Job location: San Antonio TAMUSA

Employment Type: Full-time
Posted data: 2019-04-08
Req: R-018424
Job Title

Field Services Technician II

Agency

Texas A&M University - San Antonio

Department

Information Technology

Proposed Minimum Salary

Commensurate

Job Location

San Antonio, Texas

Job Type

Staff

Job Description

Job Summary

The Field Service Technician II under general supervision, performs complex and non-routine specialized client technology support functions, such as troubleshooting, analysis, research, de-bugging, and problem-solving. Participates in mentoring and training of other employees.
 

Responsibilities

• Utilize complex software tools to maintain, configure, define security for, and monitor all devices as part of the computer life cycle. Establish configuration baselines and maintain systems within defined parameters.  
• Utilize Group Policy to monitor and maintain system security. Provide protection and recovery support for client data. 
• Assist personnel with installation, configuration and ongoing usability of system hardware and software. Evaluate and follow through on issues and problems until resolved in a timely manner. Assistance will be provided via phone, email, remote or face to face. 
• Track and assist in the coordination of equipment repair work order assignments and provide detailed work records, which outlines the history of tests, performance problems, and repairs for each piece of equipment. 
• Attend training, assist in researching, testing, and disseminating operation instructions. 
• Assist with the evaluation of new technologies to determine their applicability to clients' needs. Occasionally assist with acquisition of new products and services. 
• Initiate consistent, clear communication and gather input regarding new projects or request resolutions from User Services team members. 
• Assist in the training and coordination of tasks for student workers. 
• Monitor ticket queue and respond to/resolve tickets 
• Perform other duties as assigned. 

• This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Education and Experience:

• Bachelor’s degree in applicable field and three years of aggregated years of related experience.
   

KSAs

• Knowledge of word processing and spreadsheet applications. Knowledge of advanced analysis, troubleshooting, problem-solving, client relations skills, requirement assessment and analysis, context and interrelationships. Proficiency in hardware, operating systems and applications support.
• Excellent written communication, analytical, interpersonal, and organizational skills. 
• Ability to multitask, work cooperatively with others and deliver exceptional customer service to a diverse customer base. Demonstrated ability to install and troubleshoot access control hardware and software as well as knowledge of Local Area Network (LAN) topology and protocols. Ability to work independently and in a team environment.

Licensing / Professional Certification (preferred) –

• CompTIA+ / Certification‎ 
• Dell Warranty / Certification 
• Apple Warranty / Certification 
• Experience with Active Directory (AD)  

Texas A&M University-San Antonio offers an excellent set of benefits, including medical/life/disability insurance coverage and paid vacation and holidays. Further, we actively support flexible working arrangements and are happy to consider alternative work patterns, taking into account your needs and the needs of the team or division you are looking to join.

APPLICATION PROCESS:

Applications are accepted only through the online job portal at:

http://www.tamusa.edu/humanresources/job-opportunities/index.html

For Internal Applicants:

Go to your Workday Profile to upload your resume:

Please ensure that all required documents are uploaded prior to submitting the application. Once application is submitted, no changes or revisions can be made.

1) Select CAREER

2) From top of bar, select EDUCATION

3) Upload your resume by selecting the button - UPLOAD MY EXPERIENCE

4) Select file and submit resume

Applicants must complete the online application by either downloading your resume to auto-populate the application, or manually complete the application fields.

After the Work History section in the application process, you can select UPLOAD to attach the following required documents.

Cover letter to include (3) professional references; and Resume

For External Applicants:

Applicants must complete the online application by either downloading your resume to auto-populate the application, or manually complete the application fields.

Please ensure that all required documents are uploaded prior to submitting the application. Once application is submitted, no changes or revisions can be made.

After the Work History section in the application process, you can select UPLOAD to attach the following required documents.

Cover letter to include (3) professional references; and Resume

In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.