Assistant Athletics Director for Ticket Sales
DescriptionThe Assistant Athletics Director for Ticket Sales will oversee ticket sales initiatives and operations which includes planning, forecasting, compliance, security, reporting, and supervision. This individual will also supervise and direct a staff of full-time account representatives and part-time student workers. Responsibilities include but are not limited to: selling season tickets, corporate ticket packages, partial plans, group tickets and single-game tickets; calling current and past customers as well as new sales leads to generate sales; contacting area businesses and individuals via phone, e-mail, in-person appointments and networking events to sell tickets; putting together ticket packages for brokers; work all home games and perform various ticket sales and service duties throughout the game; build relationships with current season ticket holders to better service their account; develop new and creative ticket package options; provide daily/weekly updates on ticket sales; and establish a more effective CRM system and database to better communicate with ticket buyers. Additional duties include working closely with the marketing and development offices to promote sales and attendance as well as ensure compliance with all University, State, AAC, and NCAA regulations. Performs other duties as assigned.
Required Education & Experience:Bachelor's degree. At least five years of post-undergraduate experience in sales preferably in sports ticket sales. Previous experience with Paciolan and/or Ticketmaster ticket software as well as Salesforce. Previous management experience with direct supervision of a team.
Required Skills & Abilities:* Knowledge of sales principles related to promoting and selling products or services, marketing strategy and tactics, sales techniques, and customer service. * Demonstrate a proven track record in sales and building quality relationships. * Ability to supervise and lead a sales team, including hiring, coaching, performance management, daily operations supervision, and disciplinary measures as necessary.* Ability to remain focused on sales goals.* Demonstrated competence with the Microsoft Office package. * The ability to manage several tasks and/or projects simultaneously, to process day-to-day transactions in an accurate and timely manner. * Strong organizational skills, interpersonal skills, and a commitment to customer service. * Ability to work flexible hours, including evenings and weekends.* Must be able to lift up to 50 lbs.* Strong integrity and character who shares a commitment for knowing and complying with NCAA, Conference and University rules. * Ability to think strategically and creatively, balance multiple priorities, adjust to changing circumstances, organize time efficiently and remain attentive to details. * Strong work-ethic and self-motivated. * Ability to work well in teams and collaborate with diverse constituents.* Must have a valid driver’s license.
Preferred:- Master’s Degree.- Experience working with the secondary market along with possessing an understanding of their sales strategies to best enhance ticket sale planning to drive yearly multi-sport revenue.- Proficiency with Adobe Photoshop software.
** This position requires a background check **** This position requires a Valid, current Driver’s License **
Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.
Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and. employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.
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Primary Location: Pennsylvania-Philadelphia-Main Campus-Mcgonigle Hall
Shift: Day Job
Employee Status: Regular