohort including faculty leaders of the DISCOVERe Learning Communities and Director of DISCOVERe
  • Ensure timelines and milestones are met in order to meet the launch dates for each semester
  • Provide information technology guidance and recommendations as directed by the Director of DISCOVERe
  • Coordinate technology and support requirements with the DISCOVERe Hub Manager and the Kennel Bookstore staff
  • Support communications and working relationships with external vendors and various campus departments that also provide support to the DISCOVERe program
  • Provide assistance in planning of events and activities
  • Develops communication and marketing materials for faculty and students regarding DISCOVERe's services and initiatives
  • Maintain DISCOVERe's communications (such as newsletters), distribute in a timely manner, and ensure integrity and accuracy of content
  • Oversees day-to-day operations and leads work direction to student assistants
  • Prepares monthly program reports
  • Leads and facilitates subcommittee meetings
  • Other duties as assigned

    Secondary Duties of the job include:
  • Coordinate and provide assistance for workshops, trainings, events, institute's, activities, and communications
  • Maintain DISCOVERe website
  • Schedule meetings and maintain calendar to prevent scheduling conflicts
  • Interacts with faculty, students, staff and the community
  • Maintains multiple large mailings lists
  • Demonstrates strong ability to use technology in order to streamline office processes and improve effectiveness
  • Demonstrates the ability to establish and maintain effective working relationships within and outside the work group and serves as a liaison for the organizational unit
  • Maintains a high level of accuracy and high attention to detail
  • Other duties as assigned

    Knowledge, Skills, and Abilities:
  • Thorough knowledge of office systems, and ability to use a broad range of technology, systems and software packages
  • Fluency in using standard office software packages
  • Knowledge of related instructional systems, current mobile apps, software, and digital tools that enhance the student learning experience
  • Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation
  • Working knowledge of common software application packages, equipment platforms, reference database systems and sources and training methods
  • Basic understanding of networks, data communication, and multimedia systems
  • Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions
  • Excellent writing and communications skills, including the ability to effectively communicate with both technical and non-technical audiences, including the translation between the two
  • Attention to detail and consistently accurate and thorough
  • Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas and instructions
  • Comprehensive and detailed knowledge of higher education university infrastructure, policies, and procedures
  • Excellent computer skills, especially with Excel and PeopleSoft, and scheduling
  • Ability to:
    o Independently handle multiple work unit priorities and projects while meeting deadlines
    o Successfully work in a fast-paced environment
    o Apply independently a wide variety of complex policies and procedures, including ability to approach common and unique problems using reasoning and judgment in developing practical, thorough and creative solutions
    o Handle effectively a broad range of interpersonal contacts, including those at a higher level and those sensitive in nature
    o Interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist
    o Compose clear and concise correspondence and documents in draft and final form demonstrating thorough mastery of English grammar, punctuation, spelling and professional business writing, including excellent proofreading and editing skills
    o Establish and maintain cooperative working relationships with co-workers, students, faculty, administrators, and the general public
  • A history of regular attendance and positive performance evaluations

    Education and Experience:
  • Equivalent to a Bachelor's degree in computer science, information systems, or related field, or similar coursework in applicable fields of study
  • Three years of progressively responsible experience coordinating projects and/or providing consultative support, recommendations and/or training

    Specialized Skills:
  • Experience with Application Engine and PeopleCode programming

    Preferred Skills:
  • Demonstrated ability to independently research and organize data; compile and edit complex written documents;
  • Possess strong analytical, critical-thinking, and problem-solving skills





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  • Organization

    California State University, Fresno is the intellectual heart of Central California, providing high quality undergraduate and graduate education.

    Founded in 1911, Fresno State has evolved into a nationally acclaimed university with an impressive faculty who are educating future leaders and advancing world-class research.

    Academic excellence is central to the mission of California State University, Fresno. Fresno State offers upwards of 60 undergraduate degrees, approximately 40 masters' degrees, and a handful of doctoral programs through 50-plus departments organized into eight academic schools and colleges.

     

    The university employs a diverse faculty and staff who bring to the campus a wide range of ideas and customs reflecting our ever-changing world.

    The university also attracts millions of dollars to fund critical research on topics ranging from air pollution to water conservation.

     

    Fresno State contributes more than $800 million to the economy of our region. This impact sustains 15,300 jobs in the region, and generates more than $44 million per year in tax revenue.

     

    Fresno State will power the economy and culture of 21st century Central California - the region known as the New California.

     

    Community

     

    As the sixth-largest city in the Golden State, Fresno is nestled in California's Central Valley which boasts a population of just over 1 million. The surrounding San Joaquin Valley is one of the richest agricultural areas in the world.

     

    The majestic Sierra Nevada mountains create an ethereal backdrop for Fresno State's 388-acre academic campus and 1,000-acre University Farm.

     

    Little more than an hour from campus are Yosemite, Sequoia and Kings Canyon National parks. These natural wonders offer year-round outdoor fun with many clear mountain lakes for boating and fishing. Fresno is a comfortable drive from San Francisco, Los Angeles, Lake Tahoe and the Pacific Coast.

     

    With a deep connection to the land, there is little wonder that Fresno State is on the cutting edge of environmental awareness and sustainability. Parking shelters topped with photovoltaic solar panels generate about 20 percent of the university's base demand. Going 'green' is a priority at Fresno State. The campus farm gives students hands-on training in agriculture, from livestock to vineyards. Fresno State is the first university to establish a commercial winery on campus and the wines have won prestigious awards worldwide.

     

    Campus

     

    The beauty of the Fresno State campus is enhanced by more than 4,000 trees in over 100 varieties. In 1978, the campus was named an arboretum.

     

    The jewel of the campus is the beautiful $105 million state-of-the-art Henry Madden Library, the largest library in the California State University system and the biggest academic library between Los Angeles and the Bay Area.

     

    The Smittcamp Family Honors College is one of the most comprehensive academic honors program at any university in California and draws the best and the brightest students.

    Fresno State boasts some of the best sports programs in the California State University system.

     

    California State University, Fresno is a campus rich in cultural and intellectual diversity where great ideas and unlimited imagination are encouraged. We are looking for creative, inquisitive and dedicated people to carry our traditions forward to new generations of students.

     

    Careers

     

    Careers at Fresno State provide the opportunity to work along side some of the best minds in the country. We offer exceptional possibilities for those with the curiosity, intelligence and drive to succeed. More than 2,500 jobs in over 80 different career fields are represented on campus.

     

    Consider becoming part of a community whose members work together to create knowledge, connect to the world, and further their sense of identity and direction. An environment that inspires discovery and encourages collaboration. Consider California State University, Fresno.

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