Student Housing Operations Technical Training and Development Manager

Stanford University

Job Number: 82810


Student Housing Operations Technical Training and Development Manager




ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:

Founded in 1891, Stanford University is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine. The university is located near Palo Alto, 35 miles south of San Francisco, on an 8,800-acre campus.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community. The Department has an annual operating budget of over $270 million, oversees a 5 million sq. ft. physical plant across the campus, and provides housing for over 13,000 students and dependents, serves over 18,000 daily meals at 30 dining and retail locations and over 300,000 meals at Athletic Concessions events, and hosts 20,000 conference guests annually. Additionally, R&DE comprises 735 FTE staff in the following divisions: the Office of the Senior Associate Vice Provost, Student Housing, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology and Strategic Communications.

“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE,“Excellence is defined by aligning our strategic goals and performance with our vision.”
JOB PURPOSE:
Independently develop, lead, perform, coordinate the planning, strategy, and execution of a custodial operations training program (including technical aspects, health and safety, sustainability, time and motion, “Emerging Lead Experience,” etc. for bargaining unit employees.
CORE DUTIES*:

Plans and implements specific programs and projects.

Provides and coordinates delivery of technical custodial operations training for bargaining unit custodial staff, supervisors, managers, and others.

Develops and improves the divisional onboarding process for SHO in partnership with R&DE Human Resources.

In partnership with R&DE Human Resources and R&DE Maintenance Operations and Capital Projects (MCP) Health and Safety/Sustainability/Emergency Preparedness, collaborates and provides expertise and support for training and development programs.

Create, manage, and track metrics related to job performance, custodial operations, compliance, standardization, and professional development.

In partnership with R&DE Human Resources, provides thoughtful leadership on talent management strategy, direction, advice, and counsel to managers.

Lead and manage the talent development processes (related to technical training), tools and frameworks with appropriate customization.

Lead the development of strategy and execution of talent management/development processes and programs as it pertains to technical development.

In partnership with R&DE Human Resources and MCP Health and Safety/Sustainability/Emergency Preparedness, help managers identify gaps in staff development and help staff develop within the organization.

In consultation with R&DE Human Resources, deploy measurement system to track and report progress on talent management and technical development.

In partnership with the offices of the SAVP and Executive Director of Human Resources, support the university-wide effort in the definition of Stanford best practices for employee satisfaction and engagement.

Participate at professional conferences with the intent of building Stanford's reputation for leading-edge technical talent management practices as the best-led, best-managed university in the world.
* - Other duties may also be assigned
MINIMUM REQUIREMENTS: Education & Experience:
Bachelor's degree and three years of relevant experience, or a combination of education and relevant experience.
Knowledge, Skills and Abilities:

Possess leading subject matter expertise on talent management problems and practices; advise and make recommendations to management.

Demonstrated ability to establish a strong partnership with the human resources partners and other members of the management team.

Expertise and experience developing and implementing effective talent management solutions, including learning and development, performance management, and organizational effectiveness.

Strong program/project management skills and experience.

Ability to build the confidence of others through open communication and respectful behavior.

Ability to connect with customers, partners, suppliers, and colleagues across functions to achieve significant results.

Excellent interpersonal and communication skills, integrity, and self-confidence.

Strong influencing capability; able to skillfully influence peers, colleagues, and vendors to promote and sell ideas; ability to build broad-based relationships across the organization.

Proficiency with standard desktop applications for word processing, spreadsheets, and presentations.

Demonstrated ability to provide engaging training programs for diverse groups of individuals and spanning from entry-level to senior management positions.

Strong public speaking skills, ability to relate to a diverse audience. Certifications and Licenses:

Demonstrated experience and understanding of adult education

Preferred experience in a multi-lingual and diverse work groups

Preferred knowledge of, and ability to train to, technical side of custodial operations: correct cleaning practices, proper use of chemicals, tools, and equipment; use of personal-protective equipment (PPE); efficient and effective ways to clean space based on time and motion; etc. PHYSICAL REQUIREMENTS*:

Frequently stand/walk, sit, perform desk based computer tasks, use a telephone, and grasp lightly/fine manipulation.

Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork, lift/carry/push/pull objects that weigh up to 40 pounds.

Occasionally kneel/crawl.

Frequently operate foot and/or hand controls.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS:

Travel on campus to schools/units/buildings.

Must wear personal protective equipment as defined/required by job assignments.

May rarely be exposed to high voltage electricity, radiation or electromagnetic fields, lasers, noise > 80dB TWA, allergens/biohazards/chemicals /asbestos, or heavy metals

May rarely work in confined spaces or at heights ≥10 feet. WORK STANDARDS:

Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu. Job Code: 4713 Job Grade: I
© Stanford University, Stanford, California 94305.
Additional Information

• Schedule: Full-time
• Job Code: 4713
• Employee Status: Regular
• Grade: I
• Requisition ID: 82810

Job:

Location: Residential & Dining Enterprises, California, United States
Schedule:
Classification Level:

To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.







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