HR Client Services Partner

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Job Overview
The HR Client Services Partner (CSP) serves as a key point of contact for employees and managers of the University campuses (Main Campus, Medical Center, Law Center and University Services) by proactively supporting and coordinating the delivery of effective HR services and programs to the campus. The CSP builds strategic business relationships with the internal client departments assigned and actively identifies critical issues/gaps and proposes and implements changes designed to support the goals of the campus, department or unit. Reporting to the University Director of Organizational Development the HR Client Services Partner has duties that include but are not limited to:

• Serve as a front line resource for client areas to assist with navigating the broad range of human resources areas, including employment, staffing, compensation, employee relations, performance management, organizational development and employment law.
• Work collaboratively with management to retain and develop a competitive workforce by promoting strong employee relations and effective management of human resources.
• Collaborate with campus and department leaders to achieve the strategic goals of the department, campus and/or University.
• Identify critical issues/gaps, and proposes and implements changes to department heads and leadership.
• Consult on a wide variety of HR issues and consistently engage the appropriate HR subject matter expert or other University resource on respective matters.
• Provide HR policy interpretation.
• Set and manage client expectations and activity, including identifying and developing additional service opportunities and coordinating delivery of HR services.
• Develop and provide customized information exchanges, trainings and knowledge transfer sessions to meet the needs of clients on HR issues, policies, and practices.
• Serve on special working groups and committees as assigned to further the goal of strategically partnering with key clients while representing the department.

Work Interactions
Reporting to the University Director, Learning and Organizational Development, the HR Client Services Partner is a member of the University HR Client Services team which is a part of the Human Resources Department. Other units in the Human Resources Department include the Associate VP of Human Resources, the Employee Relations & Engagement team, the Recruitment and Employment team, the Faculty and Staff Assistance Program, Hoya Kids Learning Center and the University Chaplain to the Staff.

Qualifications

• Bachelor's degree
• Minimum of 5 years related experience in human resources.
• A solid understanding of employment law, staffing, compensation, employee relations, and labor relations
• Knowledgeable in organizational development, training, faculty and staff assistance, and benefits
• Ability to think strategically and to understand a client's underlying business and organizational issues
• Ability to understand the business, quickly learn the organization's strategy, and achieve results
• Effective communication, interpersonal, and presentation skills

Preferred Qualifications

• Master's degree
• Experience working in a higher education environment
• HR professional certification
• Experience in a client service environment, handling multiple external clients, and presenting ideas and programs to executives

Current Georgetown Employees:
If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.


To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Medical-Center/HR-Client-Services-Partner_JR06306





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