Director of Advising

Hampton, Virginia
Apr 22, 2019
Position Type
Institution Type
Community College

Administrative and Professional Faculty

Director of Advising

Role Title: Faculty - Administrative

Hiring Range: Minimum starting salary $67,932 - Commensurate with qualifications and experience.

Job Type: Full-Time (Salaried)


Job purpose

The Director of Advising oversees all areas of academic advising at the college and is a senior leader in the Student Affairs division of the College. Advising is an essential service at Thomas Nelson and this position is critical to the overall mission of the institution. The Director is responsible for designing, leading, training, and assessing programs and services that support student learning, as well as those that enhance the retention and persistence of students as they progress successfully towards graduation. The Director ensures students receive advising and other services necessary to achieve their educational goals, works with students to remove barriers to their success, and provides support in a manner easily accessible to all.

Duties and responsibilities

  • Plans and organizes Academic Advising ensuring the unit is providing high-quality support services.
  1. Assists with creating and supporting the strategic direction of the department, executing on improvement plans, and supporting cross-departmental goals.
  2. Develops and implements an advising model that links intentional curricular choices to student goal attainment.
  3. Oversees and implements technology platforms, such as Navigate, used in advising.
  4. Participates on campus and college committees, as required.
  5. Identifies opportunities to create, improve, and implement innovative services that support student success and retention goals.
  6. Develops and implements Student Advising policies and procedures, ensuring college policy is adhered to by department staff.
  • Directs, plans, organizes, and provides leadership to the day to day operations of Academic Advising.
  1. Provides leadership, vision, and direction for campus-wide academic success programs and initiatives, promoting a culture of undergraduate persistence and achievement.
  2. Fosters positive energy and positive morale for the staff.
  3. Supervises and develops professional and administrative staff.
  4. Manages daily operations of the Advising Centers and staff, which involves recruiting, hiring, training, supervising and evaluating peer advisors.
  5. Works out of multiple offices where staff are located – requiring travel between work sites and active participation and supervision of multiple project areas.
  6. Develops and manages unit budgets.
  • Leads efforts to increase retention and strengthen academic support services.
  1. Develops and implements a comprehensive strategic plan for academic support and intervention programs.
  2. Advises and counsels students regarding educational issues such as course and program selection, class scheduling, college adjustment, study habits, and career planning. This includes understanding the academic requirements of the various majors in all the fields of study.
  • Provides leadership and guidance for the development and delivery of programs and services designed to enhance the academic success of students from orientation through graduation.
  1. Oversees and implements of the College Quality Enhancement Plan and leadership of the QEP implementation committee.
  2. Supervises academic support and intervention programs including Peer Advising and other academic support programming.
  3. Consults with faculty, administrators, and campus partners regarding academic advising and academic support issues.

Minimum Qualifications

  • Master’s Degree in Counseling, Student Personnel Services, Higher Education or a related field.
  • Progressive professional work experience providing counseling and academic advising, transfer, and/or career services at a post-secondary institution.
  • Proven leadership and management experience in a complex organization (e.g. leading campus-wide committees, strategic planning, and implementation of effectiveness initiatives).
  • Specialized knowledge of:
  1. Current best practices in academic advising and understanding of student development theory
  2. State and federal advising regulations and record-keeping requirements
  3. Supervision and leadership practices - training methodologies, effective communication techniques, and personnel management
  4. Budget management and administration knowledge
  • Skills
  1. Excellent oral and written communication skills
  2. Demonstrated leadership skills in directing and motivating teams
  3. Excellent public speaking and presentation skills
  4. Skilled in delivering exceptional customer service
  5. Highly intuitive and demonstrated expertise in organizational and time management
  6. Proficient in establishing positive public relations and interacts effectively with diverse levels of students and internal and external customers
  7. Empathetic and passionate about connecting and serving students
  • Ability to:
  1.  Provide leadership that motivates and promotes team building, while fostering a positive work environment.
  2. Resolve problems and to develop relevant alternatives and recommendations.
  3. Train staff and campus colleagues about advising programs and policies.
  4. Collaborate effectively with faculty, students, and administrators.
  5. Use strategic leadership skills to: problem-solve, making decisions, resolve conflicts, negotiate, counsel, make referrals and exercise confidentiality.
  6. Effectively use all forms of communication.
  7. Establish and maintain effective relationships by forming strong coalitions with internal and external constituencies.
  8. Maintain confidential and sensitive information.
  9. Work independently and as a part of a project team to meet deadlines.
  10. Demonstrated experience with supervision and development of professional staff.
  11. Execute department directives and vision while managing multiple projects, worksites, and people.
  12. Must be able to work at all campus locations.
  13. Work a flexible schedule, including evenings and weekends to fulfill the full responsibilities of the job.
  • Experience with:
  1. Data analysis and strategic planning.
  2. Developing and implementing retention and graduation rate improvement initiatives.
  3. Program evaluation and assessment.
  4. Analysis and reviews of student information systems (scheduling, degree audit, etc.).

Preferred Qualifications

  • An earned doctorate in Counseling, Student Personnel Services, Higher Education or a related field a related field of study.
  • Undergraduate teaching experience.
  • Experience in Student Information Systems, Student onboarding systems, Microsoft Office Suite, especially excel
  • Experience with quality improvement plans related to reaffirmation of accreditation.


Special Requirements

Hours of Duty: Will vary, some evenings and weekend may be required


Special Instructions to Applicants

APPLICATION PROCESS: Applicants must submit an online application for this position by visiting the following website: Thomas Nelson does not accept applications by mail, fax or e-mail.

Complete application packages will include:

  • Online application
  • Cover letter
  • Resume
  • Three professional references with title, current email address and telephone number. 

If you are having difficulty uploading any documents, please contact the Human Resources Department. The system will only allow you to upload a total file size maximum of 2 MB. Please scan your documents and upload them as a PDF file.

Thomas Nelson will verify education of finalists before interviews.


BACKGROUND CHECK STATEMENT: The selected candidate’s offer is contingent upon the successful completion of an extensive background investigation, which may include:  criminal history, employment verification, verification of education and professional reference checks.

Thomas Nelson Community College, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, Thomas Nelson is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.


Contact Information

Thomas Nelson Community College

Human Resources Department

99 Thomas Nelson Drive

Hampton, VA 23666


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