FINANCIAL AID ADVISOR II
Posting DetailsPosting Details Posting NumberS02923PWorking TitleFINANCIAL AID ADVISOR IIDepartmentStudent Financial AidAbout the University of Georgia
The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education (http://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University’s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.About the College/Unit/Department
The Office of Student Financial Aid (OSFA) manages and executes the financial aid operations, programs, and processes for the campus. OSFA oversees the administration of federal, state, and institutional aid provided to the UGA student body. With approximately 42 employees OSFA has responsibility for all financial aid received by the UGA student body in the form of grants, scholarships, loans, and work programs. OSFA annually administers in excess of $500 million in student financial aid for UGA students.College/Unit/Department websitehttps://osfa.uga.edu/Posting TypeExternalRetirement PlanTRS or ORPEmployment TypeEmployeeBenefits EligibilityBenefits EligibleFull/Part timeFull TimeWork ScheduleAdditional Schedule Information
Monday – Friday, 8:00 – 5:00; some evening or weekend hours may be required; some travel requiredAdvertised SalaryCommensurate with ExperiencePosting Date04/11/2019Open until filledYesClosing DateProposed Starting Date07/01/2019Special Instructions to ApplicantsLocation of VacancyAthens Area EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.Position Information Classification TitleStudent Services ProfessionalPay GradeFLSAExemptJob FamilyStudent ServicesFTE1.00Minimum Qualifications
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.Preferred Qualifications
Prefer Master’s degree, or Bachelor’s Degree and at least 2 years of experience in higher education at a public universityPosition Summary
Serves as financial aid advisor for outreach, training, and communication efforts. Delivers financial aid-related outreach events and programming in a professional manner at on- and off-campus sites, including by remote methods. Assists in training needs assessments and delivers training on financial aid eligibility determinations and administration, as well as related matters/topics. Ensures offices communications are compelling and consistent across platforms and types of media, including but not limited to office website(s), brochures/flyers, presentations, emails, and other types of communication with students, families, colleagues, and the broader community. Serves as generalist/backup for processing and service areas during peak or exceptional times.Knowledge, Skills, Abilities and/or Competencies
- Excellent oral and written communication skills
- Strong customer service and public speaking skills
- Work effectively under pressure of deadlines and complex regulatory environment.
- Acute attention to details and deadlines.
- Multi-task with high levels of accuracy.
- Work with individuals from diverse backgrounds and varying levels of experience with higher education processes.
- Climb stairs.
- Sit for extended periods of time doing computer work.
- Lift up to 30 lbs.
- Work evenings and weekends, as needed.
- Some travel for off-campus outreach events
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.Duties/Responsibilities Duties/Responsibilities
Provide support for scheduling and delivering financial aid-related outreach events and programming; Deliver outreach and programming content that ensures students, families, and colleagues are appropriately and sufficiently aware and informed of the types and sources of financial aid, application and reapplication processes, eligibility criteria, rights and responsibilities, pre- and post-enrollment planning, and the range of choices and decisions applicants may face; Work cooperatively and collaboratively with campus and community partners in delivering outreach and programmingPercentage of time40 Duties/Responsibilities Duties/Responsibilities
Draft office communications that are professional, audience-appropriate, compelling, and consistent across platforms and types of messages, including but not limited to office website(s), brochures/flyers, presentations, emails, and other types of communication with students, families, colleagues, and the broader community; Routinely review office communications for consistency and accuracy; Deliver verbal/oral presentations in a professional mannerPercentage of time20 Duties/Responsibilities Duties/Responsibilities
Assist with preparation of training materials covering financial aid administration and eligibility determinations, as well as related matters/topics, within the office and among partner offices; Participate in office committees regarding training opportunities and the development or refinement of office policies and procedures; Assist office managers and supervisors in designing new training and participate in such training as needed; Support manager charged with designing and executing training on financial aid and related topics, and ensure content is relevant and accuratePercentage of time15 Duties/Responsibilities Duties/Responsibilities
Serve as office generalist and provide backup work during peak volume and/or exceptional periods when service, processing, or other administrative duties are backlogged or in high demand; Maintain working knowledge of processes and service in order to accurately award and revise student financial aid in accordance with relevant policies and procedures, process and work timely numerous and complex reports which require discerning the necessary action(s) required, monitor relevant systems (e.g., BANNER and the National Student Loan Data System (NSLDS)) for changes to students’ federal aid eligibility and revise or cancel financial aid awards as necessary; reconcile award discrepancies and consult with university departments and external agencies as needed to resolve financial aid related issues, adhere to all statutory, regulatory, and policy guidance, including office policies and proceduresPercentage of time20 Duties/Responsibilities Duties/Responsibilities
Maintain working knowledge of relevant student information and financial aid processing systems, as well as all applicable regulations, policies, and best practices affecting student financial aid eligibility; Participate in approved personal professional development activities in coordination with supervisor; Ensure privacy and confidentiality of student and family data and information; Ensure security of student records and related information; Provide clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies; Maintain professional appearance and demeanor, including when delivering presentations or engaging students, families, colleagues, and members of the publicPercentage of time5Posting Specific Questions
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