DIRECTOR OF DONOR RELATIONS, UNIVERSITY DEVELOPMENT
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CENTRAL ADMIN MANAGEMENT CTR
1085 DIR, DEVELOPMENT COMM & DONOR RELATIONS
DIRECTOR OF DONOR RELATIONS OFFICE OF UNIVERSITY DEVELOPMENT - DUKE UNIVERSITY
The Director of Donor Relations designs, directs, and implements a strategic and comprehensive donor relations program, casting a vision and bringing into action a networked, creative, and best-in-class stewardship system in a complex university environment. Working within the Office of University Development and with development leaders across the university, the director articulates a stewardship vision, defines and distributes best practices, encourages and supports stewardship activities across the development enterprise, and leads the work of the Office of Donor Relations. Donor Relations is charged with reporting to donors on the impact of their philanthropy; acknowledging gifts on behalf of the president and other senior university leadership; coordinating donor recognition activities and events; managing the university-wide cumulative giving/recognition societies; convening staff to discuss stewardship strategies, best practices, and new programs; and working with appropriate offices to provide information for administrators to participate effectively in the stewardship process. The director leads a team of ten, reports to the Senior Assistant Vice President for Development Services, and serves on the Senior AVP’s leadership team.
Lead a Comprehensive Stewardship Program
• Lead conversations about the strategic development of a comprehensive and creative stewardship program for Duke University.
• Define, socialize, and implement a shared stewardship vision leveraging the resources of the Office of Donor Relations in coordination with the work of all development departments and offices.
• With development leadership, participate in developing and supporting a top donor program.
• Convene a donor relations working group, comprised of stewardship leaders across the university, to define and distribute best practices, address emerging stewardship opportunities, and build visibility for the role of stewardship.
Engage Donors in the Impact of Their Philanthropy
• Working with development leadership, Development Marketing and Communications, and frontline fundraising staff, discuss, define, and implement an engagement and reporting program that informs donors of the impact of their philanthropy and encourages a continuing relationship with the university.o Direct the process of annual reporting on 3,500+ endowments.
o Develop the reporting process for current use gifts.
o Partner with Development Marketing and Communications on the development and enhancement of a philanthropy impact website and other communication vehicles.• Oversee the development and implementation of programs to promote communication bet between student scholarship/fellowship recipients and donors who support undergraduate, graduate, and professional school education.
• Develop ideas for and implement and oversee strategies to enhance and increase stewardship for donors who have created endowed chairs and other forms of faculty support.
• Oversee the operation and enhancement of reporting to donors who have given gifts to building funds.
• Oversee the gift acknowledgment program for senior university leadership.
Develop and Implement Strategic Donor Recognition Activities
• Manage and enhance the university’s giving societies: James B. Duke Society (cumulative giving of $100,000+) and Braxton Craven Fellows (cumulative giving of $1M+).
• Collaborate with Development Special Events andothers on the planning and execution of the annual donor recognition weekend for James B. Duke Society members and Braxton Craven Fellows; other established events; and newevents.
• Recommend and implement plans to honor donors of $1 million+ and introduce this constituency to university leadership, programs, and idea.
• Collaborate with frontline fundraising departments in University Development and with Development Special Events to develop a regional stewardship program.
• Work with the Duke Alumni Association to recognize individuals or groups of donors through the DAA’s interactive video display in the Karsh Alumni and Visitors Center.
• Analyze current donor recognition programsuniversity-wide. Research new forms of recognition, evaluating effectiveness and cost, and making recommendations for changes.
Administer the President’s Holiday Cards
• Work with the President’s Office and graphic designer to create ideas for art and message for the president’s holiday card.
Manage the Office of Donor Relations
• Lead a team of ten staff members.
• Work with the Endowment Administration Office, Senior Development Counsel, and others to assure compliance with the university’s gift policies and procedures.
• Collaborate with IT Services and the university’s Office of Information Technology to maximize the department’s efficiency, including digitizing donor relations files, developing and deploying the web application that manages reporting, and improving other databases.
• Respond to questions and provide assistance on donor relations matters for donors, Duke colleagues, students, and donor relations colleagues from other institutions.
Education/training: Work requires communications, analytical, and organizational skills generally acquired through completion of a bachelor’s degree program.
Experience: Work requires a minimum of five years of experience in fundraising, alumni affairs, communications, or public relations in order to acquire skills necessary to lead the program, or an equivalent combination of education and experience.
• Desire to associate with Duke University and champion its mission;
• Exceptional ability to o organize, establish objectives and priorities, and achieve goals;
• Demonstrated ability to handle multiple, complex activities simultaneously;
• Excellent oral and written communication skills;
• High level of creativity, initiative, and motivation; and
• Team orientation and willingness to set an example as a partner and collaborator. The competencies required to perform and excel in this position include:
• Organizational awareness
• Curiosity and Information Seeking
• Planning, Prioritizing, and Multitasking
• Collaborating with Others
• Expressing Ideas Orally and in Writing.
• Managing Change
The University’s guiding principles and expected behaviors are ones which the Director must model for the staff and programs with whom he/she partners:
• Continuous learning
• Creative problemsolving
• Customer focus
Interested Applicants: Please provide a cover letter and resume and send to [email protected] Please put “Director of Donor Relations” in the subject line. We will accept and review applications through Monday, April 15, 2019.
DIRECTOR OF DONOR RELATIONS, UNIVERSITY DEVELOPMENT
Job Family Level
Full Time / Part Time
Regular / Temporary
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