Office Support Coordinator (Administrative Support Coordinator II), Parking and Transportation ...

Job description

Job Title: Office Support Coordinator (Administrative Support Coordinator II), Parking and Transportation Services
Location: San Diego Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 6932
Overview

San Diego State University is seeking applicants with demonstrated experience and/or commitment to teaching and working effectively with individuals from diverse backgrounds and members of historically underrepresented groups.

Initial review of applications will begin on Wednesday, May 1, 2019. To receive full consideration, apply by Tuesday, April 30, 2019. The position will remain open until filled. The online application should be completed in detail. Completion of the online application is required for consideration; a resume alone will not suffice.

For more information on San Diego State University, please click here.

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This is a full-time (1.0 time-base), benefits eligible, permanent (probationary) position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

This position is responsible for day-to-day tasks related to customer support, which includes working at the service window issuing permits and providing information related to parking services. Must be able to explain university parking rules, regulations and interpret policy to faculty, staff, students and guests. Resolve day-to-day customer parking complaints, problems and questions through the service window, through emails, written correspondence and/or incoming phone calls.

It will be the responsibility of this position to work daily in the parking management solution T2 Systems to fix problems and troubleshoot issues with customers. To enter replacement and Veterans permits into T2 and link them to customers and change classification of separated auxiliary employees. This position is responsible for the campus Voyager gas card program, to submit vehicle accidents reports to risk management, coordinate the administrative hearing process for second level of parking appeals and to manage the campus defensive driving program.

The expectation is this position would also be able to assist in the absence of the student assistants and other the office support coordinator. The position would be able to assist with, and trouble-shoot parking inquiries and problems and the use all software applications.

For more information regarding the Parking and Transportation department, please click here.

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Starting salary upon appointment not expected to exceed $3,497 per month. CSU Classification Salary Range: $3,115 - $5,475 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

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Minimum Qualifications

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Preferred Qualifications and Specialized Skills

  • Two to three years of experience in a customer service role in a University setting preferably working a customer service window.
  • Proven ability to multi-task work priorities while working a service window and answering phones.
  • Previous cash handling experience preferred.
  • Proficiency in Microsoft Word & Excel
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To apply for this position, please click on the "Apply Now" button on this page. You must submit your application by clicking on the "Submit" button. If you need assistance completing your application, please click here.

Applicants with disabilities requiring assistance may call (619) 594-1139.

General Information

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

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Job No:
Posted: 4/19/2019
Application Due: 9/16/2019
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