Job Title: Applications Developer 2
Location: Case Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 7508
Job Description

POSITION OBJECTIVE

Working under general supervision, analyze and/or create customer and technical requirements in order to design, develop, implement, modify and test high-quality and robust applications (with a focus on the School of Medicine) to provide support for faculty, staff and students.. Provide end-user technical support for all applications and systems developed by the application development team.

ESSENTIAL FUNCTIONS

1. Collaborate with senior developers, work on the development, maintenance and support of web-based applications using .NET MVC and SQL Server. Design, implement, manage and support school-wide and university-wide, multi-user applications. Provide technical support for software applications including analyzing, troubleshooting and resolving complex problems. Work to accommodate audience and the application’s functional requirements during the design development phase to appropriately address navigation, security, site legibility and other usability needs. Test and debug applications in conjunction with business analyst and customers. Create test plans, data cleaning procedures and scripts. Ensure IT security of all created/deployed applications. (40%)
2. Diagnose and correct problems with software programs; identify alternatives for establishing systems and data interfaces and converting legacy systems to new technologies. Analyze data requirements, identify data sources, diagrams data flow and data relationships. Provide support for the logical design of application’s databases from customer requirements. Design database specifications, define file/table structures, analyze system interface requirements, create the integration and migration plans. Provide data management and data analysis support to faculty, staff and students by generating queries, views, stored procedures, reports, etc. This includes providing training classes on the use of computer hardware and software (queries and reporting). Document programs written or modified according to division standards. (40%)
3. Evaluate software and consistently update technical competencies and learn new programming skills. Recommend to supervisor and other leadership in selection or development of appropriate software development tools. (15%)
   

NONESSENTIAL FUNCTIONS

Perform other duties as assigned. (5%)

CONTACTS

Department: Regular contact with UTech staff for communication with application developers, programmers and database administrators for the purpose of information exchange and to share strategies for problem resolution.

University: Regular contact with others in the university to collaboratively meet their information requirements and computing needs including analyzing information requirements, provide data base systems and data analysis and on an as needed basis.

External: Regular (as needed) contact with technical support staff of software and hardware vendors for the purpose of problem resolution.

Students: Regular contact with students for the purpose of troubleshooting, technical support and question resolution.

SUPERVISORY RESPONSIBILITIES

May supervise work of project team members and/or contractors (when assigned as project lead). Provide mentoring for junior level application developers and project analysts. May ensure others comply with established standards.

QUALIFICATIONS

Experience and Education: High School graduate or equivalent and 9 years of relevant experience OR Associate's degree in computer science, information technology, or related field and 5 years of progressive experience OR Bachelor's degree in computer science, information technology, or related field and at least 3 to 5 years of progressive experience. Prefer training or other course work in programming, system analysis, web development and/or graphic design. Prefer experience both inside and outside a university environment.

REQUIRED SKILLS

1. Good understanding of application development, web page development, and database design.
2. Experience with relational database management system design/implementation.
3. Experience with Visual Studio products, C#, ASP.Net, .Net MVC, JavaScript, HTML, CSS, and other web-authoring products required. Experience with Visual Studio Team Services a plus.
4. Experience creating queries, stored procedures, and ability to generate reports to meet the needs of faculty, staff, and students.
5. Experience with database design, modeling, query development, and report generation. Experience with Telerik, a plus.
6. Knowledge of principles and methods of systems analysis, including business process and entity relationship analysis tools and methods.
7. Understanding of dynamic web development and experience with a web/database integration tool.
8. Ability to analyze information system needs from non-technical descriptions, and to draft explanations in lay terms. Ability able to analyze current technology and integrate it into existing systems with a high level of transparency in a cost effective and efficient manner. Significant amount of creativity and adaptability required.
9. Systems design principles, methodologies, and tools, including those applicable to web-based environments.
10. Basic database theory, design rules and development practices, including data modeling, data flow and entity relationship analysis.
11. General functions, capabilities, characteristics and limitations of standard computer platforms and devices as they apply in performing business and systems analyses including the ability to convey technical or complex information to others in non-technical terms.
12. Experience with object-oriented development, entity framework and client/server technology.
13. Must be well organized to handle the variety of problems that occur on a regular basis. Be willing to take initiative to anticipate problems and deal with them proactively while they are still manageable. Able to handle pressure and a heavy workload.
14. Principles and practices of sound business communications. Including the ability to actively listen; responsive to verbal and non-verbal clues. Ability to interact with colleagues, supervisors and customers face to face.
15. Ability to look at situations from multiple perspectives, break problems into component parts, and look for underlying causes and think through the consequences of different courses of action. Ability to identify various types of problems along with the creation of workable solutions. Requires the identification and analysis of problems, evaluation of alternatives, and provision of solutions.
16. Ability to work as part of a team, being able to play the roles of team leader and team player as required.
17. Ability to coordinate the activities of individuals over which the individual may have no direct authority.
18. Ability to develop networks and use them to strengthen internal and external support. Ability to identify opportunities and take action to build strategic relationships between UTech and other university areas, teams, departments, etc., to help achieve business goals. Ability to work effectively at all levels within an organization.
19. Ability to respond to difficult, stressful, or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintains good working relationships among internal and external customers. The ability to recognize awkward or potentially embarrassing situations that sometimes arises. Always aware of tone and careful choice of words, while at the same time ensuring that the intended message is clear, polite and readily understood.
20. Ability to develop in-depth understanding of client needs in order to be more helpful. The ability to consider how different audiences are likely to respond and choose the best method of communicating the message to each audience.
21. Consistently models high standards of honesty, integrity, trust, openness and respect for the individual. Must have the ability to use discretion and good judgment on sensitive and important matters. Embraces diversity.
22. Ability to recognize the importance of certain tasks and responsibilities and the ability to prioritize to ensure that deadlines are met.
23. Ability to be flexible in order to meet the constant changing scope and needs of the department, division and customers being served. Ability to work in a face-paced environment while managing multiple projects. Ability to optimize the use of time and resources to achieve the desired results; effectively plans and organizes work to minimize crises; prioritized appropriately.
24. Ability to work with technologies for which little or no documentation or precedence exists. Commitment to self-motivated lifelong learning.
25. Ability to meet consistent attendance.

WORKING CONDITIONS

Professional office setting. The position requires typing on a computer keyboard and using a computer mouse and a printer. The employee may be required to attend meetings/functions outside normal working hours (weekend or late hours may be required during peak activity periods.) The employee may be required are to carry a cell phone, during and after their normal work hours, including weekends to attend to after-hours emergencies.

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In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

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Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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