Military Education Coordinator

Category: Advising and Enrollment
Location: Fort Meade - Fort Meade, MD
Requisition ID: 10008292

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Military Education Coordinator

Department of Stateside Military Partnerships

Exempt, Contingent II, 100 % Full Time, Pay Grade 1.2

University of Maryland University College seeks a Military Education Coordinator. The Military Education Coordinator for Fort Meade/NSA will report to the Assistant Director, in the Office of Stateside Military Operations and work closely with the military education center at Fort Meade to serve prospective and current students and facilitate hybrid classes offerings and testing services to military/veteran and civilian students. The Military Education Coordinator is responsible for serving students via advising, administrative support, recruitment/retention outreach and test proctoring services for students served by Fort Meade and the surrounding area. Evening hours and occasional travel are required.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Provide students with superior customer service as an advocate and advisor throughout the academic cycle. Promote and support localized UMUC services to include hybrid classes, testing services, and graduation ceremonies as assigned at military installations and civilian sites where relevant. Provide operational and administrative duties as needed to ensure offices and test centers (if applicable) are properly maintained by the standards set by the military education center officers.

• Maintain and expand knowledge and proficiency with UMUC systems to include all customer relationship management (CRM) databases to include Salesforce, Peoplesoft, and DMS/OnBase.

• Support Assistant (Associate) Director with creating, coordinating, and providing consistent outreach projects and services to military and civilian installations as assigned. Provide proactive input and creative support at local events to include Military Open Houses, College/Academic Fairs, and other specialized events held in assigned geographic areas.

• Oversee applicable office resources and coordinate with Assistant Director to request support for all IT assets and office supplies as needed. Ensure posted printed marketing materials are current and accurate and displayed attractively and in adherence to military requirements.

• Maintain a positive relationship with the Education Services Officer (ESO), Specialists/Counselors (our military partners) and various testing services. Provide academic officers with periodic briefings as allowed to update military representatives on UMUC programs of interest.

• Provide assistance to students that walk in, call, or email for admissions, registration, financial aid, student account information, National Testing Center information, and base access requests for classes.

• Track and analyze site’s statistical data on testing and class enrollments to provide input on scheduling for hybrid classes and proctoring.

• Ensure the hybrid classes are provided with adequate space and needed technologies for testing and class instruction. Make sure professors have base access and are briefed on UMUC base requirements in accordance with compliance on base security.

• Ensure civilian students and professors are adequately prepared to attain base access for class allowing enough time to acquire needed passes and access. Must be available to start the first class(es) and last class(es) of each session, every semester, at locations that offer hybrid classes to provide students with guidance and professors with keys (or pick up keys) as needed.

• Must attend local and national events, education fairs, conferences (includes annual commencement ceremony as applicable in geographic area).

• Provide the Education Services Officer (ESO), and UMUC management prompt communication of any issues affecting staffing. and test administration.

• Provide coverage to other locations to provide academic advising and MEC responsibility.

• Perform all other duties as assigned and as needed.

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor's degree required and a minimum of one year experience in customer service.

Outstanding customer service skills with both internal and external customers required.

Possess strong organizational, communication and interpersonal skills, and capable of prioritizing and managing multiple projects and tasks.

Ability to proficiently use MS Office.

PREFERRED EDUCATION AND EXPERIENCE:

General knowledge of UMUC practices and procedures preferred. Experience working with the military or military students, preferably in higher education.

Experience using PeopleSoft, Salesforce and Google Drive, Mail, and Apps.

POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

SALARY COMMENSURATE WITH EXPERIENCE

All submissions should include a cover letter and résumé. UMUC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umuc.edu/benefits.html.

The University of Maryland University College (UMUC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMUC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.If you are an external candidate, you will have the option to create an account after you submit your application. Passwords for external accounts must contain 8 characters including 1 uppercase letter, 1 number, and 1 special character. Please remember this password, as it will be required to apply to additional jobs.

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