Posting Details

Position Information

Job Title P-14 Financial Aid Assistant Department Financial Aid and Support Services Posting Number 03149P Location Springfield, VA: 22150 Full or Part Time Part-Time Position End Date (if temporary) Required Travel Relocation Covered Salary Range $15.00/hr Position Summary Information

Basic Function

To assist all Northern Virginia Community College students who have applied for financial aid, or who wish to, by providing information that will guide each student through the aid process—over the phone, by email, or by in-person consultations. To coordinate with appropriate policies and regulations. To provide assistance for students in the online processes that support the financial aid process and to monitor a computer lab where that assistance is provided.

Duties and Responsibilities

Serves students by providing excellent customer service. Handles customer questions and inquiries with the highest degree of courtesy and professionalism to resolve customer issues. Acts as the liaison between students and Financial Aid Representatives and directs students to the proper individual or department as necessary. Analyzes financial aid information provided by students on FAFSA to determine completeness and correctness, identify discrepancies related to information provided on documents vs. information provided on FAFSA, and reviews submitted documentation for accuracy to be scanned to the CFAO for review. Assists students in identifying and completing requested items required to complete the application process. Assists students, whether in the financial aid office or in the open computer lab, in completing the online FAFSA application and all FAFSA related requirements; assists students in navigating NOVA Connect and NVCC email and in understanding College Financial Aid Support Center services.

Minimum Qualifications

High School Diploma or Equivalent. Previous experience in customer service; OR combination of education, training and experience.

Preferred Qualifications

Progress towards and associate’s degree in business administration, human services, counseling or a related field.
Previous experience in a financial aid office
Previous experience in a community college setting.

Required Knowledge, Skills, and Abilities

Strong customer service skills and abilities to include familiarity with computer applications related to financial aid as well as student information systems. Knowledge of office procedures, various office equipment, and excellent communication and organization skills. Ability to work well with students, staff and other offices for successful resolution to difficult problems. Ability to work independently in identifying and addressing the student’s financial aid needs as they relate to the application process. Knowledge and ability to follow rules, regulations and understand standards established by the college, state and federal financial aid programs. Ability to work under pressure and to manage multiple task and demands.

Operation of a State Vehicle No Posting Detail Information

Open Date 04/09/2019 Close Date 04/23/2019 Open Until Filled No Special Instructions to Applicants Background Check Statement

The selected candidate’s offer is contingent upon the successful completion of an extensive criminal background
investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of
education, credit checks (relevant to employment), and other checks requested by the VCCS and NOVA such as
I-9 and E-Verify requirements. Additionally, selected candidates may be required to complete the Commonwealth’s
Statement of Economic Interest.

Additional Information Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a high school diploma or equivalent?
   • Yes
   • No
2. * Do you have previous experience in customer service?
   • Yes
   • No
3. * Do you have experience working in a financial aid office?
   • Yes
   • No
4. * Do you have work experience at a community college?
   • Yes
   • No

Applicant Documents Required Documents

1. Resume

Optional Documents

1. Cover Letter/Letter of Application