Sr. Help Desk Technician

Job description

Job location: Coral Gables, FL

Employment Type: Full-time
Posted data: 2019-04-18
Req: R100031530
Current Employees:
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Where Excellence Meets Purpose

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful purpose to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value.  Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The University has been named on Forbes's Best Employers list for two consecutive years, and is the only university in Florida to receive this honor.


Assist SONHS students with installation, configuration and testing of laptop hardware and software to meet established standards and guidelines for online exams.

Assist SONHS faculty/staff/students/guests with troubleshooting desktop/laptop software/hardware, Win7/Win10/Mac OS and connectivity issues.

Work with Dell technical support to resolve technical problems with faculty/staff desktop computing equipment and software.

Works closely with University Help Desk and Network staff as appropriate to determine and resolve problems received from clients.

Maintain computer inventory spreadsheet up to date.

Assist SONHS faculty with uploading software, reference materials, quizzes/exams and troubleshooting other BlackBoard issues.

Maintain calendar of requests for IT assistance with projector set-ups, quizzes & exams.

Assist faculty and students with tech support during quizzes/examinations.

Maintains hardware in computer labs to ensure they’re operational for SONHS students.

Assist students with UPrint issues.

Troubleshooting network printers issues with Canon.

Provide quality customer service to all clients in a timely and professional manner (in person, by telephone by remote desktop or via e-mail).


HS diploma or equivalent and 2 years in-depth experience with desktop software/ hardware troubleshooting in a mixed Win7/Win10/Mac OS operating environment. Ability to troubleshoot software, hardware, connectivity issues and multimedia applications. Excellent customer service, communication, and interpersonal skills are also required.

Must have flexible availability to provide IT coverage in early AM or late evenings, as well as some weekends as needed. Schedule may vary per semester, depending on class/exam schedules.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

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Pay Grade:





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Job No:
Posted: 4/19/2019
Application Due: 6/18/2019
Work Type: