Posting Information

Position Information

Position Type Permanent Staff (SHRA) Is this an internal only recruitment? No Position Title Support Services Supervisor - Advanced Working Title Director, University Mail Services Position Number 00019387 Vacancy ID P010001 Budgeted Hiring Range $60,000 - $75,000 Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent 72/GN11 Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment Hours per week 40 Work Schedule

8:00 am to 5:00 pm, Monday – Friday with evening and weekend work required occasionally.

Department Name and Number AS CM Campus Mail Int-224820 Date First Posted 04/15/2019 Closing Date 04/22/2019 Position Location Chapel Hill, NC Position Posting Category Other Position Summary Information

Department Description

University Mail Services supports a consolidated mailing operation for campus departments to include: Sorting and delivery of all USPS mail, parcels and accountable pieces, pickup and delivery of 190 buildings, supporting 560 delivery point locations (twice daily), distribution of internal campus documents and processing all outbound USPS mail in a centralized processing facility.

Equal Opportunity Employer

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description

This position provides leadership and direction to multiple departments within Auxiliary Services. This includes responsibility for daily operations, facilities management, strategic planning, budgetary process, personnel administration, marketing and communications for the following departments: 1) University Mail Services, 2) Residential Laundromats and Laundry Services, 3) Armored Car contract.

This position is responsible for oversight and ensuring services are delivered as contracted and costs are competitive; assessing staffing needs and making necessary revisions to attain effective use of staff and fiscal resources. Provides direction in training, development and evaluation of staff; developing, facilitating, and enforcing operating policies and procedures, as well as the annual and long-range departmental budgets. Preparing and reviewing statistical data for internal analysis, annual reporting, and reporting to outside organizations and regulatory bodies. Managing departments in a way that gains and maintains professional and effective interpersonal relationships with all stakeholders. Ensuring managers and staff are informing University Departments and students, in regards to policies and procedures as it relates to departmental mail services, laundry services, laundromats and armored car. Position works with Laundry Manager to develop RFPs and select contractors for Laundry Services, Laundromats and Armored Car.

This position directs the continued development and operation of a centralized mail management system for the University, coordinating and managing facilities and infrastructure at the University Mail services. This includes managing the centralized posting and charge back operation. This position ensures that the University takes advantage of pre-sort and International discounts. It plans and develops cost effective mail systems for the University. This position is also responsible for building customer confidence by presenting a professional image, providing appropriate training for University staff, developing a customer service program, and promoting the services provided by each of its departments. To maximize efficiency of mail operations for the University, the position’s responsibilities include but are not limited to: workflow analysis, service analysis, evaluation of mail delivery routes, evaluation of processes for handling incoming and outgoing U.S. Mail/International Mail, and recommendations on the use of centralized metering operations which serve the entire campus community.

Minimum Education and Experience Requirements

High school diploma or equivalency and two years of supervisory experience in the area of assignment; or equivalent combination of training and experience.

Essential Skills, Knowledge and Abilities

A high degree of understanding of how mail meters and permits work, requirements for first class, presort and bulk mail.

A high degree of understanding of the cost of mail and how to charge departments in a higher education environment.

Knowledge of Guides, Regulations, Policies and References in respect to Domestic Mail and International Mail.

Strong personnel management skills.

Valid Drivers license and excellent driving record.

Preferred Qualifications

A bachelor’s degree and five (5) years of progressively responsible professional management experience. Must have a well-rounded background in the technical, operations, and management aspects of a mailing facility.

Proven ability to manage multiple operations including receipt supported operations. Experience in strategic planning, decision making and interpersonal business relationships. Demonstrated effective budgeting skills, as well as knowledge of accounting principles and procedures.

Experience and a good understanding of working with contracts, RFP’s, SLA’s and purchasing.

Can demonstrate ability to communicate effectively both orally and in writing.

Member of Higher Education Mail Organization, CUMSA and or NACUMs

Ability to analyze problems and develop practical solutions, along with the capability of organizing and managing various projects at one time.

Ability to work with a great degree of independence and innovation, ability to facilitate meetings and planning sessions.

Experience with Opex Mail Sorter, Hasler postage meters, G2 software or similar products.

Possess good public relations skills and be “service oriented” in responding to the needs and problems presented by campus departments, personnel and students regarding their mailing needs, Student Laundry Machines, department laundry services and Armored Car Services.

This position requires an excellent knowledge of the mailing industry, and its practices and systems. Knowledge of the postal rate setting process and areas related to nonprofit rates and mailing restrictions.

This position requires a good understanding of accounting procedures, purchasing requirements, budgeting and monitoring revenue and expenses.

Required Licenses/Certifications

Valid North Carolina Drivers License.

Special Physical and Mental Requirements

Standing and moving from sitting to standing position throughout the day. Bending and stooping. Lifting: required to lift/move up to 30 pounds.

Must possess sufficient physical stamina to work in inclement weather.

Position/Schedule Requirements Evening work occasionally, Night work occasionally, Weekend work occasionally Position Attributes Stimulus/ARRA Funded No Quick Link http://unc.peopleadmin.com/postings/159950 Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Applicant Documents Required Documents

1. Curriculum Vitae / Resume
2. Cover Letter
3. List of References

Optional Documents

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * An acceptable driving record is no more than 6 points. Do you have an acceptable driving record?
   • Yes
   • No
2. * Do you have a high school diploma and 3 to 5 years of supervisory experience in mail sorting and delivery facility?
   • Yes
   • No
3. * Describe your experience working with bulk mail, sorters, meters and permits.

   (Open Ended Question)

4. * Describe your experience overseeing purchasing and revenue reporting.

   (Open Ended Question)

5. * Describe your experience managing multiple operations including strategic planning, decision making and internal business relationships.

   (Open Ended Question)

6. * Please select the response below that best describes your experience/education for the Support Services Supervisor position.
   • High school diploma/GED and at least 2 years of supervisory experience in the area of assignment
   • Associate's, Bachelor's, Master's, and/or Doctorate in any field and at least 2 years of supervisory experience in the area of assignment
   • Combination of post-high school education and experience to equal at least 2 years of related experience (ex: 1 year towards a degree and 1 year of experience), including 2 years of supervisory experience in the area of assignment
   • Did not complete high school but have a combination of education and experience to equal at least 6 years of related experience, including 2 years of supervisory experience (ex. 1 year of high school and 5 years of experience)
   • None of the above