Description:

Extension Assistant Information Technology Analyst

College of Agricultural Consumer and Environmental Sciences (ACES)

University of Illinois Extension

University of Illinois at Urbana-Champaign

The Extension Assistant Information Technology Analyst serves as a regular, full time, 12-month position with primary responsibility for providing support as part of a team for University of Illinois Extension information technology services as it relates to help desk, network support, electronic communications, and hardware/software support for more than 700 clients. Support the educational outreach mission of University of Illinois Extension through instructional/educational delivery systems.

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DUTIES AND RESPONSIBILITIES:

• Provide front-line team support for the Extension field staff for desktop and mobile computing, network storage and security, productivity software, and internet connectivity across 110 locations.
• Collaborate with other IT team members and College IT staff to provide support and assistance to IT end-users over a wide geographic area, including the Urbana campus.
• Work within a ticketing system for issue tracking and technical knowledgebase, documenting progress and solutions to open issues.
• Hardware and software support for Windows desktops and laptops, including installation, upgrades, migrations, troubleshooting and documentation
• Assist in training efforts, documentation, and computing best practices for Extension staff.
• Develop a professional development plan to regularly improve technical competencies.
• Comply with University of Illinois Affirmative Action/Equal Opportunity policies and guidelines in all aspects of University of Illinois Extension work.
• Assume additional related responsibilities to enhance the mission of Extension.
• To perform the functions of this position, the employee will be required to perform work both within an office and outside in the communities that are served, and must have the capability to travel from one location to the other in a timely fashion. Employee is responsible for securing personal transportation. Some work will be required during evenings and/or weekends. When working, the employee may be exposed to a variety of environmental factors to include, but not limited to, hot or cold weather, exposure to noise and allergens, and uneven ground. In performing the functions of this position, the employee may be subjected to various mental and physical demands as well to include, but not limited to, independently traveling to and performing work at different locations, lifting and moving items that may occasionally weigh up to forty (40) pounds and frequently weigh up to twenty (20) pounds, and twisting, pushing and pulling movements. More detailed information regarding the functions of this position (including the physical, mental and environmental requirements of the position) may be obtained from Human Resources for the College of Agricultural, Consumer and Environmental Sciences (ACES) by contacting hr@aces.illinois.edu.

QUALIFICATIONS:

Required:

• High School Diploma or equivalent.
• Any combination totaling one year from the following categories:
  • Progressively more responsible work experience in an information technology related profession,
  • College course work which included information technology or a closely related discipline. 60 semester hours or an Associate's Degree equals one year.
• Demonstrated experience in software and hardware installation and troubleshooting, and in customer service.

Preferred:

• Demonstrated knowledge and experience with desktop and laptop hardware; building, diagnostics, and field replacement of components.
• Experience working with remote assistance and remote administration tools.
• Familiarity with help desk/support request tracking systems.
• Direct and practical experience supporting Windows 10 and Windows 7.
• Demonstrated knowledge of or experience with networking fundamentals, including DNS, DHCP, VPN, cable/DSL modems, and TCP/IP protocols.
• A valid driver’s license is preferred.

Knowledge, Skills, and Abilities:

• Ability to work independently in remote locations and as part of a collaborative team.
• Proven ability to learn new technologies and methods and adapt to a shifting environment.
• Good customer service skills and problem solving mindset. Good communication skills (oral and written).
• Proven ability to communicate technical material to both technical and non-technical users.
• Knowledge of internet connectivity technologies used by private ISPs, including DSL and cable modems.
• Knowledge of mobile technologies, including tablet computers and iOS devices.
• Knowledge of purpose and mission of the College of Agricultural, Consumer and Environmental Sciences and University of Illinois Extension.

ENVIRONMENTAL DEMANDS

To perform the functions of this position, the employee will be required to perform work both within an office and outside in the communities that are served, and must have the capability to travel from one location to the other in a timely fashion. Employee is responsible for securing personal transportation. Some work will be required during evenings and/or weekends. When working, the employee may be exposed to a variety of environmental factors to include, but not limited to, hot or cold weather, exposure to noise and allergens, and uneven ground. In performing the functions of this position, the employee may be subjected to various mental and physical demands as well to include, but not limited to, independently traveling to and performing work at different locations, lifting and moving items that may occasionally weigh up to forty (40) pounds and frequently weigh up to twenty (20) pounds, and twisting, pushing and pulling movements.

SALARY AND APPOINTMENT INFORMATION:

This position is a full-time, benefits-eligible, Civil Service Information Technology Support Assistant position appointed on a 12-month service basis. The expected start date is as soon as possible after the closing date. Salary is commensurate with experience.

APPLICATION PROCEDURES AND DEADLINE INFORMATION:

Applications must be received by April 30, 2019. Apply for this position using the “Apply for Position” button below. If you have not applied before, you must create your candidate profile at http://jobs.illinois.edu. If you already have a profile, you will be redirected to that existing profile via email notification. To complete the application process:

Step 1) Submit the Staff Vacancy Application.

Step 2) Submit the Voluntary Self-Identification of Disability forms.

Step 3) Upload your cover letter, resume (months and years of employment must be included), and academic credentials (unofficial transcripts or diploma may be acceptable) and names/contact information for three references.

In order to be considered as a transfer candidate, you must apply for this position using the “Apply for Position” button below. Applications not submitted through this website will not be considered. For further information about this specific position, contact Ashley Grilo (ashleyg@illinois.edu). For questions about the application process, please contact 217-333-2137.

This is a security-sensitive position. Comprehensive background checks, including but not limited to a criminal conviction information check, a CANTS check, and a review of the Registered Sex Offender list, will be conducted.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO.

College Name or Administrative Unit:ACES - Extension Category:8-Technical Title:Extension Assistant Information Technology Analyst - University of Illinois Extension (112409) Open Date:04/16/2019 Close Date:04/30/2019 Organization Name:Extension IT