Case Manager/Coordinator, Behavior and Wellness Team

Job description

Case Manager/Coordinator, Behavior and Wellness Team

Position Number: 201314974
Department: Student Services Division
Job Category: Classified Unit A
Time (Percent Time): 100%
Term (months/year): 12 months/year
Current Work Schedule (days, hours):
Salary Range: A-105
Salary: Steps 1-6, $5,385.80 - $6,873.80 per month
Shift Differential: Shift differential eligibility based on the current collective bargaining agreement
Open Date: 04/17/2019
Initial Screening Date: 05/07/2019
Open Until Filled: Yes

Application Procedure:
Complete application packets will be accepted until the position is filled; however, those submitted by 11:59 p.m. (PST) on May 7, 2019, are assured consideration.
Applicants must submit all of the following materials online at to be considered for this position:
1. A Mt. San Antonio College online application.
2. A cover letter describing how the applicant meets the required education and experience.
3. A detailed résumé that summarizes educational preparation and professional experience for the position.
4. Two letters of recommendation that reflect relevant experience (do not use social media or professional networks as a means to provide letters of recommendation).
5. College and/or university transcripts showing the awarded/conferred degree (if applicable) are required and must be submitted with the online application by all applicants, including current or former employees of the college, to demonstrate that the required educational qualifications are met. Unofficial transcripts are acceptable at the time of application; however, copies of diplomas are not accepted in lieu of transcripts.

Health & Welfare:
College contributes $10,946 toward annual premium for medical, dental, vision and life insurance coverage. Lifetime retirement benefits provided for eligible retirees. The District participates in the Public Employees’ Retirement System (PERS), State Teachers’ Retirement System (STRS) retirement programs, and MetLife Social Security Alternative Plan.

Note Salary and Health & Welfare Benefits are subject to change.

Basic Function/Overview:
Under supervision of the Dean of Access and Wellness, provides case management for the Behavior and Wellness Team (BWT), manages action plans to assist students with complex challenges and barriers to their success; serves as part of the leadership team of the BWT; position conducts the vast majority of direct outreach and follow-up with students of concern; maintains positive and open relationships with a wide range of local community providers for mental health referrals; primarily responsible for tracking, documenting, and following up as students work through individualized recommendations, and/or interventions assigned by the BWT on a case-by-case basis.

Receives general supervision from the Dean, Access and Wellness. Exercises no direct supervision of staff.

This is a coordinator classification responsible for conducting the vast majority of direct outreach and follow-up with students of concern. Incumbents at this level also maintains positive and open relationships with a wide range of local community providers for mental health referrals; primarily responsible for tracking, documenting, and following up as students work through individualized recommendations, and/or Access and Wellness in that the latter has overall responsibility for all functions of the Access and Wellness Department and for developing, implementing, and interpreting public policy.

Essential Duties/Major Responsibilities:
1. Participates as a member of the Behavior & Wellness Team (BWT) as well as receive, review, and notify BWT members of all referrals.

2. Provides case management for all cases referred to the BWT and respond to situations involving threat of harm to self or others and that require action to ensure the safety of the College community including communicate with parents, families, and/or designated emergency contacts as appropriate regarding significant mental health emergencies, including suicide attempts, hospitalizations, etc.

3. Coordinates and tracks BWT action plans and ensure continuity of care as needed.

4. Assists referred students in making use of College and/or community services and benefits by monitoring and track individual cases and progress to ensure compliance with recommendations, ongoing assessment and address new or emerging concerns as they arise or transition from campus services to external providers (e.g. psychiatric/psychological treatment services, housing, food, etc.), and from external providers to appropriate College services (e.g. upon return from hospitalization.)

5. Prepares reports, statistics, assessments, evaluations, and presentations documenting BWT usage in a timely manner and carry on necessary correspondence.

6. Consults regularly with relevant departments on campus regarding services, access, and care to maintain strong collaborative relationships with campus partners in Counseling, ACCESS, Student Health Services, Police and Campus Safety, Student Life Office, and other areas to provide a comprehensive network of support for students in need.

7. Maintains electronic database of BWT records to make sure all correspondence, notes, and action items are accurately documented.

8. Provides consultation, guidance, and follow-up, for employees who are working with students of concern and/or who are in crisis by assisting and pre-assessing student behaviors as needed and connecting students to campus and community emergencies.

9. Facilitates information sharing, as permitted by FERPA, with identified entities including but not limited to campus departments, faculty, staff, parents, families, and designated emergency contacts (as appropriate) regarding BWT cases and serious mental health emergencies, as well as student issues or campus emergencies.

10. Responsible for leading evidence-based training and assessment that addresses contemporary concerns in a college population and other educational initiatives for faculty, staff, and students regarding awareness of and reporting options for the BWT, in collaboration with appropriate campus partners.

11. Assist in maintaining the current directory of community resources available to students, website updates and promotional content regularly.

12. Assists in the development and implementation of BWT policies and procedures including but not limited to outreach and education, campus wellness initiatives, departmental publications, and social media.

13. Assists with student satisfaction surveys and other methods for data collection and assessment of BWT services.

14. Assist with the maintenance of the BWT budget including accounting and purchasing.

15. Represents the BWT on various campus and community committees and initiatives.

16. Participates on committees, task forces, and special assignments, including, but not limited to Screening and Selection Committees and affiliated trainings. Prepares and delivers oral presentations related to assigned areas if needed.

Other Duties:
Performs other related or lower classification duties as assigned.

Knowledge Of:
1. Higher education law (including Title IX, Clery Act, Campus SaVE, and VAWA), and student development theories.

2. Case management software and performing work in databases.

3. National Behavioral Intervention Team Association (NaBITA) threat assessment tools, WAVR21, SIVRA-35 or risk rubrics to classify threats.

4. Relationship building and accessing local and national resources for students.

5. Conflict resolution, de-escalation, and crisis management skills.

6. Student development and case management models to aid in the personal growth and development of college-aged individuals.

7. Modern office practices, methods, and computer equipment and applications related to work.

Skills and Abilities:
1. Communicate clearly, both verbally and writing.

2. Work well as part of a team and skill in educational programming.

3. Think critically and solve problems, as well as handle a large caseload of students.

4. Establish and maintain a variety of filing, record keeping, and tracking systems.

5. Interpret, apply, explain, and ensure compliance with applicable federal state, local and College policies, procedures, and regulations.

6. Apply good judgement and ability to handle confidential/sensitive information with discretion.

7. Establish, maintain, and foster positive and effective working relationship with those contacted in the course of work.

8. Use English effectively to communicate in person, over the telephone, and in writing.

9. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. Develop outreach marketing materials.

10. Work with and demonstrate respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, ideological, ability, economic, cultural, gender/sexuality, and racial/ethnic backgrounds.

11. Learns, and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner.

Minimum Qualifications/Education & Experience:
Equivalent to graduation from a regionally accredited four-year or college or university with major coursework in psychology, sociology, and social work, health and human services, or related area and two (2) years of experience working as a Case Manager at an educational institution with student care, behavioral intervention, crisis intervention, substances abuse prevention, college populations, and/or related area.


Preferred Qualifications:

License(s) & Other Requirements:

Examination Requirements:

Working Environment:
Incumbents work in an office environment with moderate to loud noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Incumbents may interact with staff, students, and/or the public in explaining, interpreting, and enforcing campus policies and procedures.

Physical Demands:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle to visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Incumbents in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Incumbents must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds.


Conditions of Employment:

Typing Certificate Requirements:

Special Notes:

Foreign Transcripts:
Foreign Transcripts: Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline.

Human Resources at 1100 N. Grand Avenue, Walnut, CA 91789-1399. Human Resources: (909) 274-4225. E-mail: [email protected].

Selection Procedure:
A committee will evaluate applications, taking into account breadth and depth of relevant education, training, experience, skills, knowledge, and abilities. The screening committee reserves the right to limit the number of interviews granted. Meeting the minimum qualifications for a position does not assure the applicant of an interview.

Interviews may include a writing sample, committee presentation, and/or performance test. The start date will be following Board approval and receipt of live scan clearance.

Special Instructions to Applicants:
The required letters of recommendation are not required to be confidential but if your reference prefers to send a confidential letter, please follow these instructions and notify your reference directly. To obtain a confidential letter of recommendation, you must enter the reference’s name and email address in the fields provided under the “Confidential References” section of the application.

NOTICE: In order for your reference to receive an email with a link to attach a confidential reference letter, you must complete your application and reach the status of “Under Review by HR”. It is recommended that you complete your application and reach this status as soon as possible well in advance of the deadline to provide your reference ample time to attach the letter.

It is the sole responsibility of the applicant to assure that all required and any optional documents are attached by no later than 11:59 PM PST of the closing date shown on the job posting.

EEO Policy:
The College is an equal opportunity employer. The policy of the College is to encourage applications from ethnic and racial minorities, women, persons with disabilities, and Vietnam-era veterans. No person shall be denied employment because of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (gender), age, sexual orientation, or the perception that a person has one or more of these characteristics.

Conflict of Interest:
Mt. San Antonio College employees and the Board of Trustees members shall not engage in any employment or activity that is inconsistent with, incompatible with, or in conflict with Mt. San Antonio College’s Administrative Procedures (AP 2710 Conflict of Interest, AP 2712 Conflict of Interest Codes).

Cancel RTF Policy:
We reserve the right to reopen, re-advertise, delay, or cancel filling this position.

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Job No:
Posted: 4/19/2019
Application Due: 7/29/2019
Work Type: