Community Service Officer I

Job description

Job location: Hyde Park Campus


Employment Type: Full-time
Posted data: 2019-04-18
Req: JR04722
Department81709 Avp Safety And Security

About the UnitThe Department of Safety & Security (DSS) encompasses Emergency Management, Environmental Health & Safety, Professional Accountability, Campus Safety, Transportation & Parking Services, and the University of Chicago Police Department (UCPD). The department is a unit within the Office of Legal Affairs, reporting to the Vice President for Legal Affairs. The department is tasked with the development and implementation of comprehensive safety strategies that serve the university community, strengthen collaborations between the DSS and students, faculty, staff and neighbors, and are appropriately aligned with institutional values and priorities. The University of Chicago campus is part of Chicago's Hyde Park neighborhood, which contains a significant amount of off-campus university property. In addition to the students housed on campus and in the areas adjacent, more than a third of the University's staff resides in areas surrounding the campus, and more than 50% of the University's faculty resides in the Hyde Park area. By long tradition, the University works with the city of Chicago providing safety and security options in Hyde Park and the surrounding neighborhoods. The School Safety Officer, under the general supervision of the Director of Security, performs a variety of duties in providing a safe learning and work environment for students, staff, and visitors and protecting property. The School Safety Officer serves as a link between law enforcement and the school, school administration, teachers, parents, and students.

Job Information

Job Summary:

Delivers non-sworn security services including conducting foot patrol and providing a presence on University grounds, participation in the investigation of incidents in coordination with community key stakeholders, maintaining accurate and up-to-date reports, assisting with crime prevention and community relations activities,  providing traffic control and direction as necessary, assisting with pedestrian crossing, providing security and emergency response and being supportive of the mission of the assignment within the Department of Safety and Security by recommending security strategies and assisting with special duties and projects.  The ability to positively interact with community members is required for incumbents to develop, maintain and successfully perform the duties associated with this customer service position. Community Service Officers may be assigned to one of three locations across campus. Job Responsibilities for each assignment are listed below:

Responsibilities:

Job Responsibilities for University of Chicago Charter School Assignment:

  • The Community Services Officer, under the general supervision of the Director of Security, performs a variety of duties in providing a safe learning and work environment for students, staff, and visitors and protecting property.
  • Under the direction of the Director of Charter School Security, the CSO assists students, faculty, staff, and visitors of an elementary and high school environment and maintains a safe and secure environment for the Charter School community.
  • The Community Services Officer serves as a link between law enforcement and the school, school administration, teachers, parents, and students.
  • Assists students, faculty, staff, and visitors whenever needed and works to maintain a safe and secure environment for the entire School Community;
  • Patrols campuses on foot and inspects hallways, stairways, and all other public areas for fire/safety hazards. Reports any unusual condition or malfunctioning equipment;
  • In conjunction with the University Police Department, assists with investigations of all criminal and suspicious occurrences on school campuses and act/reports same;
  • Responsible for the visitor management function of the Charter School including checking identification and logging visitor information and monitoring incoming personnel and visitors after hours;
  • Works with guidance counselors and other student support staff to assist and provide services to students involved in situations where referrals to service agencies are necessary;
  • Enforces photo ID policy and parcel inspection policy along with all other University of Chicago policies;
  • In the event of emergencies, requests emergency services assistance obtains necessary information and notifies appropriate personnel giving nature and location of the incident. Evacuate persons from dangerous areas, secure buildings or areas, and/or assist in disaster situations;
  • Respond to non-hazardous, non-emergency and other calls for service in lieu of a police officer, such as lost property, requests for safety escorts, building close procedures, and motorist assistance;
  • Write reports documenting incidents and calls for service and prepare other written correspondence as required;
  • Maintain various logs and records; gather information and prepare routine reports as assigned; enter input, and retrieve a variety of information using a computer;
  • Provide a variety of administrative functions in support of the department and assist with projects as needed;
  • Provide traffic control at traffic crashes, school dismissal periods, special events, and as necessary;
  • Provide information and assistance to the general public; answer citizen inquiries and respond to complaints and requests for services;
  • Observes activity and traffic in the assigned area to enforce university rules/regulations; alerts visitors of infractions; removes unwanted or disruptive individuals from university property;
  • Assists in conducting fire and other security-related drills;
  • Openly supports the mission and vision of the Department of Safety and Security – The University of Chicago Charter School;
  • Provides safety escort services upon request;
  • Provides information to students, faculty, staff, and visitors including directions, information about crime prevention, community services, programs, and practices;
  • Establishes and maintains a close partnership with school administrators and other security personnel;
  • Performs other duties as assigned.

Job Responsibilities for University of Chicago Police Department Assignment:

  • Performs a variety of specialized and technical non-sworn law enforcement duties in support of the University of Chicago Police Department in the areas of patrol, community services, training, and other areas as assigned.
  • The CSO reports to a police squad supervisor.
  • Respond to non-hazardous, non-emergency and other calls for service in lieu of a police officer, such as lost property, requests for safety escorts, building close procedures, and motorist assistance.
  • Write reports documenting calls for service and prepare other written correspondence as required.
  • Provide traffic control at traffic crashes, school dismissal periods, special events, and unusual occurrences.
  • Provide information and assistance to the general public; answer citizen inquiries and respond to complaints and requests for services. Provide information to students, faculty, staff, and visitors including directions, information about crime prevention, community services, programs, and practices.
  • Provide a variety of clerical and administrative functions in support of the Department and assist with projects as needed.
  • Fingerprint citizens for employment and licensing.
  • Maintain various logs and records; gather information and prepare routine reports as assigned; enter input, and retrieve a variety of information using a computer.
  • Assists with Community Relations Unit (CRU) activities including safety presentations and other events as assigned.
  • Assists with fleet management and maintenance for Department of Safety and Security vehicles.
  • Openly supports the mission and vision of the University of Chicago Police Department.

Job Responsibilities for University of Chicago Laboratory Schools Assignment:

  • Under the direction of the Director of Laboratory Schools Security, assists students, faculty, staff and visitors of an elementary and high school environment and maintains a safe and secure environment for the entire Laboratory School community.
  • Delivers non-sworn security services including conducting foot patrol and providing a presence on school grounds, participation in investigation of incidents in coordination with School Administrators, maintaining accurate and up-to-date reports, providing security and emergency response and being supportive of the mission of the Schools by recommending security strategies and assisting with special duties and projects. 
  • The Community Services Officer serves as a link between law enforcement and the school, school administration, teachers, parents, and students.
  • Assists students, faculty, staff, and visitors whenever needed and works to maintain a safe and secure environment for the entire School Community;
  • Patrols campuses on foot and inspects hallways, stairways, and all other public areas for fire/safety hazards. Reports any unusual condition or malfunctioning equipment;
  • In conjunction with the University Police Department, assists with investigations of all criminal and suspicious occurrences on school campuses and act/reports same;
  • Responsible for the visitor management function of the Charter School including checking identification and logging visitor information and monitoring incoming personnel and visitors after hours;
  • Works with guidance counselors and other student support staff to assist and provide services to students involved in situations where referrals to service agencies are necessary;
  • Enforces photo ID policy and parcel inspection policy along with all other University of Chicago policies;
  • In the event of emergencies, requests emergency services assistance obtains necessary information and notifies appropriate personnel giving nature and location of the incident. Evacuate persons from dangerous areas, secure buildings or areas, and assist in disaster situations;
  • Respond to non-hazardous, non-emergency and other calls for service in lieu of a police officer, such as lost property, requests for safety escorts, building close procedures, and motorist assistance;
  • Write reports documenting incidents and calls for service and prepare other written correspondence as required;
  • Maintain various logs and records; gather information and prepare routine reports as assigned; enter input, and retrieve a variety of information using a computer;
  • Provide a variety of administrative functions in support of the department and assist with projects as needed;
  • Provide traffic control at traffic crashes, school dismissal periods, special events, and as necessary;
  • Provide information and assistance to the general public; answer citizen inquiries and respond to complaints and requests for services;
  • Observes activity and traffic in the assigned area to enforce university rules/regulations; alerts visitors of infractions; removes unwanted or disruptive individuals from university property;
  • Assists in conducting fire and other security-related drills;
  • Openly supports the mission and vision of the Department of Safety and Security – The University of Chicago Charter School;
  • Provides safety escort services upon request;
  • Provides information to students, faculty, staff, and visitors including directions, information about crime prevention, community services, programs, and practices;
  • Establishes and maintains a close partnership with school administrators and other security personnel;
  • Performs other duties as assigned.
  • Employees in these positions are designated as "essential staff." Essential staff members are required to report to work to ensure that University operations continue uninterrupted during emergencies, inclement weather, or conditions that require the University of Chicago to close or restrict operations. Essential staff may be required to report for an unscheduled shift and work more than his/her regularly scheduled hours.

Competencies:

  • Commitment to serving the interest of the University community and the strategic goals of the Department of Safety & Security required.
  • Ability to absorb and interpret the information given while maintaining perspective on the goals of the department required.
  • Ability to maintain professionalism, credibility and good customer service skills when dealing with all contacts, internal and external, required.
  • Ability to remain calm and objective throughout stressful and unpleasant situations required.
  • Willingness and ability to make timely, sound decisions and accept concomitant responsibility required. Ability to communicate effectively and consistently with others using tact when necessary required. Knowledge of importance/priority in determining what should be communicated to supervisors required. Ability to negotiate compromises between others required.
  • Ability to evaluate the job performance of employees through observation and/or review of work product required.
  • Ability to effectively deal with a variety of unpleasant circumstances and unusual human conduct associated with and/or arising from emergency situations including, but not limited to, physical trauma, mental and/or physical stress, panic, etc. required.
  • Ability to establish and maintain effective working relationships with public and enforcement officials, general
  • public and members of the University community required.
  • Ability to work with people of various ages and backgrounds and with diverse constituencies, including students, parents, faculty, and staff required.
  • Ability and skill to build consensus and credibility across the campus required.
  • Ability to resolve conflicts and manage sensitive emergency situations appropriately required. Demonstrated self-restraint in challenging and/or difficult situations required.
  • Ability to work in inclement weather or weather extremes required. Ability to demonstrate that he/she is of good moral character required. Ability to demonstrate that he/she has a good driving record required.
  • Ability to mentally and physically react effectively, quickly, calmly, and rationally during times of conflicts and emergencies required.
  • Ability to use a desktop computer, pager, two-way radio, fingerprint equipment, camera, copy machine, and telephone required.
  • Ability to initiate, implement and follow through on projects, programs or assignments with completed staff work required.
  • Ability to think critically

Additional Requirements

Education, Experience and Certifications:

Education

  • High school diploma or equivalent required.

Experience

  • 5+ years of experience working in an elementary or high school (K-12) environment
  • 5+ years of experience in security and/or law enforcement
  • Experience working in a university environment preferred

Required Documents

  • Resume
  • Cover Letter
  • Reference Contact Information

NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application

Benefit EligibilityYes

Pay FrequencyHourly

Pay RangeDepends on Qualifications

Scheduled Weekly Hours40

UnionNon-Union

Job is Exempt?No

Drug Test Required?Yes

Does this position require incumbent to operate a vehicle on the job?Yes

Health Screen Required?No

Posting Date2019-04-18-07:00

Remove from Posting On or Before2019-10-18-07:00

Posting Statement:The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:  http://securityreport.uchicago.edu.  Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

 

 

 

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Job No:
Posted: 4/20/2019
Application Due: 5/25/2019
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