Phone Directory Assistant

Job description

Posting Details

Position Details

Posting Number G/R01887P Working Title Phone Directory Assistant Department F&A Directory Assistance About the University of Georgia

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education ( UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University’s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department

The university community depends on Directory Assistance for fast, accurate, and courteous communication. First impressions are important and we realize that Directory Assistance often provides callers with a first “glimpse” of the customer service offered by our institution as a whole. We are committed to making every caller feel like a welcome guest and work to ensure that the information we provide is accurate and up to date. Call Directory Assistance and see for yourself that customer service is our top priority.

College/Unit/Department website Employment Type Employee Additional Schedule Information Advertised Salary $11.00/hour Anticipated Start Date 04/23/2019 Posting Date 04/09/2019 Closing Date Open Until Filled Yes Special Instructions to Applicants Location of Vacancy Athens Area EOO Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.

Position Details

Position Information

Minimum Qualifications should list both the minimum degree and the field which the degree must be earned. If prior work experience is required, the posting should list both the job in which the experience must be gained, and the minimum duration that will be accepted.

Classification Title Temporary Office/Clerical FLSA Non-Exempt UGA Job Code Job Family FTE 1.0 Minimum Qualifications Position Summary

This is a position of trust. The Phone Directory Assistant is responsible for answering a wide variety of inquiries that come into the main call center for the university. This position operates a telephone console to service incoming and outgoing calls. Will use a computer and software program to retrieve data. This position requires patience, professionalism, and a willingness to learn about the University of Georgia in order to answer inquiries.

Relevant/Preferred Education, Experience, Licensure, Certification in Position

Some call center experience preferred, but not required.

Knowledge, Skills, Abilities and/or Competencies Physical Demands

Siting in an office work environment all day, except during scheduled breaks and lunchtime. Able to operate a telephone and computer.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please describe any previous experience you have working in a customer service environment.

    (Open Ended Question)

  2. * Do you possess a valid driver's license?
    • No Response
    • No
    • Yes
Applicant Documents Required Documents
  1. Resume/CV
Optional Documents
  1. Cover Letter




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Job No:
Posted: 4/11/2019
Application Due: 6/10/2019
Work Type: