Posting Details

Position Details

Posting NumberG/R01887PWorking TitlePhone Directory AssistantDepartmentF&A Directory AssistanceAbout the University of Georgia

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education (http://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University’s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department

The university community depends on Directory Assistance for fast, accurate, and courteous communication. First impressions are important and we realize that Directory Assistance often provides callers with a first “glimpse” of the customer service offered by our institution as a whole. We are committed to making every caller feel like a welcome guest and work to ensure that the information we provide is accurate and up to date. Call Directory Assistance and see for yourself that customer service is our top priority.

College/Unit/Department websitehttps://busfin.uga.edu/directory/Employment TypeEmployeeAdditional Schedule InformationAdvertised Salary$11.00/hourAnticipated Start Date04/23/2019Posting Date04/09/2019Closing DateOpen Until FilledYesSpecial Instructions to ApplicantsLocation of VacancyAthens Area EOO Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.

Duties/Responsibilities

Please approximate the percentage of time spent on each task (out of 100%) during a typical work week. List these tasks in order of importance, with the most critical task coming first. Do not list more than 6 entries – do not go below 5% time per assigned duty.

Duties/Responsibilities

Operate switchboard and route incoming calls to appropriate departments. Research and provide specific directory information to both internal and external inquirers, as required, in accordance with policy and procedure pertaining to the disclosure of directory information.

Percentage of time95 Duties/Responsibilities

Please approximate the percentage of time spent on each task (out of 100%) during a typical work week. List these tasks in order of importance, with the most critical task coming first. Do not list more than 6 entries – do not go below 5% time per assigned duty.

Duties/Responsibilities

Performs miscellaneous job-related duties as assigned.

Percentage of time5Position Details

Position Information

Minimum Qualifications should list both the minimum degree and the field which the degree must be earned. If prior work experience is required, the posting should list both the job in which the experience must be gained, and the minimum duration that will be accepted.

Classification TitleTemporary Office/ClericalFLSANon-ExemptUGA Job CodeJob FamilyFTE1.0Minimum QualificationsPosition Summary

This is a position of trust. The Phone Directory Assistant is responsible for answering a wide variety of inquiries that come into the main call center for the university. This position operates a telephone console to service incoming and outgoing calls. Will use a computer and software program to retrieve data. This position requires patience, professionalism, and a willingness to learn about the University of Georgia in order to answer inquiries.

Relevant/Preferred Education, Experience, Licensure, Certification in Position

Some call center experience preferred, but not required.

Knowledge, Skills, Abilities and/or Competencies Physical Demands

Siting in an office work environment all day, except during scheduled breaks and lunchtime. Able to operate a telephone and computer.

Is this a Position of Trust?Does this position have operation, access, or control of financial resources? YesDoes this position require a P-Card? NoIs having a P-Card an essential function of this position? NoIs driving a requirement of this position?YesDoes this position have direct interaction or care of children under the age of 18 or direct patient care?NoDoes this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)YesPosting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please describe any previous experience you have working in a customer service environment.

   (Open Ended Question)

2. * Do you possess a valid driver's license?
   • No Response
   • No
   • Yes

Applicant DocumentsRequired Documents

1. Resume/CV

Optional Documents

1. Cover Letter